Emison Chitsa
Data Engineering Consultant at Mindweaver- Claim this Profile
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English Full professional proficiency
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Shona Native or bilingual proficiency
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Ndebele, South Professional working proficiency
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Ndebele, North Professional working proficiency
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Croatian Elementary proficiency
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French Elementary proficiency
Topline Score
Bio
Credentials
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Emison Chitsa
IBMFeb, 2022- Nov, 2024 -
Emison Chitsa
IBM & Agile Training SimplilearnDec, 2021- Nov, 2024 -
Emison Chitsa
IBM & Simplilearn Training ProviderDec, 2021- Nov, 2024 -
Emison Chitsa
IBM & Agile Training SimplilearnDec, 2021- Nov, 2024 -
Emison Chitsa
IBM & Simplilearn Training ProviderDec, 2021- Nov, 2024 -
Emison Chitsa
IBM & Agile Training SimplilearnOct, 2021- Nov, 2024 -
Emison Chitsa
IBM & Agile Training SimplilearnSep, 2021- Nov, 2024 -
Emison Chitsa
IBM & Agile Training SimplilearnSep, 2021- Nov, 2024 -
Emison Chitsa
Chartered Management Institute -
Emison Chitsa
Chartered Management Institute -
Emison Chitsa
IBM & Agile Training Simplilearn
Experience
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Mindweaver
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United Kingdom
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Information Technology & Services
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1 - 100 Employee
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Data Engineering Consultant
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Sep 2021 - Present
Mindweaver exists to bring diversity, inclusion and antiracism to the world of emerging technology; supporting organisations in their aims to become more diverse, inclusive and embed antiracism in the following: diverse digital talent in RPA, Data Science & Engineering, AI/Machine Learning, Blockchain, CRM & Digital, Software Development, Cyber Security, IoT, Cloud & Infrastructure, and DevOps/AWS. Mindweaver exists to bring diversity, inclusion and antiracism to the world of emerging technology; supporting organisations in their aims to become more diverse, inclusive and embed antiracism in the following: diverse digital talent in RPA, Data Science & Engineering, AI/Machine Learning, Blockchain, CRM & Digital, Software Development, Cyber Security, IoT, Cloud & Infrastructure, and DevOps/AWS.
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Information Technology Systems Support Engineer
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Feb 2018 - Sep 2021
- IT ServiceNow/Knowledge of networks and computer hardware architecture and working in Data-Centre examination testing centres environment.• Responsible for setting up of Remote Maintenance Agent checks IT equipment support (exam delivery workstations, temporary cabling) in preparation for the CBT (computer-based testing) session(s). Verifying, at the agreed time before the CBT session, if the CBT platform (the exam software and related IT infrastructure) works correctly; including support for server and workstation computers used for exam delivery, scheduling and running a test exam on all exam delivery terminal equipment, local area network and global communication affiliated links. • Liaising with Pearson VUE (Visual User Equipment) Help Desk, British Council Global Information Services (GIS), local/regional IT staff and other third-party service providers in as far as configurations, troubleshooting, and resolving problems, recording details of technical issues with British Council Service Desk tool (ServiceNow), Microsoft Windows 7, 8.1 and Windows 10; VSS platform; Site Manager; Application Wrapper; Service Direct, including disconnections after use.
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IT Infrastructure Technical Consultant (Intl Contractor)
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Jun 2018 - Aug 2018
Working on behalf of United Nations Logistics at Brindisi, Italy: June 2018 – July 2018. • Quality compliance audit testing, carrying out installation of global Checkpoint Firewalls Security technical procedure(s), configurations & maintenance of client’s Data Telecommunications Network for the United Nations Global Service Centre at its Peacekeeping Mission Logistics Base. • Working knowledge of Intra and Inter-networking concepts as it applies to Data and voice Communications and verifying that all changes performed on the firewall comply with ICT technical procedure and ensuring that the defined set rules are valid and consistent. For example, technical procedure(s) set by rules enforced globally between network zones and are allowed interconnectivity by Internet, Access zone, Application zone, Back-end zone, Directory public, Directory internal, Management, Isolated zone, Secretariat user zone, DFS users and missions and Non-productive environments.• Setting objectives to find solutions end to end for customers and presenting knowledge of networks and understanding how things work and has experience with event set ups and management.• Contributing to the planning and implementation of installation and maintenance work associated with IT Infrastructure Technical Operations and possess excellent verbal and written communication skills with the ability to give feedback about contributions.• Working directly with business stakeholders - can articulate business needs and translate them into technology solutions.• Coordinating and ensures IT infrastructure activities e.g., installation, configuration of hardware/software applications, troubleshooting, maintenance, upgrades and development of standard operating procedures using standardized laid down guidelines, protocols, processes and procedures.
