Experience

California Department of Social Services

• United States
• Government Administration
• 700 & Above Employee

• Program Manager

  • Mar 2023 - Present

  Guaranteed Income and Domestic Violence Initiatives

• Associate Government Program Analyst

  • Jan 2019 - Mar 2023

  The California Work Opportunity and Responsibility to Kids (CalWORKs) program provides cash assistance, employment services and supportive services to needy families as they work their way toward self-sufficiency. As a CalWORKs Engagement Bureau AGPA, duties include independent provision of complex policy instruction, program technical assistance, and program oversight of the CalWORKs Welfare-to-Work (WTW) program to assigned county welfare departments. Presently the subject matter expert (SME) for Expanded Subsidized Employment (ESE), Family Stabilization, and Family Reunification. Currently co-facilitator of the Reunification Subgroup for the joint CalWORKs/Child Welfare Services Workgroup (i.e., Linkages 2.0) which includes CDSS, Counties, CWDA and CFPIC. Certified as a designated accessibility representative (DAR) for the Engagement Bureau so as to ensure public, internal, or any other work product developed within the bureau comply with AB 434 accessibility standards. This task required participation in a department-wide ongoing effort to remediate all public facing programmatic documents and information. With my leadership, this effort for the Engagement Bureau was completed in-full and on-time. Conduct periodic analysis of various senate and assembly bills as assigned during the legislative season. Previous SME for the WIOA, mental health/substance abuse (MH/SA), as well as domestic abuse (DA). Created the CalWORKs Welfare-To-Work Domestic Abuse Resources Guide to share resources with counties and DA victims during the Covid-19 pandemic and beyond. Show less

• Staff Services Analyst

  • Jan 2018 - Jan 2019

  The California Work Opportunity and Responsibility to Kids (CalWORKs) program provides cash assistance and supportive services to needy families as they work their way toward self-sufficiency. Engagement Bureau SSA duties include provision of policy instruction, program technical assistance, and program oversight of the CalWORKs program to county welfare departments.



VSP Vision Care

• United States
• Insurance
• 700 & Above Employee

• Accounts Receivable Specialist, Third Party Administration

  • Oct 2017 - Jan 2018

  advisor within the Third-Party Administration (TPA) division’s customer and billing operations as a temporary employee during open enrollment season. Ensure accounts reconciliation at a level consistent with financial controls, guarantee first call resolution, and deliver world class service. Act as a primary point of contact for routine and complex telephone or written inquiries from internal and external customers and business partners regarding TPA billing and collections. Solve billing disputes and payment issues through analysis and review of information and provide alternate solutions. Collaborate with business partners to address moderate to complex customer issues and recommend adjustments, write-offs and refunds on accounts while ensuring suitable documentation. Identify and document sources of variance, and work with business partners, customers and brokers to determine resolutions. Prepare timely and accurate billing and reconciliation reports as required. Knowledgeable in MS Office Suite and Adobe products, and use of Passport, SAP, and SalesForce software. Show less



The Permanente Medical Group, Inc.

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Intern

  • Sep 2016 - Dec 2016



TECHNIKON INC

• United States

• Offfice Manager

  • Jan 2005 - Jan 2012



Tramco

• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Senior Accounts Specialist

  • Dec 2003 - Oct 2004



Rex Moore Electrical & Systems Contractors & Engineers

• Construction
• 100 - 200 Employee

• Accounts Payable Specialist

  • Jan 2002 - Dec 2003



TMG Copier Rentals

• Harbor City, CA

• Administrative Assistant Bookkeeper

  • Jun 1998 - Aug 2001