Experience

idhl Group

• United Kingdom
• Software Development
• 1 - 100 Employee

• Director Of Client Services

  • Jan 2019 - Present

• Head Of Client Services

  • Jan 2017 - Dec 2018

  Part of the IDHL Group, our dynamic team of experts specialise in SEO, PPC, Paid Social, Programmatic, Content Marketing, Outreach and Digital PR. Analytical in our approach and inquisitive by nature, we’re a Digital Agency with a difference - data is in our DNA. Our extensive, in-house developed, intellectual property fuels our ability to blend technical expertise with imagination, to generate measurable and impactful results.We’ve established a strong track record for helping businesses improve their online visibility, driving traffic and increasing conversions. This is proven by our outstanding retention of enviable clients, including blue-chip companies and household names, both across the UK and internationally.With sales offices in central London and Harrogate, we’re primed to deliver for your business.Emma Davey/ Head of Client Services for WMG and Ingenuity Digital (Part of the IDHL Group) Show less



WMG Agency

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Account Director

  • Jan 2016 - Jan 2017

• Senior Account Manager

  • Nov 2009 - Jan 2016



Atos Healthcare

• Sheffield, United Kingdom

• Admin Team Manager

  • Oct 2008 - Nov 2009

  Managing a thirty strong team of Level 2 Administrators - Sick/ Leave absences - Performance Improvement Plans - Cross training and Mentoring - Allocation of work load Responsible for ensuring all KPI’s are met across 42 contracts Management of over 100,000 Medical Records Coordinating the transition of new Contracts and managing the move of Medical Records Managing a thirty strong team of Level 2 Administrators - Sick/ Leave absences - Performance Improvement Plans - Cross training and Mentoring - Allocation of work load Responsible for ensuring all KPI’s are met across 42 contracts Management of over 100,000 Medical Records Coordinating the transition of new Contracts and managing the move of Medical Records



Bravura Events

• Sheffield, United Kingdom

• Freelance Marketing Consultant

  • Aug 2008 - Nov 2008

  Assisting Clients with their Marketing Strategies and twelve month Marketing Plans Strategically analysing the entire business and communicating different routes to market, including cross selling of services, referral schemes and narrow marketing Implementing, where necessary, the Marketing Plan – sitting as an outsourced agency for new lead generation, data management, sales rep etc The training and upskilling of Sales Management and front line Executives Assisting Clients with their Marketing Strategies and twelve month Marketing Plans Strategically analysing the entire business and communicating different routes to market, including cross selling of services, referral schemes and narrow marketing Implementing, where necessary, the Marketing Plan – sitting as an outsourced agency for new lead generation, data management, sales rep etc The training and upskilling of Sales Management and front line Executives



TAM UK

• Business Consulting and Services
• 1 - 100 Employee

• Sales & Marketing Manager

  • Aug 2007 - Aug 2008

  Implementing manageable solutions to build brand value, increase product awareness and drive sales. Built and maintained Corporate website. Producing direct sales and revenue from telemarketing. Recruiting and training of new sales staff ensuring maximum productivity Reporting directly to the Group Chairman with marketing strategies, implementing a twelve month marketing plan Implementing manageable solutions to build brand value, increase product awareness and drive sales. Built and maintained Corporate website. Producing direct sales and revenue from telemarketing. Recruiting and training of new sales staff ensuring maximum productivity Reporting directly to the Group Chairman with marketing strategies, implementing a twelve month marketing plan



Voice Marketing Ltd

• United Kingdom
• Outsourcing/Offshoring
• 1 - 100 Employee

• Operations Manager

  • Jan 2007 - Aug 2007

  Improving the Operational function of the Business Working within sub departments in order to restructure and implement processes in order to ensure maximum productivity My role is to provide support and guidance to ensure that all operational tasks are completed to the highest standard thereby ensuring the best possible service is provided to all clients. Under my supervision 14 clients/ campaigns Key tasks of the Role: Ensuring all aspects of Quality and Compliance processes are adhered to timeously Ensuring any induction training and performance development is delivered to the highest standard and details are recorded Ensure client targets are met across all campaigns Ensure productivity of all campaigns are achieving profit v’s loss of 50% Maintain daily interaction with all clients Deliver Daily Statistics Reports and revenue statistics to Operations Director daily Show less



CCI Solutions

• South Africa
• Telecommunications
• 1 - 100 Employee

• Internal Business Development Manager

  • Oct 2005 - Jan 2007

  Improving the Operational function of the Business Working within sub departments in order to restructure and implement processes in order to ensure maximum productivity CLIENT SUPPORT MANAGER Managing a team of 25 sales executives Selling telecommunications to UK residential customers 100% outbound cold calling HR MANAGER Restructuring the HR department and stream lining functions Established a recruitment process in conjunction with the business growth plans Implemented a strict policy surrounding absenteeism in conjunction with the South African Employee Labor Law Restructured employees basic salaries and commissions QUALITY AND COMPLIANCE MANAGER Restructuring the department in order to ensure 100% productivity Implemented Service Level Agreements between the Quality Department and the Client Support Managers for each campaign Ensure that all Service Level Agreements are adhered too Implemented Client Call Calibration Sessions as well as internal Call Calibration in order to ensure high quality of calls, ultimately Client Satisfaction Show less