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Onward Media
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Advertising Services
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IT Infrastructure Systems Engineer - Consultancy Advisor
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Jan 2006 - Jan 2018
Provided senior-level technical consultations and supported Infrastructure Field Engineering and System Integration & Testing Departments on all IT hardware/software networking issues. Reviewed, resolved equipment redundancies, network layouts and improved network reliability and flexibility.• Adherence, enforcement and monitoring of IT security policies and assistance ensuring all systems met Business Continuity Planning measures.• Regular meetings with senior management, stakeholders, project teams and team leaders to review status, resolving problems and making recommendations.• Daily contacted and built relationships with multiple functional teams and stakeholders, provided direction, guidance, advice and identified potential risks and mitigation plans. Developed, implemented standard operating procedures and established key processes that ensured reliable and efficient technical services within the entire company.
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Telecommunications Networking Engineer with:
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Jul 2013 - Oct 2013
Responsibilities and outcomes: • Consultancy and service delivery of technical support for the British Telecommunications infrastructure, trouble-shooting, fixing/resolving complex problems and installations of brand new ICT broadband systems to the client/end-users ensuring that fixes are completed in a timely manner and that downtime is minimal. • Management and handling of any customer complaints or outages including escalation where applicable including managing backup and security system upgrades and recommendations and preparing operational reports in accordance with the Organization’s priorities and compliance policies relating to Healthy and Safety.• Responsible for project management, administration and technical support for the British Telecommunications infrastructure functions on strategies, processes and innovative ways of improving customer experience. • Overseeing and managing the office’s IT infrastructure, including management of any Service Level Agreements (SLA) and ensuring best practice by all staff on data protection and IT security.• Provide support for all technical areas of the Company Service Desk and Desktop Infrastructure, ensuring a secure and stable platform for the delivery of services.
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University of Southampton
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United Kingdom
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Higher Education
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700 & Above Employee
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Post-graduation ICT Computer Science: Secondary Instruction/Training
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Sep 2012 - Mar 2013
Responsibilities and outcomes: • Research reports analysis using technology to support sophisticated, hands-on multidisciplinary learning approaches to design and deliver training programmes in information and communications technology (ICT) leading to students interact using social networking and e-assessment.• ICT training and delivery service of education business outcomes as defined by the strategic planning process. Responsibilities and outcomes: • Research reports analysis using technology to support sophisticated, hands-on multidisciplinary learning approaches to design and deliver training programmes in information and communications technology (ICT) leading to students interact using social networking and e-assessment.• ICT training and delivery service of education business outcomes as defined by the strategic planning process.
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Planning Coordinator
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Jun 2011 - Jul 2012
Responsibilities and outcomes: • Consulting and collaborating with internal stakeholders on service delivery standards.• Other resources as appropriate e.g. working with People with Learning Disabilities on their IT Project Special Education Needs primarily on their person-centeredness.• Assessing, Planning and continual development on communication and management matters.• Implementing options and services required to meet individuals with learning needs within the scope of their benefit plan for example implementing best practices.
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University of Northampton
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United Kingdom
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Higher Education
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700 & Above Employee
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Postgraduate Student Representative
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Sep 2010 - Dec 2011
Was representative for the Information Technology Service Management Business School (ITSM). My role at the university as a postgraduate student representative and coordinator included providing feedback for the course from the tutors, providing course group representation and making students voice being heard, providing opportunities and guidance to all the students; including all disciplinary action involved Was representative for the Information Technology Service Management Business School (ITSM). My role at the university as a postgraduate student representative and coordinator included providing feedback for the course from the tutors, providing course group representation and making students voice being heard, providing opportunities and guidance to all the students; including all disciplinary action involved
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University of Northampton
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United Kingdom
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Higher Education
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700 & Above Employee
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STEM Ambassador Voluntary Tutor - (Laboratory in a Lorry)
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Nov 2009 - Jun 2010
Mathematics and Science Teacher, supporting students at colleges and academies - Transforming lives, inspiring change. Certificate of Achievement through the University of Northampton for Community Volunteering with STEM Ambassador, a total of 28 hours of voluntary service. Mathematics and Science Teacher, supporting students at colleges and academies - Transforming lives, inspiring change. Certificate of Achievement through the University of Northampton for Community Volunteering with STEM Ambassador, a total of 28 hours of voluntary service.
