Experience

The Working Holiday Club™

• Australia
• Staffing and Recruiting
• 1 - 100 Employee

• International Programme Manager

  • Feb 2013 - Present

  • Head of sales, customer service &administration • Direct assistant to CEO & COO • Responsible for recruiting up too 1000 staff per year for our Canadian Working Holiday Programme • Facilitating, booking and running recruitment fairs 3 times a year for 10 International ski resort HR Managers around Australia • Accounting, reporting & payroll • Processing working holiday visas for over 1000 applicants to Canada and Japan per year • Company communications and marketing • Business development



All Sports Travel Inc

• United States
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Sales Support Manager

  • Jun 2011 - Feb 2013

  • Receptionist & administrator • Sales support to 10 sales staff to meet yearly KPIs & commission targets • Booking agent for flights & accommodation for over 1500 travellers per year • Sourcing new accommodation partners for our portfolio • Reporting, accounts & communications • Initiating and tracking sales orders to completion • Receptionist & administrator • Sales support to 10 sales staff to meet yearly KPIs & commission targets • Booking agent for flights & accommodation for over 1500 travellers per year • Sourcing new accommodation partners for our portfolio • Reporting, accounts & communications • Initiating and tracking sales orders to completion



Foxtel Group

• Australia
• Entertainment Providers
• 700 & Above Employee

• Customer Service Specialist

  • Aug 2009 - Jun 2011

  • Inbound Customer Service Agent in the Foxtel Call Centre (at the time was owned and by Austar) • Dealing with account enquiries and request for all existing customers moving to a new house • Inbound retention sales • Exceeding KPIs and retention targets • Upholding the highest level of customer service • Diary management and scheduling technician appointments • Inbound Customer Service Agent in the Foxtel Call Centre (at the time was owned and by Austar) • Dealing with account enquiries and request for all existing customers moving to a new house • Inbound retention sales • Exceeding KPIs and retention targets • Upholding the highest level of customer service • Diary management and scheduling technician appointments



The Canton Arms London

• Assistant Bar Manager

  • Mar 2008 - Jul 2009

  • Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean. • Assisted servers with specialty drinks orders by preparing on-demand items without delay. • Kept alcoholic beverages well-stocked and organised to meet expected demands. • Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies. • Managed accurate register and produced daily sales reports backing up inventory usage numbers. • Upsold menu items to customers, driving up per sale revenues and maximizing profits.



First National Real Estate

• Australia
• Real Estate
• 300 - 400 Employee

• Receptionist / Administration Manager

  • Mar 2006 - Mar 2008

  • Receptionist duties for an office of 10 Real Estate Agents including greet and welcome all clients • Executive and administration support • Payroll & Accounts • Filing and data entry • Calendar management • Office and supply maintenance • Database and records management • Won 3 awards 3 years in a row listed to the left for Customer Service, Admin & Sales support • Receptionist duties for an office of 10 Real Estate Agents including greet and welcome all clients • Executive and administration support • Payroll & Accounts • Filing and data entry • Calendar management • Office and supply maintenance • Database and records management • Won 3 awards 3 years in a row listed to the left for Customer Service, Admin & Sales support