Experience

Hitit

• Türkiye
• Software Development
• 300 - 400 Employee

• Account Services Manager

  • Mar 2017 - Present



Qatar Airways

• Qatar
• Airlines and Aviation
• 700 & Above Employee

• Account Manager

  • Nov 2012 - Mar 2017

  • Visit and effectively manage key accounts, corporate accounts, travel agents, ministries, government houses, embassies and submit weekly sales report • Making every effort in acquiring sales leads which help explore new commercial accounts • Updating accounts about products and services to spread brand awareness • Generating assigned sales targets from the areas that fall in his area responsibility • Researching and reporting competitive info about other airline schedules, fares events and other potential concerns and recommend corrective actions • Participating in all necessary courses arranged within his area of activity Show less



Saudia Airlines

• Istanbul, Turkey

• Sales Executive

  • May 2012 - Oct 2012

  • Handling of Corporate, Leisure and Umrah traffic • Creating strong relationship with customers to continuously identify their changing requirements proactively • Negotiations both for corporate contract and network agreements • Handling of Corporate, Leisure and Umrah traffic • Creating strong relationship with customers to continuously identify their changing requirements proactively • Negotiations both for corporate contract and network agreements



Gulf Air

• Bahrain
• Airlines and Aviation
• 700 & Above Employee

• Sales Executive

  • Feb 2011 - Nov 2011

  • Conducting Agency and Corporate Sales visits• Follow up on MIDT and BSP reports, preparing weekly task report• Active involvement on pricing strategies and defining potential for private agreements with both agencies and corporates

• Sales Coordinator

  • May 2009 - Feb 2011

  • Handling of group request and reservations • Sales visits and sales calls to tour operators • Dealing with monthly sales reports such as BSP and MIDT • Coordinating indoor sales activities with outdoor sales• Administrating communications to media ,public and agent community • Controlling Agency Debit Memo (ADM) through the accounting system and raising debits to the agencies if needed • Also tracking competitor’s fares, assisting to GM for seasonal and promotional pricing• Coordinating hotels reservations and their corporate rates Show less

• Reservation and Ticketing Agent

  • May 2006 - May 2009

  • Handling walk-in customers and telephone calls• Using reservation function, making necessary arrangements for customer bookings and modifications/ reissue/refund, consequently establishing customer relations by providing premier customer satisfaction, developing a good rapport with the customers and responding promptly to customer problems• Handling agency calls and requests such as waivers, seat confirmation etc., developing and maintaining a good relationship• Providing a variety of additional services comprising of wheel chair requests, special dietary meals, unaccompanied minors and stopover hotels, visa arrangements Show less