Experience

Acro Commerce

• Canada
• Software Development
• 1 - 100 Employee

• Project Manager

  • Jun 2022 - Present

  Kelowna, British Columbia, Canada



Britten-Norman

• United Kingdom
• Aviation & Aerospace
• 1 - 100 Employee

• Customer Support- North America

  • Sep 2020 - Jun 2022

  Canada Key Responsibilities • Managing sales and support to 30 operations in the North American region • Managing rapport and relationships with operators, suppliers and regulators • Business development and market research • Interdepartmental liaising, including with marketing and operations

• Marketing Coordinator

  • Oct 2018 - Aug 2020

  London, United Kingdom Britten-Norman is the manufacturer of the world's most successful and enduring twin-engine aircraft, the Islander. My role as Marketing Coordinator is to create and drive a multifaceted marketing strategy that supports the company's goals. The role is a combination of analytical and creative thinking with a strong focus on rapport building and understanding of our varied operator base. Key Responsibilities • Developing and delivering multi-channel marketing strategy •… Show more Britten-Norman is the manufacturer of the world's most successful and enduring twin-engine aircraft, the Islander. My role as Marketing Coordinator is to create and drive a multifaceted marketing strategy that supports the company's goals. The role is a combination of analytical and creative thinking with a strong focus on rapport building and understanding of our varied operator base. Key Responsibilities • Developing and delivering multi-channel marketing strategy • Customer and market research • Development of advertising strategy and campaigns • New business development and research • Coordination and creation of marketing and sales collateral • Improving customer experience Key Achievements • New company website • New company brochure and sales support collateral • Comprehensive customer and market research presentation • New customer portal and online ordering system



Saleslogic

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Marketing Manager/ Office Manager

  • Dec 2016 - Apr 2018

  Hammersmith- London Key Responsibilities • Social media marketing • Email marketing • New business development and research • Negotiating contracts with suppliers • Creating content for blogs/website/SEO optimised content • Office management Key Achievements • Rebranding • Website redesign • Implementation of marketing strategy • Implementation of email marketing strategy • Implementation of GDPR process and procedure



Hurley Palmer Flatt

• United Kingdom
• Construction
• 1 - 100 Employee

• Team Secretary

  • Feb 2014 - Oct 2016

  London West End Despite being a departure from Product Management, my role as Team Secretary still has taught me a lot. Daily, my organisation, and people skills are used. Here I deal with HR, finances, customer service, diary management, document formatting and all round support to our near 50 strong team. Key Responsibilities • Formatting and coordination of technical reports using Word and InDesign- requires advanced Word skills • Diary management, coordination of interviews • Processing… Show more Despite being a departure from Product Management, my role as Team Secretary still has taught me a lot. Daily, my organisation, and people skills are used. Here I deal with HR, finances, customer service, diary management, document formatting and all round support to our near 50 strong team. Key Responsibilities • Formatting and coordination of technical reports using Word and InDesign- requires advanced Word skills • Diary management, coordination of interviews • Processing of invoices and timesheets • Updated and managing spreadsheets • Coordination and presentation of inductions and induction material • Creation and implementation of new procedures to make things easier for all Some of my key achievements • Awarded Annual Staff Award for Excellence • Completed intermediate level InDesign training Show less



Livestock Improvement Corporation (LIC)

• New Zealand
• Farming
• 700 & Above Employee

• Assistant Product Manager - MINDA and MINDA Mobile

  • Sep 2011 - Oct 2013

  Hamilton, New Zealand My role as Assistant Product Manager has been varied as it has been fun. Within my role, I've supported LICs main software products, conduct training for internal staff and customers. Implemented procedures, creating learning resources and been involved in the launch of five new products. Skills in marketing ,training, customer service , and knowledge of New Zealand farmers is used daily. Key Responsibilities • Supported LIC’s main software products • Lead trainer for internal… Show more My role as Assistant Product Manager has been varied as it has been fun. Within my role, I've supported LICs main software products, conduct training for internal staff and customers. Implemented procedures, creating learning resources and been involved in the launch of five new products. Skills in marketing ,training, customer service , and knowledge of New Zealand farmers is used daily. Key Responsibilities • Supported LIC’s main software products • Lead trainer for internal staff on MINDA products • Go-to for all things product related, be it escalated technical/customer support, or voice of customer/business in product development • Implemented new procedures across departments for order, support and distribution of products • Assisted in coordinating and collating customer surveys • Created new learning resources- including E-learning modules • Involved in the launch of five new products from conception stage to marketing campaign Some of my key achievements • Supported the successful launch of five new products- new online platform and apps • Implemented new internal procedures to ensure great customer experience • Created new training programme for MINDA Mobile • Trained over 100 new staff members • Managed and maintained Infarmation, an online resource, subscriptions doubled Show less



Livestock Improvement Corporation (LIC)

• New Zealand
• Farming
• 700 & Above Employee

• Customer Service Representative

  • Mar 2007 - 2011

  Hamilton, New Zealand I have had multiple stints as an LIC Customer Service Representative. 2007-fixed term contract 2008-2010 Permanent contract 2010-2011-Causal contract As a CSR, you are the voice of LIC, supporting its products and helping farmers problem solve , and better their records. During my time as a CSR I was awarded the Team Spirit Award, as well as received multiple nominations in an Extra Mile campaign. During my causal contract, I spent some time work with LIC's Key Account team… Show more I have had multiple stints as an LIC Customer Service Representative. 2007-fixed term contract 2008-2010 Permanent contract 2010-2011-Causal contract As a CSR, you are the voice of LIC, supporting its products and helping farmers problem solve , and better their records. During my time as a CSR I was awarded the Team Spirit Award, as well as received multiple nominations in an Extra Mile campaign. During my causal contract, I spent some time work with LIC's Key Account team, even getting out on farm to retag animals. This was a wonderful opportunity to set up new processes for some of the major customers Key Responsibilities • Provided a high level of support and first call resolution • Held a broad range of product knowledge • Problem solving • Educating customers on products • Promotion of products that would best fit each customer’s needs Achievements • Received several nominations in an Extra Mile campaign, by demonstration an excellent and consistent level of customer service • Received the Team Spirit award following nominations from my peers • Received nominations for the same award the following year • Requested to assist in the editing and quality control of training material • Buddy/Mentor to new staff • Offered a new role working directly with LIC’s Key Accounts Show less



Grand Journey by Wilson Tours

• Tour Coordinator/Manager

  • 2010 - 2010

  Hamilton, New Zealand Sharing the world with others- what an amazing thing to get to do. My time spent with Grand Journey,was incredible- I lead two tours, one through South America and another through Europe. I also worked closes in the marketing/ administration of tours and updating the website.The role involved anticipating the needs of individuals and the group and ensuring , that they got to experience the most of every place we visited. Key Responsibilities • Taking the stress out of traveling by… Show more Sharing the world with others- what an amazing thing to get to do. My time spent with Grand Journey,was incredible- I lead two tours, one through South America and another through Europe. I also worked closes in the marketing/ administration of tours and updating the website.The role involved anticipating the needs of individuals and the group and ensuring , that they got to experience the most of every place we visited. Key Responsibilities • Taking the stress out of traveling by anticipating needs and being organised • Assisted with the creation of marketing materials, travel packs- itineraries, tips etc. • Maintaining company website and customer database • Customer support and sales Achievements • Successfully led two tours through South America and Europe Show less