Operational Excellence Specialist

• Jun 2023 - Present

Operations Manager

• Dec 2022 - Jun 2023

Lead Business Analyst

• Apr 2021 - Dec 2022

Head of Sales Administration and Marketing

• Jan 2019 - Apr 2021

Contracts and Marketing Manager

• Dec 2015 - Dec 2018

• Marketing campaign creation including digital and events • Managing contracts, ensuring on time renewal. • Managing sales order process • Preparing tender responses • Customer relations • Systems/Application admin: Sage 50 SolarWinds Sharepoint MailChimp/SurveyMonkey O365 Avaya SSO Mitel Connect • Marketing campaign creation including digital and events • Managing contracts, ensuring on time renewal. • Managing sales order process • Preparing tender responses • Customer relations • Systems/Application admin: Sage 50 SolarWinds Sharepoint MailChimp/SurveyMonkey O365 Avaya SSO Mitel Connect

Contracts Coordinator

• Jan 2015 - Sep 2015

Management of Renewal Process: Ensuring contracts are renewed on a timely basis.Ensuring PO’s are obtained from customers where applicable.Ensuring invoices are issued on a timely basis.Arranging PO’s to be issued to suppliers for back off costs when required.Ensuring Unity Standard Contract has been issued, returned and signed.Ensuring the relevant Sales Reps have been made aware of their renewals on a timely basis and following up to ensure renewed in timely manner.Management of Contract Data: Ensuring additions, cancellations and amendments are processed to contract data base on a timely basis.Ensuring GP is updated and reflects all changes.Ensuring Solar Winds is kept up to date and reflects all changes.Management of supplementary information relating to contracts in a separate database.Ensuring CRM agrees and is reconciled with Great Plains with regard to additions and uplifts on contracts.Reporting: Issuing weekly reports on moves and changes to contract database.Issuing weekly reports on contracts that are overdue for renewal.Issuing Sales Reps with list of renewals in advance of renewal period.Contract Profitability:Assisting operations with contracts due for renewal in advance of renewal period and proposed value.Liaising with Operations, to review in conjunction with call volumes to determine if price is adequate.If price to change, refer to Sales Rep to negotiate with customer.This role is to co-ordinate between the relevant departments with overall responsibility to ensure renewal is timely.Where applicable, add additional components to the support contract to uplift the value of the contract.Ensure the customer is aware of all the support options that Unity can provide.Systems:Main in-house GP system (Contract Data Base)Sales Management System (Microsoft Dynamics CRM)Operations helpdesk system (Solar Winds) Show less

Sales Support Executive

• May 2013 - Jan 2015

• Telemarketing including creation of campaigns• Administrative Assistant to the Sales Manager• Processing orders using GP and SolarWinds• Preparing Quotes and SOPs.• Creation of pipeline for Sales Team including appointment setting • Existing customer relations• Tender response creation• New CRM design and implementation project• Contract Resourcing administration• Partner Deal Registration• Continuation of previous duties listed below.

Marketing Intern

• Mar 2013 - May 2013

• Creating internal and external newsletters using Newsweaver• Working closely with the Sales Manager to rebrand corporate documents• Event organisation • Social media strategy administration and set up • Telemarketing, creation of call scripts and lead follow up• Data processing using Microsoft Dynamics CRM• Time management• General office duties

Restaurant Supervisor

• Feb 2012 - Oct 2012

• Overseeing functions • Answering telephones, responding to function queries. • Use and programming of Ordermate till system • Designing new menu format • Staff management • A la carte service • Training new employees • Barista • Stock Control • Overseeing functions • Answering telephones, responding to function queries. • Use and programming of Ordermate till system • Designing new menu format • Staff management • A la carte service • Training new employees • Barista • Stock Control

Farm Hand

• Aug 2011 - Nov 2011

• Animal husbandry • Tractor operation • Mustering • Housekeeping • Cooking • Animal husbandry • Tractor operation • Mustering • Housekeeping • Cooking

Food and Beverage Attendant

• Jun 2011 - Aug 2011

• Team leader for major events • Silver service waiting • Team leader for major events • Silver service waiting

Receptionist/Housekeeper/Restaurant/Bar Staff

• Mar 2011 - May 2011

• Sole charge when duty manager unavailable • Responsible for the motel/hotel, bookings, check-ins and payments. • Stock rotation and ordering • Training new employees to use the till system, customer service procedures, barrel changing, and waiting service • Cleaning hotel/motel rooms, bathrooms and common areas. • Sole charge when duty manager unavailable • Responsible for the motel/hotel, bookings, check-ins and payments. • Stock rotation and ordering • Training new employees to use the till system, customer service procedures, barrel changing, and waiting service • Cleaning hotel/motel rooms, bathrooms and common areas.

Senior Teacher

• Feb 2009 - Dec 2010

• Assisting the Director of Studies with administration and management. • Conducting a variety of classes from starter to advanced levels, from children to mature students including IELTs, CAE and Business. • Creating new materials and syllabus. • Assisting the Director of Studies with administration and management. • Conducting a variety of classes from starter to advanced levels, from children to mature students including IELTs, CAE and Business. • Creating new materials and syllabus.

Team Leader

• Sep 2008 - Feb 2009

• Keeping 3 bars/dining area organised during busy period eg correct change and stock available, customer queries, staff management • Training new employees • Cashing up • Serving customers food and drink and basic barista skills • Silver service at functions • Stock rotation, barrel/ post mix changing. • Keeping 3 bars/dining area organised during busy period eg correct change and stock available, customer queries, staff management • Training new employees • Cashing up • Serving customers food and drink and basic barista skills • Silver service at functions • Stock rotation, barrel/ post mix changing.

Bar/Cafe Allrounder

• Sep 2007 - Sep 2008

• Designing and distributing promotional materials • Co-coordinating staff rota • Locking up the bar including cashing up • Designing and distributing promotional materials • Co-coordinating staff rota • Locking up the bar including cashing up

Assistant Education Officer

• Sep 2006 - Sep 2007

• Corresponding with teachers and team leaders to coordinate appropriate timetables • Preparing and leading school groups through full days of activities both educational and recreational • Kitchen duties and some animal husbandry • Assisting with adult groups, open days and holiday activities. • Corresponding with teachers and team leaders to coordinate appropriate timetables • Preparing and leading school groups through full days of activities both educational and recreational • Kitchen duties and some animal husbandry • Assisting with adult groups, open days and holiday activities.

Licensed Club Assistant

• Jul 2003 - Aug 2007

See previous entry See previous entry