Experience

Ortho Solutions Group Ltd

• United Kingdom
• Medical Device
• 1 - 100 Employee

• Customer Service Specialist

  • Apr 2022 - Present



Webhelp

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Call Centre Representative

  • Feb 2022 - Jun 2022

  • Managed client correspondence, order tracking, and data communications.• Liaised with customers, addressed inquiries, handled meeting requests, and answered billing questions to provide outstanding customer care.• Performed administrative tasks, filing, developing spreadsheets, photocopying collateral and scanning documents for inter-departmental use.• Developed rapport with customers quickly and achieved positive customer engagement through active listening and communication.• Converted customers looking to cancel with improved account offers, improving retention ratings against KPIs.• Spoke clearly and politely when resolving telephone queries, providing professional, personalised customer care. • Employed a solution and customer-focused service model to manage and resolve customer issues.• Answered calls with positivity and enthusiasm, delivering warm, friendly customer care.



LUXE Flowers - Eton

• United Kingdom
• Retail
• 1 - 100 Employee

• Florist

  • Aug 2019 - Jan 2022

  • Conducted in-depth client consultations to obtain critical information on client needs, requirements and vision. • Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations • Delivered and set up flower arrangements for varied occasions, including banquets, weddings and funerals • Cultivated positive customer relationships by offering a friendly, helpful and polite approach. • Used creativity and innovation to design stunning wedding venues that matched or exceeded client expectations. • Built excellent client relationships by keeping them updated on project milestones, research findings and planning progress. • Gathered event requirements, including venues, budgets, guest lists, catering and event timelines through face-to-face client meetings. • Transported equipment between event spaces safely and responsibly, avoiding damage and limiting risk. • Collaborated effectively with events and venue staff, enhancing smooth operations before, during and after gigs. • Worked with tireless energy and enthusiasm to aid team achievement against event deadlines.



Janet's Flowers

• United Kingdom
• Retail

• Florist

  • Dec 2018 - Aug 2019

  • Processed new flower and greenery shipments by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions • Cut, arranged and produced flower bouquets and potted perennial plants according to customer specification. • Cultivated positive customer relationships by offering a friendly, helpful and polite approach. • Performed daily product maintenance tasks including watering, fertilizing, pruning and grading of plants and flowers



Heathfield Neuro Disability Service

• Neuro Rehabilitation Assistant

  • Jul 2018 - Oct 2018

  • Partnered with social service agencies and healthcare providers on individual client plans. • Engaged in multidisciplinary teamwork to develop and execute holistic care plans based on aligned aims and objectives. • Maintained complete, accurate reports on daily activities and documented changes in service users' physical or mental health. • Provided ongoing support to families by keeping them updated on patient progress and offering helpful advice on health management. • Partnered with social service agencies and healthcare providers on individual client plans. • Engaged in multidisciplinary teamwork to develop and execute holistic care plans based on aligned aims and objectives. • Maintained complete, accurate reports on daily activities and documented changes in service users' physical or mental health. • Provided ongoing support to families by keeping them updated on patient progress and offering helpful advice on health management.



Boots UK

• United Kingdom
• Retail
• 700 & Above Employee

• Assistant Manager

  • Nov 2016 - Jul 2018

  • Managed medium-sized retail teams of 10+, managing work schedules, employee queries, regulations and complaints. • Created positive working environments by offering support and guidance to staff. • Hired and trained staff for optimum performance against sales and marketing objectives. • Closely monitored team performance, identifying improvements and managing change • Managed medium-sized retail teams of 10+, managing work schedules, employee queries, regulations and complaints. • Created positive working environments by offering support and guidance to staff. • Hired and trained staff for optimum performance against sales and marketing objectives. • Closely monitored team performance, identifying improvements and managing change