Assistant Manager

• Jul 2020 - Dec 2020

Bartender

• Jun 2018 - Nov 2018

Sales and Marketing Coordinator

• Aug 2017 - Jun 2018

- Management of Parties, Events, Major sporting events, Ticketed Events for Venue - Proactive sales approach to meet customer expectations and deliver objectives set by Marketing - To ensure all enquiries are captured, input and responded to in a timely manner to maximise potential to secure the sale - Utilise effectively and maintain the Collins database system for venue

Assistant Manager

• Jun 2017 - Jun 2017

I was responsible for the smooth running of service and managing the staff on shift. Worked to develop training plans for the staff which included identifying weaknesses and strengths and planning training exercises. Due to the size of the business I was also responsible for the day to day running of a shift including customer interaction, leasing with the kitchen and cash handling. I was responsible for the smooth running of service and managing the staff on shift. Worked to develop training plans for the staff which included identifying weaknesses and strengths and planning training exercises. Due to the size of the business I was also responsible for the day to day running of a shift including customer interaction, leasing with the kitchen and cash handling.

Bartender

• Mar 2017 - May 2017

Whilst at Pinto Lounge I ran shifts - both day and evening - overseeing both the bar and food service. I received training in cocktails, coffee making, and took courses in Allergen Awareness and Health and Safety. I was also responsible for End of Day procedures such as; Cash up, Safe counts, and Shift reporting. Whilst at Pinto Lounge I ran shifts - both day and evening - overseeing both the bar and food service. I received training in cocktails, coffee making, and took courses in Allergen Awareness and Health and Safety. I was also responsible for End of Day procedures such as; Cash up, Safe counts, and Shift reporting.

Bartender

• Sep 2016 - Feb 2017

I work as part of a small team in a new business in Oxford.Responsibilities include; cellar management, cask management, line cleaning, and stock take. I am also learning about beer and gin distillation processes, as well as more office based type skills such as invoicing and ordering stock. I work as part of a small team in a new business in Oxford.Responsibilities include; cellar management, cask management, line cleaning, and stock take. I am also learning about beer and gin distillation processes, as well as more office based type skills such as invoicing and ordering stock.

Bar Supervisor

• Aug 2015 - Nov 2016

I worked as part of a small team at a night club/sports bar/comedy venue in central Oxford. My responsibilities included; hosting, bartending, and waitressing. I worked as a bar supervisor during my time here, in which I looked after a team of around 4 bartenders per night. This would include looking after tills, stock levels, rotating breaks for staff, and liaising with both door staff, the other bars, and managers. I worked as part of a small team at a night club/sports bar/comedy venue in central Oxford. My responsibilities included; hosting, bartending, and waitressing. I worked as a bar supervisor during my time here, in which I looked after a team of around 4 bartenders per night. This would include looking after tills, stock levels, rotating breaks for staff, and liaising with both door staff, the other bars, and managers.

Teaching Assistant

• Feb 2016 - Aug 2016

I worked in the behavioural unit for the upper half of the secondary school. I worked with small groups of children who were having a difficult time in lessons, to complete coursework and classwork. I worked in the behavioural unit for the upper half of the secondary school. I worked with small groups of children who were having a difficult time in lessons, to complete coursework and classwork.

Graduate Assistant

• Jan 2016 - Feb 2016

I worked in a small private school where I assisted in lessons with children who were struggling to keep up with lessons. I worked in a small private school where I assisted in lessons with children who were struggling to keep up with lessons.

Operations Team Member

• Jun 2015 - Sep 2015

Operations Team are responsible for preparing for and facilitating the smooth operation of the summer school across Oxford, by taking on various responsibilities on campus and at Head Office. · Key Responsibilities: · Managing key student events & graduation parties. Assisting in the student arrival and departure days at Heathrow Airport. Delivering equipment to various campuses and teaching sites. Joining the campus staff body when they require extra staff support. · I… Show more Operations Team are responsible for preparing for and facilitating the smooth operation of the summer school across Oxford, by taking on various responsibilities on campus and at Head Office. · Key Responsibilities: · Managing key student events & graduation parties. Assisting in the student arrival and departure days at Heathrow Airport. Delivering equipment to various campuses and teaching sites. Joining the campus staff body when they require extra staff support. · I also was part of a small team that helped set up Winterwell festival in Yarnton Manor. Show less Operations Team are responsible for preparing for and facilitating the smooth operation of the summer school across Oxford, by taking on various responsibilities on campus and at Head Office. · Key Responsibilities: · Managing key student events & graduation parties. Assisting in the student arrival and departure days at Heathrow Airport. Delivering equipment to various campuses and teaching sites. Joining the campus staff body when they require extra staff support. · I… Show more Operations Team are responsible for preparing for and facilitating the smooth operation of the summer school across Oxford, by taking on various responsibilities on campus and at Head Office. · Key Responsibilities: · Managing key student events & graduation parties. Assisting in the student arrival and departure days at Heathrow Airport. Delivering equipment to various campuses and teaching sites. Joining the campus staff body when they require extra staff support. · I also was part of a small team that helped set up Winterwell festival in Yarnton Manor. Show less

