Experience

Explorica

• London, England, United Kingdom

• Regional Supervisor - Tour Director Department

  • Nov 2019 - Present

  Responsible for coordinating and supervising over 100 Tour Directors throughout Europe. This role includes training, planning, executing and leading the recruitment process for new tour directors whilst also managing, mentoring and facilitating our current pool of experienced on tour personnel. Displaying effective communication and presentation skills including the capability to work with all levels of employees as well as track and document multiple projects simultaneously. Responsibilities: - Recruitment: Plan end to end process for recruitment and selection of new Tour Directors. Forecast recruitment need, initiate candidate screening and conduct group interviews across Europe. - Training: Organises, plans and leads annual TD training for new recruits in Europe. Provides training on company’s system, documents, processes and destination. Arrange tour shadowing & provides briefings pre-tour. - Compliance: Keeps informed about industry requirements in term of safety and security & Child safety. Ensures all employment related information is up to date. - Tour allocation: Allocates tours to TD's, maintaining appropriate tour coverage. Builds and maintains working relationship with TD's. - Communication: Constantly liaises with TD's and other departments. Plans and co-leads annual TD Conference with DoO. - Quality control: Reviews TD evaluation during the season to ensure quality, following up with both negative and positive feedback. Responds to negative reviews by offering further training or conducting terminations if company standards are not met. Reviews salary, commission structure, bonuses etc. - People management: Manages & trains over 100 TD's and temporary staff, providing administrative and operational support at all times. Provides 24hr emergency support. - Finance: Controls and monitors fixed and variable tour costs. Reviews budgets & adjusts when appropriate. Checks float calculation, reconciles and pays salaries.



Melon Mission

• Nakuru, Kenya

• Project Director

  • Aug 2010 - Present

  Melon Mission is a non-profit organisation based in Nakuru, Kenya. Our project looks after over 500 destitute, orphan & street children living in local slum areas. We provide a safe environment where the children receive food and a free education. Please visit our website for further details www.melonmission.org Melon Mission is a non-profit organisation based in Nakuru, Kenya. Our project looks after over 500 destitute, orphan & street children living in local slum areas. We provide a safe environment where the children receive food and a free education. Please visit our website for further details www.melonmission.org



Salsa Calena London

• London, United Kingdom

• Dance Teacher of Colombian Salsa (Salsa Caleña)

  • Apr 2014 - Present

  Dance teacher of Colombian Salsa in London. Over 30 years of experience in Latin and Ballroom dance styles. Dance teacher of Colombian Salsa in London. Over 30 years of experience in Latin and Ballroom dance styles.



Tucan Travel

• London, United Kingdom

• EMEA Destination Manager (Operations Manager)

  • Mar 2013 - Oct 2019

  EMEA Destination Manager (Operations Manager) During my time as EMEA Destination Manager with Tucan Travel I have been responsible for overseeing and managing all product / tours in Europe, Middle East & East / Southern Africa. The role includes but is not limited to the following; * Management of office based staff and road crew * Recruitment for office staff and road crew * Conducting in-house and on-road training for office based staff and on road crew * Crisis Management (24 hour out of office contact) * Fleet Manager for overland vehicles operating in Africa * Managing relationships and monitoring standards with DMC’s * Risk assessment and compliance * Assessment of current affairs and monitoring of Foreign Office advisories * The review and implementation of responsible travel ethics * Product development and competitor analysis * Rate negotiation and contracting of suppliers * Sourcing potential new business opportunities and developing relationships * Attending trade shows to promote the product or meet with new / existing suppliers * Compilation of tour costing’s for overall product and tours in EMEA * Assessment of sales and capacity / trip load management * Reviewing profit and loss * Complaint handling * Liaising with colleagues and suppliers around the world on different time zones * Ensuring proper brand consistency and promotion across all operational areas ----------------------------------------------------------------------------------------- In 2018 Tucan Travel won five British Travel awards. I am extremely proud to say that three of these five awards were for regions that I manage (Africa & Europe) - Best Holiday Company to Central & Northern Europe - Best Holiday Company to East & Southeast Europe - Best Holiday Company to Africa - Best Singles Holiday Company - Best Holiday Company to Central & South America



AccorHotels

• Auckland, New Zealand

• Assistant Manager

  • Jan 2011 - Jun 2012

  All Seasons / Ibis Styles Hotel – Central Auckland, New Zealand (Part of the Accor Group) Hotel Assistant Manager (142 Room property) - January 2012 – June 2012 (Part of their hotel renovation and rebranding project) Mercure Hotel – Auckland, New Zealand (Part of the Accor Group) Hotel Assistant Manager (80 Room property) September 2011 – January 2012 (Run up to and during Rugby World Cup in 2011) All Seasons / Ibis Styles Hotel – Central Auckland, New Zealand (Part of the Accor Group) Hotel Assistant Manager (142 Room property) - January 2012 – June 2012 (Part of their hotel renovation and rebranding project) Mercure Hotel – Auckland, New Zealand (Part of the Accor Group) Hotel Assistant Manager (80 Room property) September 2011 – January 2012 (Run up to and during Rugby World Cup in 2011)



InterContinental Hotels Group

• Manchester, England & Melbourne, Australia

• Reservations Supervisor & Restaurant Supervisor

  • Jun 2003 - Jul 2010

  Crowne Plaza Hotel - Manchester Airport, England (part of Intercontinental Hotels Group) Reception Supervisor & Restaurant Dinner Host - May 2009 – July 2010 June 2003 – April 2008 - My hospitality career started out as a reservation agent for the first year but I then moved around all departments crossing-training in order to learn about various different aspects of the business. Holiday Inn Hotel – Melbourne City Centre, Australia (part of Intercontinental Hotels Group) Restaurant - September 2008 – March 2009



Independant

• Manchester, United Kingdom

• Travel Consultant

  • 2000 - 2003