Customer Support Coordinator

• Nov 2021 - Present

UX Researcher

• Sep 2022 - Nov 2022

Research brief provided by Vinnies WA to explore challenges faced by their Retail Store Managers and Volunteers, analyse the impacts of these challenges, and recommend solutions. Activities & deliverables included quantitative user surveys, qualitative user interviews, research reporting, user personas, empathy maps, journey maps, and recommendations supported by the research analysis. Research brief provided by Vinnies WA to explore challenges faced by their Retail Store Managers and Volunteers, analyse the impacts of these challenges, and recommend solutions. Activities & deliverables included quantitative user surveys, qualitative user interviews, research reporting, user personas, empathy maps, journey maps, and recommendations supported by the research analysis.

UX Designer

• Jul 2022 - Aug 2022

Design brief provided by Lyka to increase customer engagement through digital channels, primarily focusing on turning first-time buyers into loyal customers. Deliverables included research reporting, user personas and journey maps, recommendations supported by wireframes, prototypes, and usability testing. Design brief provided by Lyka to increase customer engagement through digital channels, primarily focusing on turning first-time buyers into loyal customers. Deliverables included research reporting, user personas and journey maps, recommendations supported by wireframes, prototypes, and usability testing.

Weight Restriction Coordinator

• Jul 2018 - Jun 2019

12 month secondment role coordinating & rolling-out new safety compliance processes for Bunnings stores with restricted weight loading. 12 month secondment role coordinating & rolling-out new safety compliance processes for Bunnings stores with restricted weight loading.