Programme Manager

• Jan 2022 - Present

Senior Service Improvement Manager

• Aug 2019 - Jan 2022

Senior Improvement Manager, leading a range of change and improvement projects and programmes across the Clinical Services Division. Working with clinical and managerial teams, identifying opportunities for improvement, developing change capability, leading and facilitating delivery of projects and programmes to improve efficiency, effectiveness and clinical / patient outcomes. • Developed and implemented use of Statistical Process Control (SPC) approaches with radiology data to reduce patient waiting times. Worked with the analytics team to specify and design a new reporting approach, integrating streams of SPC analyses. Through a mix of 1 to 1s and group training sessions, successfully built capability of clinicians and managers to interpret and use SPC data to derive useful insight, leading to an enhanced ability to identify potential demand peaks and more effective management through outsourcing and increased clinic capacity management.• Successfully managed transition of 36 previously dispersed staff to a new centralised diagnostic booking centre. Led all elements of the management of change process, from developing a case for change through to staff engagement and communications, formal HR consultation processes, trades union liaison, and implementation into the new live service. • Led a project to address under-use of a new Same Day Emergency Care (SDEC) unit. Undertook process, staffing and performance benchmarking reviews across 4 neighbouring Trust SDEC units, identifying a range of service change improvement options. Using groups of relevant staff, initiated and led a series of PDSA improvement pilots (e.g. nurse led streaming and enhanced phone referral management processes) to test, enhance and enable implementation of best practice improvements - leading to a significant increase in referrals to the SDEC unit of over 10% after only 2 PDSA pilot rounds.

Highly Specialised Women's Health Physiotherapist

• Jun 2017 - Jul 2019

Highly specialised physiotherapist, assessing and treating patients with women’s health and pregnancy related problems, managing caseload and referrals / discharges, and treating though exercise programmes and structured education. • Took over the service after a long period of vacancy, re-establishing the service from ground up – including creation of a new service specification, referral processes, forms and templates, through to development of promotional material, referral guidelines and processes and appointment booking. Successfully reduced average patient waiting times from 6 to 4 weeks through application of stratified appointment durations based on need whilst achieving patient satisfaction scores of over 95% for likely / very likely to recommend.• Provided specialist advice across the wider physio and clinical teams, running joint clinics with consultants and as part of a multi-disciplinary team, contributed to decisions on best treatment options for patients with complex problems.

Senior Physiotherapist

• Jun 2014 - May 2017

Specialist physiotherapist, assessing and treating patients with musculoskeletal problems, managing caseload and referrals, teaching exercises classes of up to 12 participants, treating though exercise programmes and education and managing discharges. • Undertook a quality and best practice / evidence review, applying it to the existing service to identify and implement improvements in terms of enhanced patient information, optimal class sizes, and adoption of best practice exercises – achieving 100% positive patient satisfaction alongside increased treatment capacity.• Provided supervision, development and training of junior staff, including successfully managing performance / capability problems and deputising for the team leader in her absence.

Physiotherapist

• Sep 2010 - Jun 2014

Physiotherapist, assessing and treating a varied caseload of patients in a wide range of clinical settings. Physiotherapist, assessing and treating a varied caseload of patients in a wide range of clinical settings.