Experience

MPCT Military Academy

• United Kingdom
• Education Administration Programs
• 1 - 100 Employee

• OneFile Coordinator

  • Mar 2021 - Present

  I manage all aspects of the OneFile (e-portfolio) system for students and staff, encouraging blended learning across all routes. My role is to accurately interpret qualification standards and identify opportunities for cross mapping of qualification standards, maintain currency of changes to the OneFile system, and maintain high quality levels of standardisation across assessment. I manage all aspects of the OneFile (e-portfolio) system for students and staff, encouraging blended learning across all routes. My role is to accurately interpret qualification standards and identify opportunities for cross mapping of qualification standards, maintain currency of changes to the OneFile system, and maintain high quality levels of standardisation across assessment.



Private Employer (Home Carer)

• Caldicot, Wales, United Kingdom

• Carer

  • Aug 2018 - Mar 2021

  Since 2018, I have been working part-time, and now full-time, as a carer for my grandfather, who suffers from Myeloma, and extremely severe Osteoarthritis. This role requires me to be extremely diligent, as a lack of care and attention could lead to a dangerous outcome and has thus allowed me to hone my timetabling skills, my 1-on-1 care skills, and my patience. My role includes: • Organising all hospital and other healthcare appointments. • Maintaining lists and schedules to ensure full-time care needs are met on time. • Arranging and delivering transport to all appointments. • Cooking all household meals. • Completing all household cleaning and maintenance. • Assisting with hygiene and grooming. • Weekly shopping for supplies. • Providing company.



Neighbourly

• United Kingdom
• Business Consulting and Services
• 1 - 100 Employee

• Office Assistant

  • Apr 2019 - May 2019

  In my role as a temporary Office Assistant, the team I was working with was tasked with matching supermarkets across the country to charities in their area with a view to redistributing any usable surplus food from the stores. My role included, but was not limited to: • Contacting charities, either by phone or email, to gauge interest in the scheme. • Organising timetables for food collection in an efficient manner to prevent food spoilage. • Acting as primary liaison between the individual charities and supermarkets, ensuring a high level of positive communication was upheld. • Maintained and updated all administrative features of Neighbourly software, adding and revising client data as necessary to ensure timely rollout of the scheme. • Creating and updating the Neighbourly website, editing pages with new information. • Guaranteeing information emails were dispatched on time, and upholding GDPR standards. • Working to tight deadlines to ensure a percentage quota of +75% charity uptake. • Creating adhoc delivery/collection scheduling when usual methods were not suitable.



E.ON

• Germany
• Utilities
• 700 & Above Employee

• Customer Service Advisor

  • Oct 2018 - Dec 2018

  My role as a customer service advisor for E.On Energy involved answering calls from customers, resolving any issues that have arisen with their gas and electricity supply and answering any questions that they may have. I regularly had to deal with frantic billing inquires, appointment bookings and volatile customer complaints, and I interacted with all customers in a calm and patient manner, to efficiently deal with their queries. My role included, but was not limited to: • Answering all customer queries, directing them to the appropriate departments where necessary, whilst maintaining a calm, professional, and friendly manner. • Handling complaints and upholding the complaints process, liaising with customers to ensure satisfactory outcomes. • Familiarizing myself with all aspects of the E.On Customer Services Software, and managing, maintaining, and updating all information therein, such as: customer profiles, direct debits and payment plans, fees, refunds, and debt collection notices. • Managing customer accounts and updating them via email or telephone with new information about their account. • Maintaining high levels of confidentiality whilst handling sensitive customer information.



Private Employer

• Paris, Île-de-France, France

• Child Care Specialist

  • Aug 2017 - Jul 2018

  After finishing university, I worked as an Au Pair in a town just outside of Paris. I was taking care of a family of 5 full-time and lived on the family property. My role included, but was not limited to: • Creating and developing individual tutorial lessons, tailored to my pupil’s needs. • Managing and scheduling family timetabling, to support personalised event schedules. • School drop-off and collection, and transport to extracurricular clubs or activities. • Full-time home care on school closures. • Completing all household chores.



Private Employer (Cardiff)

• Cardiff, Wales, United Kingdom

• Nanny

  • Sep 2015 - Jul 2017

  My role included, but was not limited to: • Creating, presenting, and marking KS1 work to work alongside their own school curriculum and homework. • School drop-off and collection, and transport to extra-curricular activities. My role included, but was not limited to: • Creating, presenting, and marking KS1 work to work alongside their own school curriculum and homework. • School drop-off and collection, and transport to extra-curricular activities.