Experience

LSS Life Safety Services®

• United States
• Facilities Services
• 1 - 100 Employee

• Project Manager/Customer Service Manager

  • Apr 2013 - Present



Harris Teeter

• Assistant Customer Service Manager

  • May 2009 - Mar 2013

  -Supervised and trained up to 60 associates -Created weekly schedule for 1100 man hours to remain under labor/sales budget -Oversaw Online Shopping program fulfilling up to 80 orders per week -Prepared and analyzed accounting reports to minimize loss and maintain financial standards -Responsible for weekly Loss/Prevention audits -Tracked daily sales and labor statistics maximizing profit -Facilitated hiring process and maintained employee files -Ensured superior customer service by solving problems quickly and efficiently Show less



Qdoba Mexican Grill

• Regional Marketing Specialist

  • Mar 2007 - May 2009

  -Controlled $50,000 marketing budget for 7 locations -Planned special events and created advertisements/flyers for store openings -Spearheaded and managed community fundraising program -Oversaw athletic sponsorships at UK and EKU -Implemented store-specific marketing plans to increase revenue -Attended national MindMeld marketing conference -Maintained database for mailing and promotional purposes -Distributed weekly sales report to all pertinent personnel -Controlled $50,000 marketing budget for 7 locations -Planned special events and created advertisements/flyers for store openings -Spearheaded and managed community fundraising program -Oversaw athletic sponsorships at UK and EKU -Implemented store-specific marketing plans to increase revenue -Attended national MindMeld marketing conference -Maintained database for mailing and promotional purposes -Distributed weekly sales report to all pertinent personnel



Sprint

• Louisville, KY

• Sales Associate

  • Oct 2006 - Mar 2007

  -Sold wireless phones, devices and plans -Translated for Spanish-speaking customers -Balanced cash drawers -Lead team to meet weekly and monthly sales goals -Sold wireless phones, devices and plans -Translated for Spanish-speaking customers -Balanced cash drawers -Lead team to meet weekly and monthly sales goals



Qdoba Mexican Grill

• Louisville and Lexington, KY

• Assistant Manager

  • Apr 2005 - Oct 2006

  -Managed and trained 25 team members -Maintained and controlled food and supply inventory -Contributed to local store marketing efforts -Created weekly employee schedule to cover 400 hours -Processed daily bank deposits -Solved daily operational problems as well as handled customer problems and complaints -Translated and communicated for Spanish-speaking employees and customers -Promoted from Second Assistant to First Assistant Manager within three months -Managed and trained 25 team members -Maintained and controlled food and supply inventory -Contributed to local store marketing efforts -Created weekly employee schedule to cover 400 hours -Processed daily bank deposits -Solved daily operational problems as well as handled customer problems and complaints -Translated and communicated for Spanish-speaking employees and customers -Promoted from Second Assistant to First Assistant Manager within three months