Emily Kretzmann MBA, CVT
Field Applications Training Supervisor at Sound®- Claim this Profile
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Topline Score
Bio
Bambi Fox
Emily is very focused and has a wonderful eye for detail. She's very adaptable to the different situations that arise in a mobile equine practice. She's very calm in tense situations and helps the clients understand the medical issues facing their horses. Excellent work ethic.
Bambi Fox
Emily is very focused and has a wonderful eye for detail. She's very adaptable to the different situations that arise in a mobile equine practice. She's very calm in tense situations and helps the clients understand the medical issues facing their horses. Excellent work ethic.
Bambi Fox
Emily is very focused and has a wonderful eye for detail. She's very adaptable to the different situations that arise in a mobile equine practice. She's very calm in tense situations and helps the clients understand the medical issues facing their horses. Excellent work ethic.
Bambi Fox
Emily is very focused and has a wonderful eye for detail. She's very adaptable to the different situations that arise in a mobile equine practice. She's very calm in tense situations and helps the clients understand the medical issues facing their horses. Excellent work ethic.
Credentials
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Veterinary Technician
Kentucky Board of National ExaminersApr, 2013- Sep, 2024
Experience
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Sound®
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United States
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Medical Equipment Manufacturing
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100 - 200 Employee
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Field Applications Training Supervisor
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Sep 2021 - Present
• Responsible for managing the training team which include:o Managing the training scheduleo Manage the training process• Update and maintain DR training materials including web-based trainings• Work with escalated customer satisfaction cases related to training and installation• Work with Tech Support on escalated issues • Work with Development team on best customer uses and practices• Coordinate remote training on all DR software for clinics• Coordinate phone and online applications support as part of the ongoing training process (pre and post training) and as backup assistance to the Technical support department • Provide software update training for Field Applications, third-party installers, new team members, and tech support• Instruct on basic system functionality and installation procedures at training events• Monitor installation completion through communication with installers and management of FIDs• Contribute to Knowledge Base articles regarding installation, training, process procedure, responsibilities, etc. Show less
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Clinical Application Specialist I
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Jan 2018 - Sep 2021
• Responsible for customer relations upon sale completion and coordination of digital x-ray and ultrasound installation• Coordinate and handle all digital x-ray installations including applications training online/phone interactive and onsite• Effectively communicate training expectations to clients• Work cohesively with team members to coordinate trainings as well as communicate with clients about the installation and training process• Applications training for customers for all products and services offered by Sound Technologies which include:o Digital x-ray for both small and large animalo Ultrasoundo Laser therapy equipment• Perform training that meets the needs of various types of clinics, including but not limited to:o General Practice Clinics, Equine Clinics, Specialty Clinics, Critical and Urgent Care Clinics, 24-Hour Emergency Clinics, and Feline Specific Clinics.• Train and coach the clinic on the best utilization and workflow practices of the equipment• Perform training on Sound’s newer server/x-ray viewer as well as the cloud-based storage system which includes, emailing options, radiology consultation serves, and x-ray viewing.• Offer phone and online applications support as backup assistance to the Customer Support department• Manage expenses for reimbursement and clerical reporting of tasks• Work with clinics on connecting server, modality worklists, and practice management software to equipment being installed and trained on. • Physical install of digital x-ray systems and computer and clinic location• Maintaining and managing our online scheduling system• Attending AAEP conferences to help support the sales team and assist with questions from current and potential customers• Developing training videos as well as training documents for Sound’s X-Ray Viewing software as well as all three digital radiography systems that Sound currently sells Show less
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Warrenville Grove Animal Hospital
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United States
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Research Services
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Certified Veterinary Technician
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Nov 2017 - Feb 2018
• Practiced proper nursing protocols for patients • Properly monitored patients before, during, and after surgical procedures • Performed physical examinations and patient assessments • Surgical preparation and assisting • Performed laboratory work and filling prescriptions from the pharmacy • Cared and gave medicine to hospitalized patients • Helped manage and maintain medical equipment • Advised clients on surgical estimates • Interacted with clients and advised them about procedures, diagnosis, treatments, and follow up Show less
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Large Animal Anesthesia Technician II
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Nov 2015 - Oct 2017
• Administered anesthesia and monitored large animal patients during surgeries and procedures • Assisted faculty, residents, interns, and students with animal care • Taught and advised students in proper anesthetic protocols for a variety of animals • Provided and taught physical restraint techniques for the safe handling of various species • Interfaced with equipment reps and managed all outside ordering for the large animal anesthesia department • “Acting Department Supervisor” on days when my supervisor was away, and responsible for: o Scheduling technicians for procedures and surgeries o Coordinating activities with other services in the hospital o Interfacing with surgeons and other doctors involved with procedures • Recruiting and counseling responsibilities, including: o Assisting with Texas A&M’s VMTH Career Fair, recruiting potential new hires o Speaking at the Vet Tech Institute of Houston about the career opportunities at A&M • Provided emergency anesthesia on-call during afterhours • Maintained, operated, and monitored all anesthesia equipment • Verified that charges were captured and correctly entered in the hospital information system • Ensured that all controlled substances used in the anesthesia service were properly documented and accounted for • Worked with faculty and staff of different departments (as well as interdepartmental) in organizing day to day surgeries and procedures Show less
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VCA Arboretum View Animal Hospital
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United States
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Research Services
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1 - 100 Employee
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ER Licensed Veterinary Technologist
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Jul 2015 - Oct 2015
• Practiced proper nursing and intensive care protocols for patients in the ER/ICU • Properly monitored patients before, during, and after surgical procedures • Performed physical examinations and patient assessments • Surgical preparation and assisting • Performed laboratory work and filling prescriptions from the pharmacy • Monitored patient recovery from the surgery, internal medicine, and neurology departments • Worked with and advised with other departments, such as surgery, internal medicine, and neurology, as to proper post-operation care and regiment • Cared and gave medicine to hospitalized patients • Worked in crisis situations with critical patients • Helped manage and maintain medical equipment Show less
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Murray State University
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United States
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Higher Education
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700 & Above Employee
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Graduate Assistant
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Aug 2013 - May 2015
• Assisted students with class selection • Assisted with advising students for future class selection in the Pre-Veterinary Medicine and Animal Health Technology program • Lectured unsupervised in a wide variety of classes including: o Small Animal Diseases o Animal Anatomy and Physiology o Veterinary Nursing o Applications in Animal Health Technology • Instructed and supervised students in various laboratory exercises, including: o Knowledge of pharmaceutical drugs commonly used in Veterinary Medicine, including dosage and administration o Proper nursing, surgical, and anesthetic protocols of different species Show less
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Licensed Veterinary Technician
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May 2013 - Aug 2014
o Maintained and managed inventory records and ordered medical supplies o Billed clients while protecting confidentiality o Aided in proper radiograph, ultrasound, surgery, and nursing techniques of equine patients o Monitored patients under anesthesia o Maintained and managed inventory records and ordered medical supplies o Billed clients while protecting confidentiality o Aided in proper radiograph, ultrasound, surgery, and nursing techniques of equine patients o Monitored patients under anesthesia
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Education
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2013 - 2015
Murray State University
Master of Business Administration (M.B.A.), Business Administration and Management, General -
2009 - 2013
Murray State University
Bachelor of Applied Science (B.A.Sc.), Animal Health Technology
Community
