Experience

NHS South of Tyne and Wear

• Hospitals and Health Care
• 1 - 100 Employee

• Project Support

  • Aug 2013 - Present

  Responsible for day-to-day management of the Project Management Office (PMO) and key support to Project Managers in the operational management of projects. •Developing the PMO function: designing, introducing and reviewing procedures, controls and products as required. Including the planning, coordination and delivery of workshops to evolve the PMO function. •Coordination: designed and managed the training matrix for the delivery of system training to end users of a large scale electronic system roll-out •Training: floor-walking support following Go-live of an e-Patient Record application to multiple services. Included advising, guiding and building confidence in users. •Leadership: researched, organised, managed and lead the roll-out of Summary Care Record access to acute Doctors at South Tyneside District Hospital. •Analysis and Communication: working collaboratively with services to create As-Is Process maps of their work processes, and collecting user stories to establish new system requirements. •Written Communication: including production of monthly departmental reports on project status and work. Reports issued to Department Heads of Service, IS Service Managers & Divisional Directors. Also the author of newsletters providing community services with project updates. •Benefits Analysis: collecting and analysing data to track benefits of a new e-referral system •Effective project documentation management; ensuring process, guidance and quality assurance controls are applied to all projects.



NHS

• Hospitals and Health Care
• 700 & Above Employee

• Safeguarding Support

  • Jun 2010 - Aug 2013

  Personal support to the Safeguarding and Looked after Children Teams •Communication: effectively dealing with safeguarding queries from a range of professionals and carers•Negotiation: helping to manage health professional’s workload when feeling pressured.•Analysis: monitoring and creating reports for Safeguarding Training attendance work attendance. Also participated in annual integrated audits to ensure quality and high standards of work•Organising: coordinating and monitoring the completion of regular LAC Review Health Assessments by South Tyneside health professionals in line with local and national targets and deadlines. •Leadership: including the implementation of ‘5S policy’ system and the set-up of South Tyneside Health Professionals with secure emails and supporting and directing a band 2 colleague. •Administrative: minute taking, diary management, database maintenance and coordinating meetings

• Child Health Officer

  • May 2008 - May 2010

  Maintaining a database of children’s health information, ensuring high data quality standards•Analysis: interpreting health reports for accurate input into an electronic database•Communication: liaising with health professionals to advise them of children’s health information•Organisation: designed and transformed the system of storage for health and child protection records. The quality and effectiveness of the system was consequently improved in line with company policy