Experience

Silversands

• Spain
• Retail
• 1 - 100 Employee

• Sales Support Administrator

  • Jan 2020 - Present



The Estée Lauder Companies Inc.

• United States
• Personal Care Product Manufacturing
• 700 & Above Employee

• Account Manager

  • Jan 2019 - Dec 2019



Microsoft

• United States
• Software Development
• 200 - 300 Employee

• Licensing Operations Specialist

  • Jun 2017 - Dec 2018

  Supported the Microsoft sales process by creating and supporting the processing of software licensing contracts for Academic customers.Followed correct procedures and processes to create pricing proposals and contract documents whilst maintaining quality assurance. Maintained high levels of accuracy with the ability to work well under pressure with increased workloads.Answered technical licensing queries via telephone and email and resolved operational issues to satisfy customers and Microsoft alike.Efficiently communicated regularly with the Regional Operations Centre along with Microsoft colleagues and Partners via telephone and email.Offered operational support for the SPLA (Service Providers Licensing Agreement) programme by creating contract documents and supporting the processing of such contracts.

• Account Manager

  • Jun 2015 - Jun 2017

  Responsible for growing the account business by:Year 1: +48% (£110,000)Year 2: +13% (£30,000)Improved account ranking from #10 to #3 in terms of revenue.Identified opportunities, analysed my business in terms of retail results and enabled targets to be met.I led, motivated and supported a team.

• Beauty Advisor

  • Nov 2012 - Jun 2015