Business Analyst

• Sep 2020 - Present

Aftermarket Consultant

• Jan 2017 - Oct 2020

Product Support Analyst

• Dec 2010 - Oct 2016

• Build and update metrics and dashboards using Microsoft Excel (PowerQuery, PivotTable, Macro building); analyze Product Support team's ability to effectively ship parts around the world, in addition to reporting metrics to senior management regularly • Invest heavily in the integration efforts between Caterpillar, Inc. and Bucyrus International, understanding both the old and new processes, regularly conveying the changes to coworkers, and documenting processes for both, effectively… Show more • Build and update metrics and dashboards using Microsoft Excel (PowerQuery, PivotTable, Macro building); analyze Product Support team's ability to effectively ship parts around the world, in addition to reporting metrics to senior management regularly • Invest heavily in the integration efforts between Caterpillar, Inc. and Bucyrus International, understanding both the old and new processes, regularly conveying the changes to coworkers, and documenting processes for both, effectively managing the changing processes, creating a smoother transition for many work groups • Subject matter expert on SAP reporting functions; troubleshoot systemic errors by working alongside peers to manage the logistics of their business while streamlining necessary processes • Facilitate the use of better systems and processes to more cohesively understand business functions, in particular making our use of Microsoft Excel more efficient and less redundant • Continually updating and improving Excel reporting functions to facilitate better understanding of the current issues facing team, as well as providing insight into objectives for growth and suggestions for ways to improve Show less • Build and update metrics and dashboards using Microsoft Excel (PowerQuery, PivotTable, Macro building); analyze Product Support team's ability to effectively ship parts around the world, in addition to reporting metrics to senior management regularly • Invest heavily in the integration efforts between Caterpillar, Inc. and Bucyrus International, understanding both the old and new processes, regularly conveying the changes to coworkers, and documenting processes for both, effectively… Show more • Build and update metrics and dashboards using Microsoft Excel (PowerQuery, PivotTable, Macro building); analyze Product Support team's ability to effectively ship parts around the world, in addition to reporting metrics to senior management regularly • Invest heavily in the integration efforts between Caterpillar, Inc. and Bucyrus International, understanding both the old and new processes, regularly conveying the changes to coworkers, and documenting processes for both, effectively managing the changing processes, creating a smoother transition for many work groups • Subject matter expert on SAP reporting functions; troubleshoot systemic errors by working alongside peers to manage the logistics of their business while streamlining necessary processes • Facilitate the use of better systems and processes to more cohesively understand business functions, in particular making our use of Microsoft Excel more efficient and less redundant • Continually updating and improving Excel reporting functions to facilitate better understanding of the current issues facing team, as well as providing insight into objectives for growth and suggestions for ways to improve Show less

Assistant Manager

• Sep 2009 - Dec 2010

• Marketed specialized services and products to varied customer bases through phone calls, mail offerings, and local fundraisers, resulting in a 7% increase in store profit within seven months • Developed and coached a team of four to a higher standard of product knowledge through on-the-job and computer-based training, leading to increased customer satisfaction and increased capture of Preferred Customers • Marketed specialized services and products to varied customer bases through phone calls, mail offerings, and local fundraisers, resulting in a 7% increase in store profit within seven months • Developed and coached a team of four to a higher standard of product knowledge through on-the-job and computer-based training, leading to increased customer satisfaction and increased capture of Preferred Customers

Intern

• May 2008 - Jul 2008

• Managed and organized diverse projects from reorganizations to data compilations to comply with regulatory obligations, allowing Wisconsin Complex office to pass internal audits • Managed and organized diverse projects from reorganizations to data compilations to comply with regulatory obligations, allowing Wisconsin Complex office to pass internal audits

Intern

• May 2007 - Aug 2007

• Marketed language tours to people from every continent, including working with search engine rankings, Dreamweaver, relationships with organizations, and targeting University students • Marketed language tours to people from every continent, including working with search engine rankings, Dreamweaver, relationships with organizations, and targeting University students