Experience

OE Electrics Ltd

• United Kingdom
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Production Planner

  • Jan 2019 - Present



ICH Services

• United Kingdom
• Facilities Services
• 1 - 100 Employee

• Customer Liaison & Service Planner

  • Apr 2015 - Jan 2019

  Point of contact for multi site accounts; handling customer queries in relation to servicing, call outs and quotations, forward planning in annual servicing and arranging details with clients to ensure smooth running of service visits. Handling of invoice queries and managing of online client systems to ensure all parties are up to date on actions. Point of contact for multi site accounts; handling customer queries in relation to servicing, call outs and quotations, forward planning in annual servicing and arranging details with clients to ensure smooth running of service visits. Handling of invoice queries and managing of online client systems to ensure all parties are up to date on actions.



Crowne Plaza® Hotels & Resorts

• United States
• Hospitality
• 700 & Above Employee

• Conference and Events Sales Coordinator

  • Mar 2014 - Apr 2015

  Handling phone and email enquiries for conferences, large scale events and weddings. Coordinating the event, ensuring all factors are confirmed and finalised; including payment arrangements and specific requirements. Arrange site visits at the hotel for prospective clients and continuous liaising with existing clients and agents seeking future business opportunities. Assist in reviewing revenue figures for budget to track where the focus should lie for the future.On top of my day to day job role I am also responsible for keeping all websites updated that we feature on for conferences and weddings as well as updating the hotel's own website with future events, promotions and offers.

• Front Office Assistant

  • Jul 2011 - Mar 2014

  Handling queries over the phone regarding reservations, new bookings, general enquiries. First point of contact for Hotel guests; check in, check out, customer complaints, problem resolution, forward planning in room allocation. Upselling other facilities within the hotel. Duty Manager responsibilities when required



Taylor Wimpey plc

• United Kingdom
• Real Estate
• 700 & Above Employee

• Legal Junior

  • Jan 2007 - Sep 2007

  Handling phone calls from solicitors and new home owners regarding blue prints, transfer and lease documentation. general admin duties for the Legal Dept and Sales Dept where required. Updating the online system for the stages of the homeowner buyers. Keeping the files for the house plots at different development sites updated. Handling phone calls from solicitors and new home owners regarding blue prints, transfer and lease documentation. general admin duties for the Legal Dept and Sales Dept where required. Updating the online system for the stages of the homeowner buyers. Keeping the files for the house plots at different development sites updated.