Experience

Austin Rapid Test

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Director Of Operations

  • Nov 2020 - Present

  Client relations manager, staff and testing site setup and oversight. Managing large events throughout the U.S. with a heavy focus on client satisfaction, KPIs and sourcing new business for company growth. Client relations manager, staff and testing site setup and oversight. Managing large events throughout the U.S. with a heavy focus on client satisfaction, KPIs and sourcing new business for company growth.



artstorefronts.com

• Director of Customer Support and Success

  • Aug 2018 - May 2022

  Increased NPS from 18 to 60 in 1 year, increasing our referral and retention rates. Built a team from 2018 of 3 agents to up to 25 agents as the company grew 80%+ year over year. All while not only maintaining, but improving NPS and CSAT scores Rebuilt systems and procedures for entire support department, including but not limited to Playbooks and a Support Knowledge Base Increased NPS from 18 to 60 in 1 year, increasing our referral and retention rates. Built a team from 2018 of 3 agents to up to 25 agents as the company grew 80%+ year over year. All while not only maintaining, but improving NPS and CSAT scores Rebuilt systems and procedures for entire support department, including but not limited to Playbooks and a Support Knowledge Base



Revsource.co

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Team Development Lead

  • Feb 2016 - Aug 2018

  Oversaw sales KPIs along with client management and retention. Advised and trained new hires, built processes and focused on 1 on 1 training with current and new team members. Client management resulted in consistent and reoccurring revenue. Oversaw sales KPIs along with client management and retention. Advised and trained new hires, built processes and focused on 1 on 1 training with current and new team members. Client management resulted in consistent and reoccurring revenue.


Lucy's Fried Chicken
• Assistant Manager

  • 2014 - 2016