Emma Bainbridge
Customer Experience Advisor at Abingdon Health plc- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
Learning HubSpot CRM
LinkedInJan, 2021- Nov, 2024 -
Outlook Essential Training (Office 365/Microsoft 365)
LinkedInJan, 2021- Nov, 2024 -
Microsoft Teams Essential Training
LinkedInDec, 2020- Nov, 2024 -
Creating Your Sales Process
LinkedInNov, 2020- Nov, 2024 -
Excel for Sales Professionals
LinkedInNov, 2020- Nov, 2024 -
Learning Salesforce
LinkedInNov, 2020- Nov, 2024
Experience
-
Abingdon Health plc
-
United Kingdom
-
Medical Device
-
1 - 100 Employee
-
Customer Experience Advisor
-
Nov 2020 - Present
Key responsibilities: processing orders using Sage, creating quotes for products, reporting on sales of a particular product, recording customer communications and opportunities using HubSpot CRM, managing multiple inboxes, responding to customer queries or escalating to an appropriate member of the team, managing complaint meetings, and monitoring the progress of complaints. I have also conducted a complaints analysis, developed and distributed a customer survey, and I am part of the staff forum. Show less
-
-
-
-
Sales & Admin
-
Sep 2019 - Nov 2020
Key responsibilities: processing orders received via phone or email, credit control, allocating payments, creating credit notes, creating new customer accounts and updating customer details on Sage. I also worked with Excel documents and performed general office duties such as scanning documents, printing labels and filing. During my time at Sticky Baits I also conducted a Product Sales Analysis. I used sales information from the last three years and was able to identify trends and popular products, as well as those that were not selling so well. I also produced another Product Sales Analysis for the company’s sister brand, Thinking Anglers. I really enjoyed doing these as I find it interesting to be able to identify purchasing trends and I was able to use some of the skills I developed at university. Show less
-
-
-
The Works Stores Ltd
-
United Kingdom
-
Retail
-
700 & Above Employee
-
Store Supervisor
-
Mar 2019 - Sep 2019
Key responsibilities: serving customers, dealing with queries and returns, helping people find what they were looking for, merchandising, keeping the store tidy and the products accessible, coordinating staff breaks, delegating tasks, completing paperwork and banking, opening and closing the store. As store supervisor, I was responsible for running the store in the absence of the Manager and Assistant Manager on a regular basis. Key responsibilities: serving customers, dealing with queries and returns, helping people find what they were looking for, merchandising, keeping the store tidy and the products accessible, coordinating staff breaks, delegating tasks, completing paperwork and banking, opening and closing the store. As store supervisor, I was responsible for running the store in the absence of the Manager and Assistant Manager on a regular basis.
-
-
-
Northern College Of Acupuncture
-
United Kingdom
-
Wellness and Fitness Services
-
1 - 100 Employee
-
Business Process Analyst Intern
-
Sep 2018 - Dec 2018
As part of a Management Information Project focused on the implementation of a new student database, my role was to analyse business processes and user requirements in relation to the new database by conducting interviews with key staff members and attending Management and Board Meetings to gain a high level of understanding of the organisation, it’s current processes and future requirements. This 12-week internship allowed me to further develop my communication skills, knowledge of Microsoft Office applications, and organisational skills, whilst demonstrating my ability to apply my business knowledge to the workplace. I used my critical thinking and research skills, along with excellent attention to detail, to produce a written report detailing my findings and recommendations for improvements, along with ‘as is’ and ‘to be’ business process diagrams. This report will be used to inform the next stage of the project. Show less
-
-
-
Forresters Arms
-
Goole, E Riding of Yorkshire, United Kingdom
-
Barmaid
-
Oct 2010 - Sep 2016
Key responsibilities: serving customers, taking bookings for rooms, dealing with customer requests, placing orders, overseeing deliveries. This role allowed me to demonstrate excellent verbal communication skills, confidence communicating with a range of people face-to-face and over the telephone, and an ability to prioritise tasks. I was also a key holder and had financial responsibility for the days takings, cashing up and reporting daily sales figures. Key responsibilities: serving customers, taking bookings for rooms, dealing with customer requests, placing orders, overseeing deliveries. This role allowed me to demonstrate excellent verbal communication skills, confidence communicating with a range of people face-to-face and over the telephone, and an ability to prioritise tasks. I was also a key holder and had financial responsibility for the days takings, cashing up and reporting daily sales figures.
-
-
-
Thomas the Baker
-
York, United Kingdom
-
Sales Assistant
-
Jun 2004 - Oct 2010
Key responsibilities: serving customers, promoting offers, dealing with queries and complaints, calculating and recording waste percentages at the end of the day, preparing food ready to sell, displaying items in the appropriate counters, preparing hot drinks. I enjoyed working as part of a team and also completed a Level 2 Award in Food Safety for Retail during my time in this role. Key responsibilities: serving customers, promoting offers, dealing with queries and complaints, calculating and recording waste percentages at the end of the day, preparing food ready to sell, displaying items in the appropriate counters, preparing hot drinks. I enjoyed working as part of a team and also completed a Level 2 Award in Food Safety for Retail during my time in this role.
-
-
Education
-
2017 - 2018
York St. John University
Master's degree, International Business Management -
2016 - 2017
York St. John University
Bachelor of Arts - BA, Business Management -
2014 - 2016
Selby College
BTEC Level 5 HND Diploma, Business Management
Community
