Emma Brussen
Growth Catalyst & Customer Experience Champion at The Future Mobility Network- Claim this Profile
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English Native or bilingual proficiency
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French Full professional proficiency
Topline Score
Bio
LinkedIn User
Having values make you a person, standing up for those values make you a good person, standing for others on those values makes you a leader. Emma is a good leader. The uniqueness in her leadership style starts where she always finds a smooth way to focus on the mutual interests of business/customers/employees by using her obvious competitive advantage : She’s an expert in communication! Her motivation is with people and she’s unbeatable in every role that requires people interaction and empathy. She will also push your company to grow into a sustainable one with rock solid values.
Wouter van Loon
I was lucky to have Emma in my team for nearly a year. Already during the interviewing process, it was apparent that she was someone special. It does not matter who she interacts with, she will always be able to put a smile on their face. Behind her very welcoming people-minded presence, Emma is a true executor. She manages to create structure where there is chaos and will cross-off those to-do lists in a record speed. I wholeheartedly recommend Emma, a true addition to your team.
LinkedIn User
Having values make you a person, standing up for those values make you a good person, standing for others on those values makes you a leader. Emma is a good leader. The uniqueness in her leadership style starts where she always finds a smooth way to focus on the mutual interests of business/customers/employees by using her obvious competitive advantage : She’s an expert in communication! Her motivation is with people and she’s unbeatable in every role that requires people interaction and empathy. She will also push your company to grow into a sustainable one with rock solid values.
Wouter van Loon
I was lucky to have Emma in my team for nearly a year. Already during the interviewing process, it was apparent that she was someone special. It does not matter who she interacts with, she will always be able to put a smile on their face. Behind her very welcoming people-minded presence, Emma is a true executor. She manages to create structure where there is chaos and will cross-off those to-do lists in a record speed. I wholeheartedly recommend Emma, a true addition to your team.
LinkedIn User
Having values make you a person, standing up for those values make you a good person, standing for others on those values makes you a leader. Emma is a good leader. The uniqueness in her leadership style starts where she always finds a smooth way to focus on the mutual interests of business/customers/employees by using her obvious competitive advantage : She’s an expert in communication! Her motivation is with people and she’s unbeatable in every role that requires people interaction and empathy. She will also push your company to grow into a sustainable one with rock solid values.
Wouter van Loon
I was lucky to have Emma in my team for nearly a year. Already during the interviewing process, it was apparent that she was someone special. It does not matter who she interacts with, she will always be able to put a smile on their face. Behind her very welcoming people-minded presence, Emma is a true executor. She manages to create structure where there is chaos and will cross-off those to-do lists in a record speed. I wholeheartedly recommend Emma, a true addition to your team.
LinkedIn User
Having values make you a person, standing up for those values make you a good person, standing for others on those values makes you a leader. Emma is a good leader. The uniqueness in her leadership style starts where she always finds a smooth way to focus on the mutual interests of business/customers/employees by using her obvious competitive advantage : She’s an expert in communication! Her motivation is with people and she’s unbeatable in every role that requires people interaction and empathy. She will also push your company to grow into a sustainable one with rock solid values.
Wouter van Loon
I was lucky to have Emma in my team for nearly a year. Already during the interviewing process, it was apparent that she was someone special. It does not matter who she interacts with, she will always be able to put a smile on their face. Behind her very welcoming people-minded presence, Emma is a true executor. She manages to create structure where there is chaos and will cross-off those to-do lists in a record speed. I wholeheartedly recommend Emma, a true addition to your team.
Experience
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The Future Mobility Network
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Netherlands
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Strategic Management Services
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1 - 100 Employee
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Growth Catalyst & Customer Experience Champion
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Apr 2023 - Present
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Lightyear
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Software Development
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Customer Care Manager
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Apr 2022 - Mar 2023
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The Ocean Cleanup
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Netherlands
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Non-profit Organizations
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200 - 300 Employee
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Community Manager
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Sep 2020 - Apr 2022
What began as a volunteer position, grew into my current role of Community Manager. Responsible for managing a team responsible for all social media engagement, email communications, and customer service. Implemented new ways of using social media data for decision-making. Maintaining our merchandise partnerships and selection.Established customer service processes from the ground up, overseeing cross-team collaboration for order management, and ensuring consistent customer satisfaction. Show less
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Assistant Community Manager
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Sep 2019 - Aug 2020
Working with the Community Manager overseeing a team engaging with our community on social channels and email. Managed merchandise partnerships. developed FAQs, assisted Social Media Manager in creating data-driven content based on community questions.
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Administrative Assistant
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Jan 2019 - Aug 2019
Working student position, assisting Chief of Staff.
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Salesforce Support - Volunteer
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Apr 2018 - Jan 2019
Assisted the Chief of Staff in implementing new CRM systems, data entry, and various administrative tasks.
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Deltalinqs
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Netherlands
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Non-profit Organizations
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1 - 100 Employee
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Student Consultant
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Feb 2019 - Jun 2019
Working in a student team, we conducted a qualitative and quantitative analysis of the Port of Rotterdam's chemical industry, to discern the public perception of employment in the industry. Our research provided Deltalinqs with recommendations on how to create a more attractive industry for new talent. Working in a student team, we conducted a qualitative and quantitative analysis of the Port of Rotterdam's chemical industry, to discern the public perception of employment in the industry. Our research provided Deltalinqs with recommendations on how to create a more attractive industry for new talent.
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Mouliné Yarns
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United Kingdom
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Textile Manufacturing
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Store Manager
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Sep 2012 - Dec 2017
Managed local yarn and knitting store, responsible for all customer correspondence both online and offline. Responsible for opening and closing shop, balancing the cash, and reaching sales targets. Managed local yarn and knitting store, responsible for all customer correspondence both online and offline. Responsible for opening and closing shop, balancing the cash, and reaching sales targets.
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Editor
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Sep 2016 - Apr 2017
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Batata
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Marketing and Advertising
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Waitress
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Jun 2015 - Aug 2015
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Education
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2018 - 2019
Rotterdam School of Management, Erasmus University
Master of Science - MS, Business Administration and Management, General -
2013 - 2017
McGill University
Bachelor’s Degree, Religious Studies and Anthropology -
2016 - 2016
Leiden University
Bachelor's degree, Anthropology and Religion -
2011 - 2013
Dawson College
Social Sciences -
2006 - 2011
F.A.C.E High School
High School Diploma
Community
