Experience

Hotel Radon Plaza

• Travel Arrangements
• 1 - 100 Employee

• Front Office Manager

  • Jun 2013 - Present

  First international 5 Star Hotel in Sarajevo, where the position as Front Office Manager is performed, with background in supervising and managing all aspects of the front office; performing daily monitoring of rooms inventory, rate and plan availability; ensuring adequate staffing levels for all departments, front desk, communication department, and night audit; developing and implementing training and development plans; managing department forecasts and budgets for both line expenses and payroll. Participates in property initiatives. Ensure that guest data and management reporting is processed efficiently and accurately while maintaining proper security standards. Ensure that all accounting transaction and cash handling procedures are in compliance. Conduct regular monthly meetings with members of the Front Office and Communication Team to address current initiatives, projects and long term goals. Recruit, hire, train and retain associates for all supervised departments. Show less


Hotel Bristol Sarajevo
• Bosnia and Herzegovina
• Hospitality
• Front office agent

  • Jun 2012 - Jun 2013

Hotel Herc Sarajevo
• Front office agent

  • May 2011 - Apr 2012