Experience

Cennox

• United Kingdom
• IT Services and IT Consulting
• 400 - 500 Employee

• Project Manager

  • Sep 2021 - Present

• Customer Service Executive

  • Apr 2021 - Aug 2021



G4S

• United Kingdom
• Security and Investigations
• 700 & Above Employee

• Telephone Account Executive

  • Aug 2018 - Oct 2020

  Working within a team of 3 ensuring the provision of reliable account support to approx. 1,700 key/SME clients each in order to upsell products and inspire the consistent achievement of sales targets.Managing new account set up ensuring this is completed within the set timeline.Supported customers with service queries and offered key solutions and products to encourage revenue growth.Attended client meetings to discuss service issues and future product requirements.Remained abreast of current cash market updates to maximise sales opportunities and present solutions in line with client requirement

• Installations Executive

  • Jan 2014 - Jul 2018

  Project Coordination of all ATM installations on behalf of our banking partnersProject Management and delivery of specified projects on behalf of a number of key customersAttendance at scheduled review meetings, taking ownership of queries and complaintsAdministration of the Salesforce CRM applicationSupport tender opportunities representing the depart as the subject matter expertRecognised for successfully delivering a large scale ATM project for one of the UK’s most prestigious banking organisations, completed on time and within scopeAwarded Customer Service award for demonstrating excellent customer serviceAwarded Employee of Month August 2017



G4S

• United Kingdom
• Security and Investigations
• 700 & Above Employee

• Management Information Analyst

  • Jan 2013 - Jan 2013

  Production of Monthly KPI data Analysis of key data to identify trends and patterns, ensuring consistent service levels are maintainedUndertake root cause analysis of problems using Six Sigma methodology, containing and implementing the required solutions to address

• Customer Care Co-ordinator

  • Jul 2006 - Dec 2012

  Portfolio Co-ordination of a number of Financial Institution’sManage service enquiries taking ownership until resolved.Creation of bespoke monthly MIProject Co-ordination of ATM installation’s and removals



Morden Repair Centre

• Morden, England, United Kingdom

• Administrator

  • Apr 2004 - Jul 2006

  Ensured all standard and procedural documents were kept topical and distributed as necessary. Produced fully comprehensive estimates and timescales for vehicle repairs Fielded front line queries and enquiries from external & internal personnel Produced complex spreadsheets showing daily account figures Responsible for all administrative functions and office duties including diary management, invoicing, document preparation and travel arrangements Responsible for the collection and delivery of all vehicles from and to the repair centre



Canon EMEA

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• Credit Controller

  • Nov 2003 - Apr 2004



Canon EMEA

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• Work Coordinator

  • Apr 2000 - 2003



London Borough of Sutton

• United Kingdom
• Government Administration
• 700 & Above Employee

• Customer Service Officer

  • Aug 1999 - 2000

  Dealing with customer queries and complaints. Completing all administrative duties. Dealing with customer queries and complaints. Completing all administrative duties.



Connex South Central

• Croydon, United Kingdom

• Customer Service Representative

  • Aug 1998 - Jul 1999

  Taking and resolving inbound complaints. Administration Taking and resolving inbound complaints. Administration