Experience

Harlaxton Estates

• United Kingdom
• Leasing Non-residential Real Estate
• 1 - 100 Employee

• Property Administration Executive

  • Mar 2023 - Present

  Property Administrator at Harlaxton Estates, undertaking numerous roles to support the growth of the business park, maintain existing relationship and facilitate business development. My responsibilities include keeping accurate records of contracts and documentation, internal communications and social media management, office sales and enquiries, health and safety of the business park and liaising with third party contractors to ensure high standards are maintained. Along side my work at Harlaxton Estates, I provide administration support to a large East Midlands based charity, The Star Trust. Managing applications and arranging due diligence visits. Show less



HotelREZ Hotels & Resorts

• United Kingdom
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Operations Coordinator - Implementation Auditor

  • Feb 2022 - Mar 2023

  Responsible for the pre and post-live audits of all new properties within the portfolio to ensure information is accurate prior to being launched on all distribution channels. Provide weekly MI reports on implementation workflow. Ongoing support to the wider operations team with regards to training and ongoing development. Deal directly with B2B and B2C queries via phone and email. Responsible for the pre and post-live audits of all new properties within the portfolio to ensure information is accurate prior to being launched on all distribution channels. Provide weekly MI reports on implementation workflow. Ongoing support to the wider operations team with regards to training and ongoing development. Deal directly with B2B and B2C queries via phone and email.



Virtalent

• United Kingdom
• Executive Offices
• 1 - 100 Employee

• Virtual Assistant

  • Sep 2021 - Feb 2022

  Tasks include email management, research, calendar management, travel bookings, event management, reports, social media management, lifestyle management. Tasks include email management, research, calendar management, travel bookings, event management, reports, social media management, lifestyle management.



The Simple Folk Co

• United Kingdom
• Retail Apparel and Fashion
• 1 - 100 Employee

• Personal Assistant to Director

  • Mar 2021 - Aug 2021

  Assisting and supporting the co-creator of the business, working between their home and remotely with both personal and business tasks. Travel management and itineraries, lifestyle management including keeping diary updated with personal commitments/holidays/events arranged by myself, and managing invoicing for house renovation. Researching and sourcing of items through online shopping, managing personal filing system. Assisting and supporting the co-creator of the business, working between their home and remotely with both personal and business tasks. Travel management and itineraries, lifestyle management including keeping diary updated with personal commitments/holidays/events arranged by myself, and managing invoicing for house renovation. Researching and sourcing of items through online shopping, managing personal filing system.



Manor Park Medical Centre

• United Kingdom
• Medical Practices
• 1 - 100 Employee

• Receptionist

  • Aug 2020 - Mar 2021

  Dealing with enquiries and appointment queries from patients alongside doctors and other members of the primary care team. Answer telephone queries and make telephone calls to patients, as and when appropriate. Deal with repeat prescription requests and other day to day admin tasks to support the centre. Dealing with enquiries and appointment queries from patients alongside doctors and other members of the primary care team. Answer telephone queries and make telephone calls to patients, as and when appropriate. Deal with repeat prescription requests and other day to day admin tasks to support the centre.



Jet2.com and Jet2holidays

• United Kingdom
• Airlines and Aviation
• 700 & Above Employee

• Homeworking Travel Consultant

  • Dec 2019 - Aug 2020

  Part-time home-based role working as a travel consultant dealing with inbound holiday enquiries from both direct and trade customers. Part-time home-based role working as a travel consultant dealing with inbound holiday enquiries from both direct and trade customers.



Neilson Active Holidays

• United Kingdom
• Travel Arrangements
• 200 - 300 Employee

• CRM Executive

  • Sep 2017 - Dec 2019

  Responsible for delivery of customer-centric emails across all Neilson products and work on the development and delivery of the company’s email marketing strategy by liaising with in-house design and content teams on the look and feel of email briefs, ensuring industry best practice is followed at all times. Maximising email campaign performance and customer engagement through continual performance reviews and A/B testing. Customer segmentation and data analysis. Daily use of Dotmailer email platform and Google Analytics. Show less

• Trading Analyst

  • May 2014 - Sep 2017

  Worked to ensure forecasted targets where met for both Neilson Beachclubs and Yachting program by assisting the Senior Trading Manager and various other departments round the business. Key tasks include analysing MI to implement price changes accordingly, ensuring a detailed level of competitor activity is kept at all times, continually seeking opportunities to improve sales and manage the summer ancillary program.



Hastings Direct

• United Kingdom
• Insurance
• 700 & Above Employee

• Commercial Executive

  • Aug 2013 - May 2014

  Worked closely with the Commercial Mangers and various other departments around the business to achieve budgeted targets, implement strategic and tactical initiatives, create and analyse MI and tomake recommendations to improve departmental performance.

• Motor Underwriter

  • Sep 2011 - Aug 2013

  Underwriter for Case Referrals and Audit Team for Advantage Insurance. Dealing with indemnity queries arising from claims, underwriting referrals within the business requiring a wide product and technical knowledge. Police enquiries, motor insurance bureau queries, internal underwriting auditing and implementation. Provide internal underwriting training and development for new and existing employees. IF1 CII qualification gained.

• Senior Reservations Consultant

  • Jan 2009 - Sep 2011

  Dealing with direct customers and agents reserving Swiss Travel Service, Neilson Lakes and Mountains and Neilson Adventures using scheduled and charter airlines to tailor-make world wide holidays. Also assist with booking administration and ticketing. During my time at Neilson as a senior I assisted in the set up of the Neilson Adventures product dealing with recruitment, training, and implementation of the new product and managed a team of 5. Dealing with direct customers and agents reserving Swiss Travel Service, Neilson Lakes and Mountains and Neilson Adventures using scheduled and charter airlines to tailor-make world wide holidays. Also assist with booking administration and ticketing. During my time at Neilson as a senior I assisted in the set up of the Neilson Adventures product dealing with recruitment, training, and implementation of the new product and managed a team of 5.



J K Gordons Estate Agents- Hastings

• Residential Sales and Lettings Negotiator

  • Feb 2008 - Oct 2008

  Daily activities included registering applicants, conducting viewings, dealing with mortgage referrals, dealing with all email enquiries, rental valuations and sales property particulars. Daily activities included registering applicants, conducting viewings, dealing with mortgage referrals, dealing with all email enquiries, rental valuations and sales property particulars.