Experience

ai security

• United Kingdom
• Security and Investigations
• 1 - 100 Employee

• Marketing Manager

  • Nov 2020 - Present



STA International

• Financial Services
• 1 - 100 Employee

• Collections Agent

  • Oct 2017 - Nov 2020



Vanquis Bank

• United Kingdom
• Banking
• 700 & Above Employee

• Collections Agent

  • Aug 2015 - Nov 2020

  Communicating with customers with the view to receiving payment, and responding to customer's needs, including supporting those who are in financial difficulty by offering solutions. Duties:  I have experience using several bespoke management systems such as ‘CRM’ and ‘Equinti Pancredit’ to complete administrative tasks.  From using my strong negotiating skills, I provide support via telephone for customers who have not paid their outstanding debt and give a tailored service based on their circumstances.  I have strong analytical skills and a keen eye for detail. I gather information on customers’ situations and providing appropriate support according to their needs. I am able to be flexible, I have been cross-trained to collect and serve customers for another Vanquis product during their busy periods.  I demonstrate excellent listening skills, I mark agents’ calls and give constructive feedback to them. I have strong Microsoft Excel skills, I document my personal development on a spreadsheet to help me prioritise my workload.  I regularly get involved in business meetings to gain further knowledge, and highlight business needs.  I have gained coaching skills and have upskilled colleagues that have a high level of time off the phone, and teach them how to manage their time more effectively. Show less



Tesco

• United Kingdom
• Retail
• 700 & Above Employee

• Team Leader

  • Jul 2013 - Aug 2015

  Leading by example, working systematically to ensure all duties are completed efficiently, whilst always putting the customer first. Duties:  Communicating effectively with all areas of the business, including sourcing external contractors to carry out work within store, and liaising with the area management team.  Carrying out daily checks and administrative tasks to ensure that the store trades legally and safely.  Working systematically through a list of tasks to complete throughout the day, and prioritising these tasks effectively.  Gaining knowledge of Tesco’s bespoke stock management systems.  Ensuring sickness is covered, and if unable to cover, then prioritising tasks to increase productivity.  Ensuring I lead by example, maintaining customer focus and ensuring other members of staff are doing the same.  Delegating appropriately to staff and inspiring them to get these completed quickly and efficiently.  Fire warden responsibilities. Show less