Experience

Border Crossing UX

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Executive Assistant

  • Apr 2022 - Present



abrdn

• United Kingdom
• Financial Services
• 700 & Above Employee

• Personal Assistant to Global Chief Operating Officer, Investments

  • Jan 2017 - Apr 2022

  Provide proactive and efficient administration and business support to the Global Chief Operating Officer - Investments as well as administrative support for their wider teams.Manage and maintain COO and various mailboxes, responding on behalf and delegating or actioning tasks.Co-ordinate the COO’s diary, organise meetings and ensure the COO has all relevant information required for meetings.Arrange all logistics for domestic and international travel including flights, accommodation, visas and agendas for COO and team.Organise all logistics for monthly committees including collating and distributing papers on BoardBooks.Process expenses and maintain records for regulatory audits.Create, update and maintain department records ensuring documents are kept up to date for regulatory audits.Prepare presentations.Organise team events. Processing of invoices.Assist with interview arrangements, new start set up and inductions.Collaborate with the wider secretarial family to implement best practices.



Emirates

• United Arab Emirates
• Airlines and Aviation
• 700 & Above Employee

• Personal Assistant

  • May 2015 - Jul 2016

  Responsible for supporting two Emirates Executives (the Senior Vice President - Commercial Operations, Europe & Russian Federation and the Vice President - Commercial Products) with the day-to-day coordination and management of their offices.Diary management including organisation and administration of all meetings for the Executives ensuring both were well prepared for all meetings.Processed and completed Duty Travel arrangements for Executives including hotels, transport and agendas.Completed the Executives expenses. Reconciled and approved Country Managers expenses on behalf of Executives.Supported Commercial Team in arranging regional meetings in Dubai.Actioned special requests on behalf of the Executives including excess baggage, upgrades and ad hoc requests.Formatted, proof read and typed up notes and communications.Ensured all incoming mail was sorted and distributed. Prioritised and actioned urgent matters immediately.Ensured e-workflow for department was clear. Maintained attendance system for department.Set up new starters and managed inductions.



Brand Collective

• Australia
• Retail Apparel and Fashion
• 200 - 300 Employee

• Office Manager (6 Month Contract)

  • Nov 2014 - Apr 2015

  Brand Collective is a start up company in Dubai importing New Zealand made health and beauty products. I was responsible for supporting the Managing Director in successfully establishing the business.Diary management including organisation and administration of all meetings.Ensured the Managing Director had all information for customer and distributor meetings.Set up new office space and liaised with property management company.Communicated with the Dubai Municipality to obtain official approvals.Updated and monitored all social media platforms.Created and arranged all marketing artwork using the Adobe Creative Suite.Established operational guidelines and maintained clear and accurate procedures for reference purposes.Monitored and recorded all expenses using Quickbooks accountancy software. Reconciled sales and payments.



Bank of New Zealand

• New Zealand
• Banking
• 700 & Above Employee

• Personal Assistant

  • Jun 2013 - Oct 2014

  In this role at one of New Zealand’s leading banks I was responsible for supporting two Senior Leaders (National Manager - Operations and National Manager - Sales and Performance) within Retail Banking. I undertook specialised projects on behalf of Senior Management and was part of working groups and new initiatives.Managed and maintained diaries including national travel arrangements for both Senior Leaders.Assisted in preparing presentations, quarterly reports, covering letters and correspondence.Planned and implemented Sales and Performance Visual Management for the Regional Retail Network.Responsible for specialist projects involving process reviews and business performance.Prepared board packs and confidential documentation for committee and departmental meetings.Handled corporate transactions and expenses for the Senior Leaders and their direct reports.Dealt with highly confidential documents and correspondence discreetly. Confidently created memos from meeting notes and dictation. Provided administrative and secretarial support to the wider teams.Completed a wide variety of general administrative tasks including; invoicing, filling, photocopying, inventory management and SAP administration.

• Customer Service Administrator

  • Dec 2010 - May 2013

  Customer facing and administrative role in the largest Bank of New Zealand branch focusing on customer support and while also assisted Branch Managers and Banking Advisors with administrative tasks.Reconciled and balanced daily store reports.Processed requests for international customers via email and telephone.Serviced customer banking enquiries and performed over the counter banking transactions.Supported Mangers on Audit Reporting and Quarterly Assessments.Managed Banking Advisors calendar with customer appointments.Improved store processes to create efficiency.Updated team with communications and marketing from head office.Managed and directed staff through challenging customer situations and escalating customer complaints.



Apollo Marketing

• United States
• Advertising Services
• 1 - 100 Employee

• Junior Designer

  • Jan 2008 - Mar 2010

  Designer for a below the line Marketing agency dealing with clients such a Coca-Cola, Wrigley’s and Lion Breweries. I managed work flow and traffic of incoming work, dealt directly with clients requests and produced below the line marketing collateral.Development and creation of concept visuals, artwork and press ready files for both existingclients and pitch work using the Adobe Creative Suite (Photoshop, InDesign and Illustrator) Working alongside the marketing teams, demonstrating strong communication skillsand contributionSupporting the Senior Designer with work flow and traffic managementAttended and lead brainstorms, briefings and creative sessions with staff and clientsAwareness and adherence to brand guidelines, maintaining brand integrity by ensuring corporate identity standards were metLiaising with clients and suppliers on a regular basis providing key support and serviceManaging and prioritising my own work efficiently