Beneficiary Experience and Continuity Lead

• Oct 2022 - Present

Clinical Quality Officer

• Feb 2017 - Sep 2022

Responsible for leading the NWAS Clinical Audit Team in supporting the clinical audit activity within the Trust. Plan and organise the collection, presentation and communication of clinical audit and performance data for the Trust, including the development and maintenance of information systems to support analysis and reporting. Also responsible for quality improvement projects attached to the Trusts patient care strategy. Support clinical performance measurement, audit and effectiveness across the Trust Organise and manage all clinical audit activity within the Trust. Lead and manage the National Ambulance Service Clinical Quality Indicator Outcomes programme across the Trust. Lead and facilitate on the NICE guidance process in the Trust Show less

Clinical Effectiveness and Audit Facilitator

• Nov 2014 - Feb 2017

Assisting in the promotion, co-ordination and delivery of clinical audit programme activity across the Trust. Ensuring that audits cover National and Trust priorities in accordance with good audit practice. Providing support assistance and advice to all healthcare professional across the Trust in relation to development of clinical audit project design, data collection methods, analytical support and interpretation of audit results.The development and implementation of the Trustwide Clinical Audit Policy to underpin the delivery of the Clinical Effectiveness & Audit Strategy. Show less

Clinical Audit Assistant

• Oct 2012 - Nov 2014

Responsible for providing support to clinical audit projects that are aimed at producing changes to North West Ambulance Service Trust NHS (NWAS) clinical practices to ensure that optimum care is delivered to our patients. Examining the appropriateness of the treatment given by ambulance crews to the patient and the suitability of the level of the emergency response provided Also contribute to national and regional clinical audit projects and also support and facilitate internal and external staff undertaking clinical audit. Show less

Ambulance Controller

• Nov 2009 - Oct 2012

As a Patient Transport Services (PTS) controller, you are responsible for organising transport to take patients to and from outpatient clinics, routine hospital admissions and other non-urgent appointments, making the best use of vehicles and drivers. Can also assist emergency control with any situations that may arise and are suitable for PTS to deal with helping alleviate any unnecessary pressures. As a Patient Transport Services (PTS) controller, you are responsible for organising transport to take patients to and from outpatient clinics, routine hospital admissions and other non-urgent appointments, making the best use of vehicles and drivers. Can also assist emergency control with any situations that may arise and are suitable for PTS to deal with helping alleviate any unnecessary pressures.

Management PA

• Jan 2007 - Jul 2009

As management PA, I worked closely with senior managerial providing administrative support; organising diaries, fielding calls, managing junior office staff, organising travel arrangements, devising and maintaining office systems, including data management and filing, typing up minutes organising and attending meetings and ensuring the managment team was well-prepared for meetings; I was also involved in other areas and projects within the company and carried out background research, presenting the findings through producing documents, reports and presentations. Show less

Day Rep

• Nov 2004 - Nov 2007

Meet and Greet all customers at check in Main point of contact during flight and throughout day Organise activities for children on flight and transfer Manage customers expectations throughout day Reports and administration for each trip Meet and Greet all customers at check in Main point of contact during flight and throughout day Organise activities for children on flight and transfer Manage customers expectations throughout day Reports and administration for each trip

Events Coordinator

• Mar 2006 - Nov 2006

Plan, manage, and develop existing fund-raising events for schools Meet agreed targets and raise profile of charity Ensure constant communication and support for schools Work closely with PR and marketing team to ensure that all fund-raisers have an effective marketing programme in place being a point of contact for the communications team to ensure they are aware of all events and opportunities Monitor the development of each event, keeping accurate and up to date records of the current stages of all events and income generated, ensuring that once fund-raising money is received acknowledgement pack is sent out. Undertake evaluation of fund-raising event including full report on income raised, feedback from participants and suggested improvements for the future. Show less

Various Roles

• Jan 2006 - Mar 2006

Administration support for Warm Front, answering phones, helping with customer enquires, dealing with incoming and outgoing correspondence. Purchase Ledger for large manufacturing company receptionist for publishing company Administration support for Warm Front, answering phones, helping with customer enquires, dealing with incoming and outgoing correspondence. Purchase Ledger for large manufacturing company receptionist for publishing company

Callaghans Bar Bar Supervisor

• Jan 2000 - Jan 2001

BA (HONS) Television Production and Media 2:1 HND Media and Journalism Distinction HNC Media and Television Distinction 3 Higher Grades English, History, Drama Grade 2 or above 8 Standards Grades English, Maths, History, Drama, Office Studies Grade 2 or above Proficient in: Windows Operating System (XP, 2000, 2007), Microsoft Office, (including, Outlook, Word, Excel, Publisher), Internet Explorer, BA (HONS) Television Production and Media 2:1 HND Media and Journalism Distinction HNC Media and Television Distinction 3 Higher Grades English, History, Drama Grade 2 or above 8 Standards Grades English, Maths, History, Drama, Office Studies Grade 2 or above Proficient in: Windows Operating System (XP, 2000, 2007), Microsoft Office, (including, Outlook, Word, Excel, Publisher), Internet Explorer,