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Operations Coordinator
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Mar 2006 - Oct 2009
Responsibilities and outcomes: • Supporting the IT Project for Independent Living and people with learning and profound difficulties.• Developing a person-centred plan to assist the needs of Learning Disabilities.• Monitoring, controlling and managing business operations to meet customer expectations and company goals by liaising between customer and management to ensure smooth operations delivery. Responsibilities and outcomes: • Supporting the IT Project for Independent Living and people with learning and profound difficulties.• Developing a person-centred plan to assist the needs of Learning Disabilities.• Monitoring, controlling and managing business operations to meet customer expectations and company goals by liaising between customer and management to ensure smooth operations delivery.
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Bromley College of Further and Higher Education
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United Kingdom
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Education Administration Programs
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100 - 200 Employee
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Student Representative for UG Systems Engineering Computing Course(s)
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Aug 2007 - Aug 2009
Was representative for the Computer Science Undergraduates Computer Systems Engineering Studies – UK. My role at the university as a student representative and coordinator included providing feedback for the course from the tutors, providing course group representation and making students voice being heard, providing opportunities and guidance to all the students; including all disciplinary action involved. Was representative for the Computer Science Undergraduates Computer Systems Engineering Studies – UK. My role at the university as a student representative and coordinator included providing feedback for the course from the tutors, providing course group representation and making students voice being heard, providing opportunities and guidance to all the students; including all disciplinary action involved.
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aviance UK
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Airlines and Aviation
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1 - 100 Employee
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Customer Service Coordinator Operations
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Aug 2005 - Feb 2006
Responsibilities and outcomes:• Passenger and freight handling operations responsible for instilling customer culture ethic.• Provision of exceptional customer service to passenger and freight customer base and supporting the service team openly and fairly all the times in compliant to duties required by the Head of Service. • Building and maintaining harmonious relationships and manage frustrated customers while maintaining a high level of professionalism. Responsibilities and outcomes:• Passenger and freight handling operations responsible for instilling customer culture ethic.• Provision of exceptional customer service to passenger and freight customer base and supporting the service team openly and fairly all the times in compliant to duties required by the Head of Service. • Building and maintaining harmonious relationships and manage frustrated customers while maintaining a high level of professionalism.
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Surrey County Council
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United Kingdom
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Government Administration
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700 & Above Employee
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Technical Operations Analyst Gateway Project
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Nov 2001 - Jul 2005
Responsibilities and outcomes:• Consultancy and teaching/training/instruction of ICT operational systems to adults with complex learning needs; with demonstrable working experience in a professional ICT customer focussed department.• Configuration, installation & troubleshooting of the organisation’s IT business communication equipment• Maintaining system backups and diligent records that record the critical IT infrastructure. Responsibilities and outcomes:• Consultancy and teaching/training/instruction of ICT operational systems to adults with complex learning needs; with demonstrable working experience in a professional ICT customer focussed department.• Configuration, installation & troubleshooting of the organisation’s IT business communication equipment• Maintaining system backups and diligent records that record the critical IT infrastructure.
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Technical Systems Analyst & Coordinating Advisor
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Feb 2002 - Sep 2002
Responsibilities and outcomes:• Technical liaison between operations teams, engineers and architects, providing critical operational insight to upcoming implementations and strategies, including validation of ongoing solutions supportability.• Maintaining of Information Technology Systems, problem solving and configuration/programming including implementation of communications of policy and standard procedures. • Overseeing and managing the office’s IT infrastructure, including management of any Service Level Agreements (SLA) and ensuring best practice by all staff on data protection and IT security.• Undertake incident/problem investigation and resolution for the entire ICT infrastructure ensuring all incidents are resolved within the agreed timescales either in-house or by responsible third parties.
