Emma Bell
Product Manager at Wealth Wizards- Claim this Profile
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English Native or bilingual proficiency
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French Limited working proficiency
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German Elementary proficiency
Topline Score
Bio
Fraser Russell FPFS
I’ve worked alongside Emma for the past 18 months as a Product Owner at abrdn. She’s been integral to everything we’ve delivered in that time, including the small matter of a global rebrand, new website and significant changes to our digital application across the full stack. Emma is unique amongst the Delivery Managers I’ve worked with. Not only did she co-create and own the plan through to delivery across a diverse range of stakeholders, but crucially she quickly developed a really strong understanding of the product and business context. Always willing to roll up her sleeves when required, Emma is a delivery manager, programme manager, PO and analyst combined. She’s passionate and champions agile ways of working but not only in a theoretical way, she’s pragmatic and knows what’s realistic. I wouldn’t hesitate to recommend her and I hope we work together again.
Mick Doran
I was fortunate to have worked with Emma when she was at Sainsbury's Bank. Emma is one hell of a passionate individual. Her desire & drive to be customer centric was outstanding and should be role modelled. She was always very diligent & prepared for every interaction I saw her in and will add energy, passion and the ability to get stuff done in any role she undertakes.
Fraser Russell FPFS
I’ve worked alongside Emma for the past 18 months as a Product Owner at abrdn. She’s been integral to everything we’ve delivered in that time, including the small matter of a global rebrand, new website and significant changes to our digital application across the full stack. Emma is unique amongst the Delivery Managers I’ve worked with. Not only did she co-create and own the plan through to delivery across a diverse range of stakeholders, but crucially she quickly developed a really strong understanding of the product and business context. Always willing to roll up her sleeves when required, Emma is a delivery manager, programme manager, PO and analyst combined. She’s passionate and champions agile ways of working but not only in a theoretical way, she’s pragmatic and knows what’s realistic. I wouldn’t hesitate to recommend her and I hope we work together again.
Mick Doran
I was fortunate to have worked with Emma when she was at Sainsbury's Bank. Emma is one hell of a passionate individual. Her desire & drive to be customer centric was outstanding and should be role modelled. She was always very diligent & prepared for every interaction I saw her in and will add energy, passion and the ability to get stuff done in any role she undertakes.
Fraser Russell FPFS
I’ve worked alongside Emma for the past 18 months as a Product Owner at abrdn. She’s been integral to everything we’ve delivered in that time, including the small matter of a global rebrand, new website and significant changes to our digital application across the full stack. Emma is unique amongst the Delivery Managers I’ve worked with. Not only did she co-create and own the plan through to delivery across a diverse range of stakeholders, but crucially she quickly developed a really strong understanding of the product and business context. Always willing to roll up her sleeves when required, Emma is a delivery manager, programme manager, PO and analyst combined. She’s passionate and champions agile ways of working but not only in a theoretical way, she’s pragmatic and knows what’s realistic. I wouldn’t hesitate to recommend her and I hope we work together again.
Mick Doran
I was fortunate to have worked with Emma when she was at Sainsbury's Bank. Emma is one hell of a passionate individual. Her desire & drive to be customer centric was outstanding and should be role modelled. She was always very diligent & prepared for every interaction I saw her in and will add energy, passion and the ability to get stuff done in any role she undertakes.
Fraser Russell FPFS
I’ve worked alongside Emma for the past 18 months as a Product Owner at abrdn. She’s been integral to everything we’ve delivered in that time, including the small matter of a global rebrand, new website and significant changes to our digital application across the full stack. Emma is unique amongst the Delivery Managers I’ve worked with. Not only did she co-create and own the plan through to delivery across a diverse range of stakeholders, but crucially she quickly developed a really strong understanding of the product and business context. Always willing to roll up her sleeves when required, Emma is a delivery manager, programme manager, PO and analyst combined. She’s passionate and champions agile ways of working but not only in a theoretical way, she’s pragmatic and knows what’s realistic. I wouldn’t hesitate to recommend her and I hope we work together again.
Mick Doran
I was fortunate to have worked with Emma when she was at Sainsbury's Bank. Emma is one hell of a passionate individual. Her desire & drive to be customer centric was outstanding and should be role modelled. She was always very diligent & prepared for every interaction I saw her in and will add energy, passion and the ability to get stuff done in any role she undertakes.
