Experience

OPTiMO Information Technology

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Quality Assurance Analyst

  • Jul 2018 - Present

  Analyze requirements, write test plans, test cases and test reports, create test data and execute test cases using established software life cycle procedures. Analyze requirements, write test plans, test cases and test reports, create test data and execute test cases using established software life cycle procedures.



Concurrent - MDAS

• Account Manager/Data Analyst

  • Mar 2009 - Feb 2012

  Managed four customer accounts, including on-site and remote response to customer issues, providing application training and verifying data accuracy, designing and implementing custom projects, identifying and documenting product enhancement opportunities, performing quality analysis on software in all stages of the software life cycle and working with Quality Assurance team to identify application defects. Facilitated communication between customers, project management and technical staff and provided project updates.



Concurrent - Everstream

• Quality Assurance Analyst

  • Jul 2008 - Mar 2009

  Gathered and analyzed requirements, wrote test plans, test cases, and test reports, created test data and executed test cases, following a fast-paced development cycle. Met with engineers and business analysts to ensure requirements were met. Identified system successes and failures and reported failures to engineering team with appropriate supporting documentation. Managed software documentation in both MS Word and in various testing applications.

• Business Analyst

  • Oct 2006 - Jul 2008

  Responded to customer issues, including providing application training and verifying data accuracy, designing and implementing custom projects, identifying and documenting product enhancement opportunities, performing quality analysis on software in various stages of development and working with existing Quality Assurance team to identify application defects.



Progressive Insurance

• United States
• Insurance
• 700 & Above Employee

• Quality Assurance Analyst

  • Feb 2006 - Oct 2006

  Analyzed requests for application enhancements and fixes, identified relevant functional areas for testing, reviewed design documents, authored test approaches and test cases, reviewed test plans and test cases, coordinated with target system teams, and performed application testing. Analyzed requests for application enhancements and fixes, identified relevant functional areas for testing, reviewed design documents, authored test approaches and test cases, reviewed test plans and test cases, coordinated with target system teams, and performed application testing.



McDonald Bradley, Inc

• Configuration Manager

  • Jul 2004 - May 2005

  Served as system administrator for CM/Version Control software and Software Trouble Reporting (STR) application. Managed user IDs, helped resolve user issues, and maintained version control. Developed peer review and process flows. Wrote users and administration guides and trained team members on version control and ticket tracking applications. Developed and implemented processes for problem reporting and resolution and processes for team training and team standards. Served as member of SEPG (Software Engineering Process Group). Peer reviewed all of the team’s process documents.

• Test Engineer

  • Jul 2004 - Apr 2005

  Reviewed requirements and design documents, wrote test plans and test cases, reviewed test plans and cases, and performed application testing.



Friends & Company

• 1 - 100 Employee

• Temporary Employee

  • Feb 2004 - May 2004

  Entered and managed research data for large data collection project with eBrain Market Research. Entered and managed research data for large data collection project with eBrain Market Research.



Research Analytics, LLC

• Independent Consultant

  • Jun 2003 - Dec 2003

  Researched and verified job resumes for financial analysts and attorneys. Conducted confidential background research on celebrities and high profile CEOs and CFOs. Performed due diligence research of executives for company takeovers. Researched and verified job resumes for financial analysts and attorneys. Conducted confidential background research on celebrities and high profile CEOs and CFOs. Performed due diligence research of executives for company takeovers.



EDS

• Customer Support Specialist

  • Sep 2000 - May 2003

  Defense Blood Standard System (DBSS) Provided second and third tier technical/functional support to military base hospitals and field hospitals worldwide. Resolved site issues via remote access to servers and workstations. Installed software applications on servers and workstations. Researched new diseases, to include writing system upgrade proposals. Assisted customers in User Acceptance and Beta Test process. Followed standard operating procedures in compliance with SEI/CMM Level 3 and FDA regulations for Established Quality Blood Banking procedures.Received ADP II clearance for access to “Sensitive but Unclassified” information.

• Quality Assurance Analyst

  • Aug 1999 - Sep 2000

  Defense Blood Standard System (DBSS) Developed test case scenarios for new system requirements. Performed automated and manual regression testing using Mercury WinRunner and TestDirector. Created service requests for the correction of identified system errors. Assisted customer in developing site validation scenarios for DBSS releases. Applied quality audit recommendations to test cases and procedures to ensure compliance with FDA blood banking regulations.