Experience

Liberty Doors and Windows

• United States
• Wholesale Building Materials
• 1 - 100 Employee

• Purchasing Administrative Assistant

  • Dec 2022 - Present



Hoste

• United States
• Hospitality
• 1 - 100 Employee

• Homeowner Onboarding Manager/Listing Distribution Manager

  • 2019 - 2022

  Book appointments with contractors and owners to successfully onboard new homes and homeowners while converting their properties into short-term rentals. Head a team of maintenance and collaborate with contractors and cleaning companies to resolve reported issues at homes and achieve project objectives. Thoroughly review reports of action items needed and costs accrued. Coordinate with the business development team to guide them on questions of potential leads (owners) pertaining to the existing processes, as well as educate the homeowners on the onboarding process. Received a series of progressively responsible positions from guest communication to lead QA inspector, property care manager, and finally to onboarding manager based on an unwavering commitment to the goals of the company. Upheld Short-term Rental Safety Certification requirements and assessed the cleaners’ progress/task execution and ongoing maintenance through the implementation and management of an effective quality assurance program. Contributed extensively to increasing existing inventory by 100 new homes by designing a 2-week onboarding process and securing ~12 new homes per month in 2021-2022. Self-learned the operation and management of Monday.com including driving automation and filling checks to enhance workflow/record tracking and significantly save additional time. Establish departmental cohesiveness, conserve additional time, and increase efficiency by devising SOPs, and guiding teams on appropriate actions for recurring/new situations. Possess the ability to provide operational assistance across all areas due to a track record of working in every area. Manage needs of property owners, guests, cleaning crews, and home maintenance technicians pertaining to approximately 200 local vacation rental homes with a monthly average of 90% capacity and 30-50 daily check-ins and outs.



I Love Kickboxing

• United States
• Health, Wellness & Fitness

• Assistant Manager

  • 2018 - 2019

  Oversaw daily operations of the fitness center including opening and closing the gym, developing SOPs, enforcing safety and sanitation standards for equipment, managing inventory, purchasing supplies, and completing sales. Updated comprehensive member data in the RainMaker system, compiled legal contracts, recruited employees, and planned staff orientation sessions to ensure conformance with company goals. Strategically recovered lost accounts by identifying the root cause of clients discontinuing their memberships, presenting appropriate solutions, and addressing the need for further staff training. Realized fitness goals for over 30 members by introducing a 6-week challenge focused on integrating best practices and promoting intense focus and increased class retention. Aided in coordinating accessible and engaging HIIT cardio kickboxing classes for active members by building a competent team of 4-5 instructors, improving kickboxing techniques, and recommending safe bodyweight exercises to 400 members. Conducted up to 25-30 phone calls to address client queries and utilized standardized scripts and in-person sales pitches to conduct reach and follow-up with interested clients. Facilitated client interactions and managed marketing initiatives to build awareness about the business and attract new members to the group courses and monthly membership.



Colorado State University Global

• United States
• Higher Education
• 200 - 300 Employee

• Enrollment Counselor II

  • 2016 - 2018

  Conducted nearly 100 calls a day to provide information about educational programs and application requirements to prospective students. Supported applicants through their application and enrollment journey in gathering documents and transcripts, composing cover letters, and applying for financial aid. Maintained records of each student and tracked self-progress using Salesforce. Identified financial aid resources/pathways for students with the admissions office and financial aid assistance. Guided the team on self-achievement of attaining monthly KPIs of up to 20 applications by curating phone scripts, and email templates, and disseminating informational documents to them. Ensured readiness of the enrolling students for online classes by working closely with the student retention department and coaching students on effective organization and time management techniques. Extensively researched and coordinated potential routes for students requiring extra courses via multiple online schools that offered credit at an affordable rate and recommended them to the students. Attained a position in the top 5 enrollment counselors for maintaining the highest student retention rate from 2016 to 2017 and received recognition for adapting to improve student relationships and conducting strategic & creative outreach.



Academic Partnerships

• United States
• E-Learning Providers
• 500 - 600 Employee

• Student Retention Coordinator

  • 2013 - 2016

  Served as the main point of contact to provide details regarding each program's career outcomes and admission requirements. Presented individual academic advising services via in-person meetings, webinars, phone, and email to freshman, transfer, international, and graduate applicants while assisting students in defining goals and promoting the completion of degrees on time. Evaluated degree plans to assist academic advisors in determining alternative credits to transfer in for equivalency. Achieved Academic Partnership’s Outrageous Customer Service of the Month Award for delivering excellence in 2014. Fostered a high level of student engagement to encourage degree completion, as well as ensured student satisfaction by promptly resolving escalated issues in coordination with the administration using CRM systems.



The Art Institutes

• United States
• Higher Education
• 700 & Above Employee

• Assistant Director of Admissions

  • 2012 - 2013

  In this leadership role, I promoted and sold the program to potential students by accurately explaining admission requirements and providing an overview of the program and conducted interviews and determine appropriateness of candidates for admission based upon career goal compatibility. Additionally, I ensured students’ successful enrollment through consistent, follow-up meetings conducted at least a monthly basis. I also collected required documents for student application and log information and updated records in various databases and participated in recruitment and enrollment activities, including open houses and orientation programs Finally, I supported personnel and departments with data collection, problem solving, and student applications. Accomplishments: • Successfully led student orientations using well-honed presentation skills. • Achieved 2012 fall semester application goals as a team.



Hulcher Services

• Transportation/Trucking/Railroad
• 200 - 300 Employee

• Field Support Specialist

  • 2011 - 2012

  As a Field Support Specialist, I ensured the operational efficiency by dispatching nationwide railroad support services, handling emergencies, and serving as communication hub for internal personnel. I also determined size and location of job, nearest available equipment, and logistical requirements for quickest response and contacted equipment operators to obtain or distribute information and directions regarding services or emergencies. In addition, I monitored services and emergencies by collecting progress reports to resolve customer and internal personnel concerns, while maintaining records of equipment operators performance to prepare and distribute situation status, accident, and injury reports. Accomplishment: • Successfully performed under a high-pressure, high-all volume environment with a small dispatch team by applying highly efficient multi-task skills.



University of North Texas

• United States
• Higher Education
• 700 & Above Employee

• Money Management Peer Mentor

  • 2010 - 2011

  In this role, I coached a diverse population of students on general money management issues and solutions for financial organization. Led educational workshop creation, presentation, and execution and researched and developed informational articles related to issues college students face. I also assisted in developing train-the-trainer program for workshops and test taking skills. Accomplishments: • Helped develop the UNT Programming of the Year 2010-11 Financial Literacy Week • Received the 2010-11 Outstanding Student Employee of the Year Award Program



Lake Kiowa Lodge

• Lake Kiowa, Texas

• Waitress, Banquet Coordinator, Bartender

  • 2009 - 2010



Arlington Hilton

• Arlington, Texas

• Front Desk Coordinator, Waitress

  • 2008 - 2009



Tarrant County College

• United States
• Higher Education
• 700 & Above Employee

• Physical Education Coordinator and Lifeguard

  • 2008 - 2009



24 Hour Fitness

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Personal Trainer

  • 2007 - 2007



Grace Presbyterian Village

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Water Aerobics Instructor

  • 2007 - 2007

  Special Populations Special Populations



LA Fitness

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Water Aerobics Instructor

  • 2006 - 2007



Lancaster Recreation Center

• Lancaster, Texas

• Lifeguard, Water Aerobics Instructor

  • 2002 - 2007

  Seasonal Employee Seasonal Employee