Experience

Passenger

• United Kingdom
• Retail
• 1 - 100 Employee

• Account Manager

  • Jan 2021 - Present

• Account Executive

  • Nov 2020 - Jan 2021

  Passenger delivers scalable digital technology to public transport operators. This includes mobile app ticketing, travel information apps, data feeds, websites and voice technology.Our digital services platform, Passenger Cloud, empowers operators and their teams to deliver a customer experience that makes sustainable, shared mass transit a convenient travel option.Our customers include Transdev, Cardiff Bus, East Yorkshire, Brighton & Hove, Reading Buses, Nottingham City Transport and Go-Ahead Ireland.



Quadrant2Design

• United Kingdom
• Events Services
• 1 - 100 Employee

• Senior Account Manager

  • Oct 2017 - Aug 2020

  Throughout my time with Q2D I've had plentiful experience of creating and managing relationships with both small and large corporate clients, from various industries, internationally. Within this role I personally managed over 200 accounts, generating a business turnover worth £1million a year.

• Senior Project Manager

  • Mar 2017 - Oct 2017

  My responsibilities as Senior Project Manager were to plan, organise, coordinate and manage the production, logistics and installation of exhibition stands at trade shows across the UK and Europe.I was responsible for the successful outcome of clients’ projects, planned and executed in accordance with immovable (event) deadlines pre-agreed with the customer. Whilst ensuring, that the pre-calculated prescribed budget figure was continuously monitored and adhered to. Everyday tasks include; to plan and allocate labour and logistics resources for each individual project, specify and order materials and resources from nominated suppliers. In addition, I was responsible for the accuracy of the important health and safety documents, and for the presentation and submission of technical stand plans to the event organisers for official signoff and approval to build. Another part of this role was to assist my fellow members of the project management team with advice and making decisions from my in-depth knowledge of the role and our company processes.

• Design Manager

  • Oct 2013 - Mar 2017

  As Design Manager I was the first point of contact at Quadrant2Design for advice or information about the modular exhibition stand system ‘Prestige’. I handled both incoming enquiries and made outbound cold calls. Within this role I developed and improved a variety of abilities that enable me to secure new clients and nurture their relationship with the company. These abilities include: persuasion, negotiating, budgeting and managing expectations.

• Project Manager

  • Jun 2013 - Oct 2013

  Joining Quadrant2Design as Project Manager, I managed the delivery of live jobs from design through production to training, dispatch, installation and dismantle. I have a positive approach to problem solving, showing innovation and creativity whilst paying close attention to detail.



Alcatel-Lucent

• Telecommunications
• 1 - 100 Employee

• Event Media and Communications Assistant

  • Jan 2013 - Jan 2013

  Working an internship for the highly renowned Bell Labs team, which sponsored and participated in the BT Young Scientist and Technology Exhibition 2013 in Dublin, I was responsible for Bell Labs blog (available to 70,000 employees worldwide) and social media activity over the course of the 3 day event. In addition, I aided the logistics of managing the stand which attracted more than 1,500 students each day. I have gained much from my contribution including an insight into the operations of organising an event from a sponsor’s perspective and the layers of planning involved coordinating an event for a large global corporation. Another level of personal development gained from the experience was the value of social media platforms for different functions in events.



Incisive Media

• United Kingdom
• Media Production
• 300 - 400 Employee

• Operations Executive

  • Jul 2011 - Aug 2012

  During my time at Incisive Media I gained valuable experience of working within an events team who produce over 600 events a year across 16 key markets. Working amongst the operations team I assisted in the planning and execution of various physical events including exhibitions, conferences, dinners, briefings and a training course. Specific responsibilities for these events included: Producing exhibitor technical manuals; Liaising with exhibitors and contractors; Producing on site timings schedule and staffing schedule; Raising purchase orders; Venue Finding; Running the organisers front office or registration desk; Involvement in creating signage, furniture and feature schedules, table plans and menus.For the second half of my placement I took on the task of managing the vast majority of Incisive Media’s webinar portfolio. On a day to day basis this role included: Leading the teams and advising them on what was achievable; Communicating between teams and the studio; Helping to manage the studios diary; Building the registration page and console through on24: Managing the client’s expectations; Arranging speaker transportation; Monitoring and responding to attendee queries when live. These were responsibilities which had not previously existed in one role which meant learning on the job; subsequently I composed an On24 webinar guide for the following intern comprising both a generic tutorial and company standard as well as specific requirements for each brand.