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Principal Communications Operations Officer (Team Leader)
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May 1996 - Mar 2001
Responsibilities and outcomes: • Maintained and updated Flight Data Management System, configuration of ICAO Aeronautical Radio HF communication systems and technical standards including deployment of the release of new technologies as well as design, install, and perform testing of PC/server operating systems, networks and related utilities and hardware of the Data Centre.• Technical point of contact responsible for providing specialist advice for the Aviation in the Southern Africa Region for the smooth operations of Aeronautical Communications including crew briefing.• Coordinated the regular and systematic routine maintenance of servers, workstations and network infrastructure to maximise their life expectancy, functionality, security and ensuring Health and Safety standards for Radio and Navigation Aids.• Conducted staff meetings, training, planning, consultancy and improvement of operational communication challenges facing Civil Aviation Authority of Zimbabwe’s Aeronautical Flight Information movement (Communication Centre for Air-Traffic Service), performance and service availability and fundamentals of a Safety Management System.• Effectively managed team projects and management issues such as operational administration, staff absence management according to the Company guidelines and policies.
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United Nations
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International Affairs
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700 & Above Employee
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IT Communications Operations Officer – (ICTS Division United Nations): Peacekeeping Mission Europe
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Jun 1994 - Jun 1996
Responsibilities and outcomes: • Provided expert communications operations advice in the peacekeeping mission including identification the need for new systems or response to requests from end users; requirements specification, development and implementation, time and cost estimates, metrics and performance measures. • Assisted the UN International Peacekeeping Mission Office in updating all emergency contact information and provided necessary emergency information to all UN staff during the emergency situations as required, being responsible for the integrity and safe custody of the confidential UN Peacekeeping Mission Personnel information.• Provided specialist Communication Operations Consultancy and logistics service delivery for the United Nations Peacekeeping Civilian stakeholders and Defence Military Contingents in Croatia, Yugoslavia, Bosnia & Herzegovina, Macedonia, Eastern Slovenia and Kosovo peacekeeping mission territories.• Carried out risk security assessment for the communication operations in the contingency including overall operation and maintenance of the Data Centre.• Facilitated ICTS Operations to the UN International Peacekeeping Mission Data Centre serving as coordination port of call for the efficient delivery of Service Level Agreements (SLAs) to the client.
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Senior Aeronautical Comms Operations Supervisor - CAAZ (Team Leader):
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May 1991 - Jun 1994
Responsibilities and outcomes: • Aviation Operational Consultancy including training of junior staff, mentoring, handling and coordinating of Aeronautical Information Management Service, Flight Information Management/Flight plans showing air routes e.g. understanding of TAF, SNOWTAM, METAR/Weather Information Management, NOTAM bulletins, aircraft scheduling and a familiarity with IATA /ICAO airport codes, Taxiway and Apron contaminations or Health Safety, Aeronautical radio navigation service, general airport operations service delivery of International Civil Aviation Organization (ICAO) SARPS & IATA docs, Standards and Recommended Practices.• Responsible for quality driven and customer focused with technical ability in repairing and maintaining the increment of uptime system availability and reduction of downtime of customer service delivery.
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Technical Signals Specialist Operations Systems Supervisor – (Zim Def Forces).
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Aug 1986 - Mar 1991
Responsibilities and outcomes: • Supervised Data Centre and Radio Operations and installed as well trouble-shooting of ICT Security equipment, Signals Operations Consultancy service delivery to the Zimbabwe Defence Forces Corps of Signals (Defence Systems).• Provided National and International Peacekeeping Mission to the military contingents and handling of sensitive data.• Provided induction and training packages for new staff including refresher training and maintaining a Data Centre and Radio Communication Network System Database. • Provided digital communications systems over SITA, VSAT, HF, VHF and UHF radio equipment, Inmarsat, GPS, MLS, VOR, ILS, DME, DGNSS, NDB, Radar and Transponders as used in both military and civilian aviation for safety flight and landing including workstations, laptops, servers, network switches and routers, virtual private networking, storage subsystems, storage networks, firewalls, modems, wireless networking technologies, backup technologies.
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Education
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2010 - 2011
University of Northampton
Master, Information Technology Service Management -
2010 - 2011
University of Northampton
(ILM) Institute of Leadership Management - Certificate in Leadership Development & Management, Leadership Development and Management; Computing Systems Engineering -
2009 - 2010
Science and Technology University of Northampton
BSc (Honours) in Computing - Computer Systems, Computer Systems & Networking Engineering -
2007 - 2009
University of Greenwich
Higher National Diploma (HND), Computer Systems Engineering
Community
