Experience

Ombudsman Services
• United Kingdom
• Non-profit Organizations
• 200 - 300 Employee
• Resource Planner

  • Jun 2021 - Present

Kura (CS) Ltd
• United Kingdom
• Outsourcing and Offshoring Consulting
• 300 - 400 Employee
• Resource Planner

  • Nov 2020 - Jun 2021


Glen Dimplex

• Ireland
• Appliances, Electrical, and Electronics Manufacturing
• 300 - 400 Employee

• Resource Planner

  • Mar 2019 - Oct 2020

  Working with the Contact Centre Operations Manager to ensure Staffing Levels are covered to deliver optimum customer service. Collaborating with other managers and heads of department to ensure costs are kept to a minimum. Implementation of new software and telephony systems to drive excellence across the contact centre. Working with the Contact Centre Operations Manager to ensure Staffing Levels are covered to deliver optimum customer service. Collaborating with other managers and heads of department to ensure costs are kept to a minimum. Implementation of new software and telephony systems to drive excellence across the contact centre.



Barclays

• India
• Outsourcing/Offshoring
• 1 - 100 Employee

• Service Delivery Coordinator

  • Oct 2014 - Mar 2019

  Building forecasts, profiles and schedules. Refining business plans and data maintenance. MI completion and analysis. Stakeholder management.

• Premier Banker

  • Jun 2013 - Oct 2014

  Dealing with high end customers as first point of contact



Artdeco Couture

• Personal Care Product Manufacturing
• 1 - 100 Employee

• Resourcing and Accounts Manager

  • Mar 2012 - Jun 2013

• Customer Care Consultant

  • Jun 2011 - Mar 2012