Marketing Coordinator

• Jun 2023 - Present

• Feb 2022 - Jun 2023

- Maintained an extensive knowledge of company products to recommend items aligned with customer needs.- Adhered to established customer satisfaction strategies to support swift issue resolution.- Responded to a high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.- Trained new customer service agents on policies and procedures to support favorable customer experiences.- Monitored customer feedback to identify areas of improvement in customer experience.- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.- Established objectives to offer team members a clear roadmap to help the company achieve overall goals. Show less

• Jul 2020 - Feb 2022

-Ability to come up with innovative and visually appealing designs to attract customers to the store.-Ability to pay attention to the smallest details and ensure that every aspect of the visual presentation is perfect.-Knowledge of color theory, typography, and other design principles that are used in creating visually compelling displays.-Understood the products that are being sold in the store and being able to present them in a way that is visually appealing.-Ability to effectively communicate with other team members, store managers, and customers to ensure that everyone is on the same page and the visual presentation meets the desired goals.-Ability to work on multiple projects at the same time, meet deadlines, and manage time effectively.-Familiarity with digital tools and technologies used in visual merchandising, such as Adobe Creative Suite, SketchUp, or similar software.-Ability to anticipate and understand consumer behavior and make recommendations that can lead to increased sales.-Ability to manage and organize merchandise, fixtures, props, and other materials effectively.-Ability to work in a fast-paced environment and adapt to changing priorities, customer needs, and trends. Show less

Summer Internship

• Aug 2018 - Aug 2018

- Introduced to research methodologies. - Participated in brand strategy and creative presentations. - Learned about achieving client objectives through account management. -Exposed to project management methodologies for accurate schedule development and team resourcing. - Learned about what it takes to develop a positive company culture. - Introduced to research methodologies. - Participated in brand strategy and creative presentations. - Learned about achieving client objectives through account management. -Exposed to project management methodologies for accurate schedule development and team resourcing. - Learned about what it takes to develop a positive company culture.