Customer Success Specialist

• Jul 2022 - Present

Peer Coach: Instructional Design, Training Facilitation, Career Development & Mentorship

• Aug 2018 - Jul 2022

• Design and facilitate engaging solutions based on adult learning principles, including trainings (ILT & VILT), eLearning courses, supplemental resources, and an LMS-based Playbook of high leverage strategies and video tutorials • Develop robust best-practice expertise to conduct 500+ performance evaluations with minimal supervision, and consult with cross-department teams to prioritize learning needs in alignment with organizational goals • Establish and maintain trusting, responsive relationships with 150+ clients, coach individuals and teams on customized professional goals, and simultaneously manage 100+ growth plans each year, including ongoing feedback, reflective coaching sessions, data collection and analysis • Prepare and execute yearly program, coach and course reviews to 500+ professionals, including in-depth analysis of data to determine effectiveness potential adjustments Show less

Teacher: Curriculum Development, Training Facilitation, Coaching & Mentorship

• Aug 2004 - Jun 2018

• Created and delivered customized content based on clear learning objectives to learners with a variety of unique needs, with data collected to determine individual and program success • Collaborated to orchestrate 20+ instructor-led trainings, including presentations, strategy modeling, interactive practice sessions, assessments, learning reflections, supplemental print resources and one-on-one coaching • Interviewed, onboarded, and mentored 10+ new staff, including policy reviews, technology tutorials, strategic planning sessions, and explanation of site culture • Planned, coordinated and executed 6+ yearly fundraisers, including project timeline, vendor communication, marketing promotions, finance management, event itineraries, and prize distribution Show less