Experience
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Wealth Wizards
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United Kingdom
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Financial Services
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1 - 100 Employee
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Product Manager
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Oct 2022 - Present
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abrdn
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United Kingdom
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Financial Services
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700 & Above Employee
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Delivery Manager
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Oct 2020 - Oct 2022
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63600 Consulting Ltd
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Business Consulting and Services
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Director
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Jan 2017 - Oct 2022
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RBS
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Russian Federation
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Business Consulting and Services
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1 - 100 Employee
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Agile Delivery Lead
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Feb 2019 - Feb 2020
Agile Scrum Master/Delivery Lead responsible for Tap to Call (T2C) omni-channel delivery project within the 2019 Remote Contact Transformation Programme. Responsible for the development & management of a cross platform critical path plan & progress against delivery milestones. Working closely with the offshore PMO team to champion Agile working within the existing RBS programme management framework, controls & governance. Leadership of all product increment, sprint planning & scrum ceremonies across multiple locations & platforms. Working with Product Owner to agree increment objectives, prioritise backlog, manage stakeholder expectations & break down barriers to progress. Oversight of all external supplier Statement of Works (SoWs) as well as all internal & external financial forecasts to ensure in line with agreed business case spend. Working with offshore, supplier resource to develop achievable SIT test schedule across 2 timezones, 3 customer brands, 4 technology platforms, 3 environments & 40+ user stories. Continually driving sprint velocity & defect management progress to stick to key completion milestones. Responsible for visibility of progress against plan, key stakeholder communications & identification of all project dependencies, risks & issues. Show less
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Project Manager
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Oct 2017 - Feb 2019
Senior Project Manager responsible for delivery of fully integrated end to end RBS & FreeAgent enrolment journey. Developing & maintaining holistic delivery plans & leadership of cross organisation planning & release workshops. Responsible for day to day third party supplier relationship with FreeAgent project team (both technical developers & SoW decision makers). Ownership of all necessary RBS go live governance & regulatory compliance (incl recently introduced GDPR & Open Banking guidelines). Responsible for completion of individual project stage gate governance & go live approvals as well as overall end of year programme assurance documentation upon closure. Show less
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Business Analyst
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Apr 2017 - Oct 2017
Senior Business Analyst working on delivery of a fully integrated end to end customer journey for RBS & FreeAgent customers. Working with RBS & FreeAgent teams to document desired end to end customer & business experience, technical integrations & compliance steps. Documenting all business & customer requirements (incl UAT test steps & business acceptance criteria). Setting up & managing project RAID log & leadership of regular risk management calls to identify, mitigate & close all identified risks & issues. Show less
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Sainsbury's Bank
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United Kingdom
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Financial Services
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700 & Above Employee
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Customer Experience Manager
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Oct 2014 - Jun 2016
Responsible for developing Bank-wide customer strategies and frameworks including customer outcome statements & framework, multi-channel customer contact standards and crisis management communication strategy Responsible for developing Bank-wide customer strategies and frameworks including customer outcome statements & framework, multi-channel customer contact standards and crisis management communication strategy
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Royal Bank of Scotland
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Banking
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1 - 100 Employee
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Business Consultant, Specialist Banking
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Dec 2013 - Sep 2014
Responsible for developing, documenting and tracking progress against the Take To Market project plan for the launch of a new Specialist Banking advice tool. Responsible for developing, documenting and tracking progress against the Take To Market project plan for the launch of a new Specialist Banking advice tool.
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Customer Experience Manager, Standard Life International
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Apr 2012 - Sep 2013
Responsible for defining Asia & Emerging Market’s customer vision and strategy across 6 target customer segments and 3 business locations (Hong Kong, Singapore & Dubai) and leading all associated initiatives and activity.
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Customer Management Manager
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Sep 2010 - Apr 2012
Responsible for managing key retention and growth initiatives aimed at generating increased value both for and from existing customers. Accountable for delivery of proactive campaigns designed to increase the contactability of Standard Life’s existing customer base.
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Existing Business Development Manager, Standard Life
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Sep 2007 - Sep 2010
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Senior Analyst, Strategic Alliances
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Aug 2005 - Sep 2007
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Team Manager, Customer Services Division
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Oct 2003 - Aug 2005
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Education
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1991 - 1995
Edinburgh College of Art
Printmaking, Drawing & Painting -
Breadalbane Academy, Aberfeldy, Perthshire
Community
