Experience

THE SPA COLLABORATIVE

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Director of Operations and Implementation

  • Aug 2018 - Present



ESPA International

• United Kingdom
• Wellness and Fitness Services
• 100 - 200 Employee

• Senior Project Manager

  • Sep 2014 - Jul 2018

  Designed, created and implemented a global spa programme for a leading luxury hotel brand and largest provider of spa services Project and programme manager International treatment and product training manager Designed, created and implemented a global spa programme for a leading luxury hotel brand and largest provider of spa services Project and programme manager International treatment and product training manager



Viceroy Hotel Group

• United States
• Hospitality
• 200 - 300 Employee

• Spa Director

  • Nov 2013 - Aug 2014

  Support and train team through introduction of ESPA skincare and treatments Oversea and manage the Spa and spa team Develop and mentor spa employees Drive business and increase revenue and profitability Support and train team through introduction of ESPA skincare and treatments Oversea and manage the Spa and spa team Develop and mentor spa employees Drive business and increase revenue and profitability

• Spa Operations Executive Assistant

  • Jul 2013 - Oct 2013

  Providing business development support to ESPA accounts Pre-opening reception and familiarisation training and set up Performing spa business audits Operational visits Creating financial projections Providing business development support to ESPA accounts Pre-opening reception and familiarisation training and set up Performing spa business audits Operational visits Creating financial projections



The g Hotel & Spa

• Ireland
• Travel Arrangements
• 1 - 100 Employee

• Spa Manager

  • Apr 2012 - Jun 2013

  Full management of ESPA branded spa Financials - Creating spa budget and managing all costs that influence contribution Marketing - Implementing clear marketing strategy to drive residential and external guests Revenues - Maximising all revenue streams Development of team - Mentoring the team and introducing positions to create a harmonic working environment focusing on individual’s strengths Full management of ESPA branded spa Financials - Creating spa budget and managing all costs that influence contribution Marketing - Implementing clear marketing strategy to drive residential and external guests Revenues - Maximising all revenue streams Development of team - Mentoring the team and introducing positions to create a harmonic working environment focusing on individual’s strengths



The Grove Hotel

• United States
• Hospitality
• 1 - 100 Employee

• Spa Treatments Manager

  • Mar 2011 - Apr 2012

  Maintaining hotel and ESPA five star standards throughout the spa; treatments, customer journey, maintenance and cleanliness Developing and coaching head & senior therapists with Personal Development PlansAchieving KPI’s and setting sales targets for the team Creating day spa packages and working with marketing to promote and develop spa Efficiently organise therapist rota to accommodate the treatment demands Maintaining hotel and ESPA five star standards throughout the spa; treatments, customer journey, maintenance and cleanliness Developing and coaching head & senior therapists with Personal Development PlansAchieving KPI’s and setting sales targets for the team Creating day spa packages and working with marketing to promote and develop spa Efficiently organise therapist rota to accommodate the treatment demands



Body Experience & The Sanctuary Spa

• Spa Manager

  • Mar 2009 - Feb 2011

  Full management of Spa Revived the company and guided through a change of owner and rebranding Co-ordination of refurbishment and transition of brands - Body Experience to Sanctuary SpaEstablished relationships with new product brandsRe training of the team and re merchandising of Spa Transitioned to the spa treatments manager within the Covent Garden spa, same responsibilities for a larger Spa with a team of 100 therapists and 42 treatment rooms. Full management of Spa Revived the company and guided through a change of owner and rebranding Co-ordination of refurbishment and transition of brands - Body Experience to Sanctuary SpaEstablished relationships with new product brandsRe training of the team and re merchandising of Spa Transitioned to the spa treatments manager within the Covent Garden spa, same responsibilities for a larger Spa with a team of 100 therapists and 42 treatment rooms.



The Franklin Hotel

• Australia
• Hospitality
• 1 - 100 Employee

• Spa Manager

  • Aug 2007 - Jan 2009

  Recruitment and retaining of spa team Creation of all operational and marketing collateral Standard of Procedures for all areas of spa operation Health & Safety Risk Assessments Managing of team throughout their different placements while Hotel was still in refurbishment Attended eight weeks pre-opening ESPA treatment training Recruitment and retaining of spa team Creation of all operational and marketing collateral Standard of Procedures for all areas of spa operation Health & Safety Risk Assessments Managing of team throughout their different placements while Hotel was still in refurbishment Attended eight weeks pre-opening ESPA treatment training



Body Experience Day Spa

• Head Therapist to Assistant Manager

  • Sep 2005 - Aug 2007

  Growing business with new ideas Mentoring & supervising team, motivating therapists towards targets. Leading by example in treatments, retail and courses. Achieving 30% retail conversion Liaising with product house reps for on going support and training Assisting with budgeting and P&L All in house training and inductions, organising and scheduling product house trainingProduct ordering and stock takesFront of house duty manger shifts, client care & handling complaints, diary management, making reservations using premier spa software, general day-to-day running of the spa



RUSH Hair & Beauty

• United Kingdom
• Retail
• 200 - 300 Employee

• Senior Therapist

  • Aug 2003 - Sep 2005

  Stock and inventory managementTeam TrainingTop performing Therapist in treatment and retail salesCarry out all treatment to the highest of standardsGuest relations Stock and inventory managementTeam TrainingTop performing Therapist in treatment and retail salesCarry out all treatment to the highest of standardsGuest relations



Nizels Golf and Country Club & Panache Salon

• Spa Therapist

  • May 2001 - Aug 2003

  Performing a range of beauty and massage services to the highest of standardsLearning and developing own skills and a therapistPersonal development Performing a range of beauty and massage services to the highest of standardsLearning and developing own skills and a therapistPersonal development