Experience

Zero Latency VR Dublin
• Ireland
• Entertainment Providers
• 1 - 100 Employee
• Booking Manager

  • Oct 2022 - Present

Cellnex Ireland
• Ireland
• Telecommunications
• 1 - 100 Employee
• Office Administrator

  • Aug 2022 - Dec 2022


SOS Cleaning Services

• Australia
• Consumer Services
• 1 - 100 Employee

• Operations Coordinator

  • Mar 2021 - Aug 2022

  Description: • Reporting directly to the Head of Operations, preparing monthly reports for SMT meetings, recording meeting minutes and distributing relevant meeting notes to Ops Managers. • Responsible for creating and managing the company Customer Support Helpdesk by logging client queries and complaints, tracking the progress of client queries using priority levels and a RAG system to ensure resolution within SLA timeframes. • Assisting HR with administrative tasks such as company letters, managing and tracking of employee training using Human Focus, conducting interviews and taking interview notes, ensuring employee files are kept up to date • Document controller • Preparing for an ISO9001:2015 audit focusing mainly on Customer Satisfaction which includes Creating a Customer Support Helpdesk to log and track client queries, creating a Customer Satisfaction Survey. Creating and distributing company safety folders • Management of company van fleet ensuring weekly vehicle checks are carried out, ensuring drivers licenses are filed and kept up to date, liaising with service providers to book services/CVRT/lease queries • Management of Warehouse using a stock in/out system for equipment and staff uniforms, monthly stock takes and accepting deliveries. • Weekly distribution of COVID-19 antigen tests to employees • Administrator for CRM system, van fleet tracking system, name badge system, uniform/equipment stock Show less



SOS Group

• Ireland
• Facilities Services
• 1 - 100 Employee

• Operations Coordinator

  • Mar 2021 - Aug 2022

• Operations Coordinator

  • Mar 2021 - Aug 2022


Lidl Ireland
• Ireland
• Retail
• 700 & Above Employee
• Customer Service Specialist

  • Sep 2020 - Mar 2021

123.ie
• Ireland
• Insurance
• 100 - 200 Employee
• Call Agent

  • Feb 2018 - Sep 2020

Peter Mark
• United States
• Medical Practices
• Salon Coordinator

  • Jul 2017 - Nov 2017

Sysnet Global Solutions
• Ireland
• Information Technology & Services
• 100 - 200 Employee
• Call Center Customer Service Representative

  • Aug 2016 - May 2017

Tesco
• Jordan
• Business Supplies & Equipment
• 700 & Above Employee
• Sales Assistant

  • Aug 2015 - Aug 2016