Brand Administrator

• Mar 2015 - Jun 2015

I worked as part of a small team on behalf of Mercedes-Benz taking and making calls and bookings in order to send out their demonstrator vehicles. · I worked with both the retailers and customers and was required to navigate the system on the computers, whilst being on the phone to the customers. I worked as part of a small team on behalf of Mercedes-Benz taking and making calls and bookings in order to send out their demonstrator vehicles. · I worked with both the retailers and customers and was required to navigate the system on the computers, whilst being on the phone to the customers.

Contact Centre Representative

• Aug 2014 - Mar 2015

I worked taking calls from Police Officers about car insurance enquiries, I then made further enquires with insurance companies and brokers to ascertain the information required by the Police · I also took calls from the public where I was required to provide information in regards to insurance laws I worked taking calls from Police Officers about car insurance enquiries, I then made further enquires with insurance companies and brokers to ascertain the information required by the Police · I also took calls from the public where I was required to provide information in regards to insurance laws

Brand Administrator

• May 2014 - Jul 2014

This involves working as part of a small team on behalf of Mercedes-Benz where the main duties include taking and making telephone calls and bookings in order to send out demonstration vehicles. Working with both retailers and the customers, I am required to navigate multiple specialist computer systems, whilst simultaneously handling phone calls and emails. This involves working as part of a small team on behalf of Mercedes-Benz where the main duties include taking and making telephone calls and bookings in order to send out demonstration vehicles. Working with both retailers and the customers, I am required to navigate multiple specialist computer systems, whilst simultaneously handling phone calls and emails.

Floor Staff & Cocktail Bartender

• Apr 2013 - Jun 2014

Working as a mixologist on the cocktail bar involved being specially trained to make a variety of complicated drinks including; Mojitos, Margaritas, Daiquiris, Pina Coladas and Cosmopolitans. I was expected to meet high standards of customer service as well as show skill and attention to detail. Working as a mixologist on the cocktail bar involved being specially trained to make a variety of complicated drinks including; Mojitos, Margaritas, Daiquiris, Pina Coladas and Cosmopolitans. I was expected to meet high standards of customer service as well as show skill and attention to detail.

Brand Administrator

• Jul 2013 - Sep 2013

This involves working as part of a small team on behalf of Mercedes-Benz where the main duties include taking and making telephone calls and bookings in order to send out demonstration vehicles. Working with both retailers and the customers, I am required to navigate multiple specialist computer systems, whilst simultaneously handling phone calls and emails. This involves working as part of a small team on behalf of Mercedes-Benz where the main duties include taking and making telephone calls and bookings in order to send out demonstration vehicles. Working with both retailers and the customers, I am required to navigate multiple specialist computer systems, whilst simultaneously handling phone calls and emails.

Skater

• Dec 2012 - Dec 2012

This role was a combination of working behind the counter and assisting on the ice rink. When behind the counter, the duties involved handing out skates and checking the tickets before entry. When on the ice, I was responsible for helping out the general public if they encountered any problems or injuries whilst skating. This role was a combination of working behind the counter and assisting on the ice rink. When behind the counter, the duties involved handing out skates and checking the tickets before entry. When on the ice, I was responsible for helping out the general public if they encountered any problems or injuries whilst skating.

Camp Counsellor

• Jun 2012 - Sep 2012

I spent the summer months working in America as a camp counselor for children aged between 5 and 16. The camp was specifically for girls and my role was ‘unit counselor’ which involved looking after a group during the day and moving around with them from activity to activity. I showed versatile skills as I also worked in the art house, helped in the kitchen and assisted across the whole campsite with the cleaning and other general duties. I spent the summer months working in America as a camp counselor for children aged between 5 and 16. The camp was specifically for girls and my role was ‘unit counselor’ which involved looking after a group during the day and moving around with them from activity to activity. I showed versatile skills as I also worked in the art house, helped in the kitchen and assisted across the whole campsite with the cleaning and other general duties.

Telephone Debt Negotiator

• Apr 2012 - Aug 2012

I worked within a small evening team and was responsible for handling calls regarding a customer’s personal debts. In this environment I was required to work towards individual goals as well as team targets. I had to be assertive with our callers whilst remaining professional and also showing empathy for their difficult situation. I worked within a small evening team and was responsible for handling calls regarding a customer’s personal debts. In this environment I was required to work towards individual goals as well as team targets. I had to be assertive with our callers whilst remaining professional and also showing empathy for their difficult situation.