Experience

Track Hospitality Software — A TravelNet Solution

• United States
• Software Development
• 1 - 100 Employee

• Product Manager

  • Feb 2022 - Present

  Everyday I help to innovate solutions for hospitality professionals. Living the dream! Everyday I help to innovate solutions for hospitality professionals. Living the dream!



TravelNet Solutions

• United States
• Hospitality
• 100 - 200 Employee

• Consulting Manager

  • Dec 2020 - Mar 2022

• TRACK Software - Sr. Implementation Consultant

  • Oct 2018 - Dec 2020



Hotel 340

• United States
• Hospitality
• 1 - 100 Employee

• General Manager

  • Feb 2018 - Oct 2018



Stout's Island Lodge

• Birchwood, WI

• Assistant General Manager

  • May 2013 - Feb 2018

  Oversee resort operations: restaurant (back and front of house), housekeeping, office Basic daily accounting; accounts payable, accounts receivable, and record keeping Complete financial analysis and reports for ownership Plan and execute marketing and advertising strategy including PPC and social media campaigns Payroll, hiring, on-boarding, training, labor law compliance, worker’s compensation, etc Ordering and inventory of beverage/bar, gift shop, and housekeeping Create… Show more Oversee resort operations: restaurant (back and front of house), housekeeping, office Basic daily accounting; accounts payable, accounts receivable, and record keeping Complete financial analysis and reports for ownership Plan and execute marketing and advertising strategy including PPC and social media campaigns Payroll, hiring, on-boarding, training, labor law compliance, worker’s compensation, etc Ordering and inventory of beverage/bar, gift shop, and housekeeping Create and implement new procedures and policies to maintain excellence with increasing volume Basic tech support for critical technologies Resolve unexpected guest issues expediently and efficiently Skills Used: Accounting, Human Resources, Marketing, Team building, Management, Problem Solving Accomplished an increase of 30% in average occupancy and $100 increase in ADR in less than five years. Show less Oversee resort operations: restaurant (back and front of house), housekeeping, office Basic daily accounting; accounts payable, accounts receivable, and record keeping Complete financial analysis and reports for ownership Plan and execute marketing and advertising strategy including PPC and social media campaigns Payroll, hiring, on-boarding, training, labor law compliance, worker’s compensation, etc Ordering and inventory of beverage/bar, gift shop, and housekeeping Create… Show more Oversee resort operations: restaurant (back and front of house), housekeeping, office Basic daily accounting; accounts payable, accounts receivable, and record keeping Complete financial analysis and reports for ownership Plan and execute marketing and advertising strategy including PPC and social media campaigns Payroll, hiring, on-boarding, training, labor law compliance, worker’s compensation, etc Ordering and inventory of beverage/bar, gift shop, and housekeeping Create and implement new procedures and policies to maintain excellence with increasing volume Basic tech support for critical technologies Resolve unexpected guest issues expediently and efficiently Skills Used: Accounting, Human Resources, Marketing, Team building, Management, Problem Solving Accomplished an increase of 30% in average occupancy and $100 increase in ADR in less than five years. Show less



BEST WESTERN PLUS INNTOWNER AND THE

• Madison, Wisconsin Area

• Business Manager

  • Apr 2011 - May 2013

  Effectively managed human resources and accounting functions of the hotel Maintained accurate accounting records including daily financial reporting and managing accounts receivable Implemented and maintained routine performance management process Assured compliance with employment and labor laws Effectively and efficiently processed payroll through ADP Adequately staffed all hourly positions and updated job descriptions Continuously aided managers in enforcing and developing… Show more Effectively managed human resources and accounting functions of the hotel Maintained accurate accounting records including daily financial reporting and managing accounts receivable Implemented and maintained routine performance management process Assured compliance with employment and labor laws Effectively and efficiently processed payroll through ADP Adequately staffed all hourly positions and updated job descriptions Continuously aided managers in enforcing and developing company policies Clearly communicated information to 60+ employees via bi-weekly newsletter and developed quarterly meeting itineraries Manager on duty 3-4 days per week, resolved unexpected guest issues expediently and efficiently Assisted with BEST WESTERN ICARE training programs, updating hotel directories, and projects via Microsoft Office Show less Effectively managed human resources and accounting functions of the hotel Maintained accurate accounting records including daily financial reporting and managing accounts receivable Implemented and maintained routine performance management process Assured compliance with employment and labor laws Effectively and efficiently processed payroll through ADP Adequately staffed all hourly positions and updated job descriptions Continuously aided managers in enforcing and developing… Show more Effectively managed human resources and accounting functions of the hotel Maintained accurate accounting records including daily financial reporting and managing accounts receivable Implemented and maintained routine performance management process Assured compliance with employment and labor laws Effectively and efficiently processed payroll through ADP Adequately staffed all hourly positions and updated job descriptions Continuously aided managers in enforcing and developing company policies Clearly communicated information to 60+ employees via bi-weekly newsletter and developed quarterly meeting itineraries Manager on duty 3-4 days per week, resolved unexpected guest issues expediently and efficiently Assisted with BEST WESTERN ICARE training programs, updating hotel directories, and projects via Microsoft Office Show less



Best Buy

• Retail
• 700 & Above Employee

• Counter Ops Agent

  • Oct 2010 - Aug 2011

  Effectively and efficiently diagnosed and fixed consumer electronics issues Resolved complex and difficult customer issues independently Managed side work of shipping, receiving, and setting up new computers

• Sales Associate

  • Jul 2010 - Nov 2010

  Assist customers with purchases and work with a team to improve business matrices.

• Customer Service Specialist

  • Nov 2006 - Sep 2010

  Efficiently processed returns, adjustments, and credit applications Effectively promoted the Best Buy Card; achieving 1-2 applications per shift Maintained a high level of customer satisfaction



1stGiG

• Human Resources Intern

  • Dec 2010 - May 2011

  Posted intern positions on college websites, between 200-300 schools at once Interviewed, hired, and trained several interns Created and maintained organizational system for vast recruiting strategies Worked independently Posted intern positions on college websites, between 200-300 schools at once Interviewed, hired, and trained several interns Created and maintained organizational system for vast recruiting strategies Worked independently



Marcus Eastgate Cinemas

• Service Specialist

  • Jul 2005 - Jan 2007

  Sold tickets, food and cleaned auditoriums Supervised teams of 3-4 workers Addressed customer concerns when necessary Sold tickets, food and cleaned auditoriums Supervised teams of 3-4 workers Addressed customer concerns when necessary