Experience

Project Wingman

• United Kingdom
• Airlines and Aviation
• 1 - 100 Employee

• National Operations Manager

  • Jul 2022 - Present

  My tasks include but are not limited to: - Completely rewriting and bringing up to date all of the operational documentation, especially pertaining to risk assessments and health and safety, to ensure best practice - Facilitating the updating and defining of operating procedures for each of the main teams, especially the operations and crewing teams, making sure roles are defined and understood - Carrying out dynamic risk assessments of potential sites for the mobile lounge - Updating and supplying documentation required by the trusts for each visit, site-specific infection control measures, risk assessments and any special procedures - Restructuring, and completely rewriting the very comprehensive Volunteers’ Manual into a coherent, user-friendly guide, in line with other volunteer resources, making it easier to read and improving accessibility. Since its implementation, feedback and data have confirmed that this new document has facilitated further volunteer participation and engagement - Analysing data from all aspects of the charity, including visitor numbers, engagement and feedback from both service users and volunteers, and composing and publishing reports of the findings to share with other teams, Trusts and service users, and the charity’s Board of Directors Show less



European Cargo

• United Kingdom
• Airlines and Aviation
• 1 - 100 Employee

• Cabin Manager

  • Jun 2021 - Aug 2022

  In answer to demand during the pandemic, European Cargo was set up to import lateral flow tests from China. As Cabin Manager, it was my responsibility to manage onboard in-flight safety, specialising in fire safety. I held regular safety briefings with all the Cabin Crew, conducted their operational competency checks before boarding, and allocated areas of responsibility. I would crosscheck and oversee that all cargo onboard was compliant with IATA regulations, including packing and loading safety, security, and dangerous goods requirements. I was responsible for inspecting the suitability, security, and location of emergency equipment within the aircraft cabin and holds. My ability to remain calm and flexible in a dynamic situation, as well as my excellent communication skills and ability to pass on safety critical information in a timely manner ensured the health, safety, and welfare of all those on board. Show less



Post Office Ltd

• United Kingdom
• Retail
• 700 & Above Employee

• Post Office Clerk

  • Sep 2020 - Nov 2021

  I worked as part of a small team to deliver a variety of services to the public. I was responsible for large quantities of cash and valuable stock in addition to the store’s security as a key holder. I trained and mentored new employees and undertook managerial duties where required. I worked as part of a small team to deliver a variety of services to the public. I was responsible for large quantities of cash and valuable stock in addition to the store’s security as a key holder. I trained and mentored new employees and undertook managerial duties where required.



TUI

• Germany
• Travel Arrangements
• 700 & Above Employee

• Cabin Crew

  • May 2019 - Mar 2020

  I was responsible for the safety, security, and comfort of the passengers on board my flights, working with a large team both on the ground and in the air to ensure a great passenger experience, excellent service and, above all, a safe and efficient operation. I was responsible for the safety, security, and comfort of the passengers on board my flights, working with a large team both on the ground and in the air to ensure a great passenger experience, excellent service and, above all, a safe and efficient operation.



Holiday Inn

• United Kingdom
• Hospitality
• 700 & Above Employee

• Receptionist & Duty Manager

  • Sep 2017 - Apr 2019

  During this role I welcomed guests into the hotel and checked customers both in and out efficiently. I took responsibility for reviewing customer’s profiles and assigning rooms that best fit their requirements. I would prepare invoices and take both cash and card payment. This job required regular administration work which expanded to managing enquiries both in person and over the phone. During the hours was required to operate as the Duty Manager I was responsible for the smooth running of the hotel which consisted of overseeing the reception, the kitchen, the restaurant and spa. I would also manage staff breaks and resolve any customer issues as they arise. Show less