Associate Consultant

• Sep 2022 - Present

Configuration Specialist

• Jan 2022 - Jul 2022

-Worked cross-departmentally and participated in client workshops to understand configuration needs and demo changes, then configured new orgs for the law firms who used our legal case management software -Experience with advanced Salesforce administrative tasks including user management, security setup, app management, advanced formulas, flows, APIs, and integrations -Mastered several document generation and management platforms including Docrio, DocuSign, and Adobe Sign -Worked within the Jira and Zendesk ticketing systems to navigate and track my project progression from start to finish Show less

Criteria Coordinator

• Sep 2021 - Jan 2022

-Designed and built effective form logic flows-Worked closely alongside the marketing, client services, and product teams to improve customer and user experience-Coordinated firm criteria assignments and delivered new criteria trainings to other departments

Client Services Coordinator

• Mar 2021 - Sep 2021

-Generated and managed electronic documentation.-Performed QA testing for case delivery processes.-Curated audiovisual content targeting workflow improvement.

Legal Intake Specialist

• Jan 2019 - Mar 2021

-Built and maintained strong B2C relationships.-Ensured clarity and understanding of legal documents.-Self-educated on issues relevant to client and company interests of putting people over profits in the fight against corporate negligence.-Together with an incredible team, I maintained a positive outlook and worked to motivate fellow intake specialists to help those in need of assistance.

System Administrator

• Oct 2014 - Jan 2019

-Managed the office database, mail, payroll distribution, and the physical setting of the front office -Created, organized, and maintained patient status sheets -Effectively directed and oversaw staff, designing schedules and roles to meet the needs of the department and its employees -Developed and fostered positive relationships with clients and outside contacts to help achieve program objectives -Managed the office database, mail, payroll distribution, and the physical setting of the front office -Created, organized, and maintained patient status sheets -Effectively directed and oversaw staff, designing schedules and roles to meet the needs of the department and its employees -Developed and fostered positive relationships with clients and outside contacts to help achieve program objectives

Associate Consultant

• Oct 2013 - Oct 2014

-Established and nurtured open communication airways to lead to better team functioning -Provided guidance regarding advertising product development and product placement -Established and cultivated positive relationships with clientele and worked to maintain environment of trust and transparency -Established and nurtured open communication airways to lead to better team functioning -Provided guidance regarding advertising product development and product placement -Established and cultivated positive relationships with clientele and worked to maintain environment of trust and transparency

Editor and Co-Producer

• Jan 2012 - Oct 2013

Demonstrated ability to work in a high-pressure environment by consistently meeting both personal and group deadlines; created and revised scripts for student-run television news program; regularly researched crafted and delivered weekly news content Demonstrated ability to work in a high-pressure environment by consistently meeting both personal and group deadlines; created and revised scripts for student-run television news program; regularly researched crafted and delivered weekly news content

Youth Services

• Sep 2011 - Oct 2013

-Maintained paper filing system and updated patron computer databases -Acted as key holder and managed inventory -Assisted in the development and coordination of youth programs -Maintained paper filing system and updated patron computer databases -Acted as key holder and managed inventory -Assisted in the development and coordination of youth programs