Emily Stulock

Implementation Project Manager at PowerReviews
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Chicago Area, US

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Experience

    • United States
    • Internet Publishing
    • 100 - 200 Employee
    • Implementation Project Manager
      • Apr 2020 - Present

    • Public Relations and Communications Services
    • 700 & Above Employee
    • Onboarding & Professional Services Consultant
      • Jan 2017 - Mar 2020

      • Manage portfolio of up to 50 clients across 3 software platforms• Exceed 2020 project close rate by 180%• Consult on client contracts totaling ~$1.2 million ACV throughout initial implementations in 2019• Coordinate and lead client onboarding calls• Train clients on all software features, with special attention to objectives, reporting goals, and ROI • Discuss and implement best practices for bench-marking and analytics• Develop search queries to pull data for clients' brand, competitive markets, and industry research• Collaborate across multiple internal departments including sales, account management, media research, and digital content teams• Communicate regularly with clients to monitor issues, questions, and overall satisfaction

    • United States
    • Public Relations and Communications Services
    • 700 & Above Employee
    • Product Advocate
      • Oct 2015 - Feb 2019

      • Provided technical support across 5 software platforms• Troubleshot issues via phone/email/live help chat, and logged all notes/tasks in Salesforce • Led personalized trainings, focused on client success• Created internal and external technical product documentation• Managed revamp project for external client help site, via our custom web design platform• Facilitated and participated in QA testing with developers • Handled all provisioning, cancellation, and billing tasks• Certified in ProfNet

    • Blog Contributor
      • Mar 2016 - Jul 2017

    • Blog Management Intern
      • Mar 2016 - Dec 2016

    • United States
    • Retail
    • 700 & Above Employee
    • Bookseller
      • Dec 2011 - Sep 2015

      • Led the audiovisual department and drove targeted sales goals through memberships and upsells• Assisted the Community Relations Manager place institutional and bulk customer orders via expansive database/purchasing system• Cross-trained new hires within all departments

    • United States
    • Higher Education
    • 700 & Above Employee
    • Social Media Manager | The Patton College of Education
      • Sep 2013 - May 2014

    • Copyeditor | The Post
      • Sep 2012 - Jan 2014

    • Associate | Thumbprint Advertising
      • Jan 2013 - Jun 2013

    • United States
    • Higher Education
    • 700 & Above Employee
    • Associate | ImPRessions
      • Sep 2011 - Jun 2012

      • Collaborated with St. Jude Children’s Hospital to create a PR plan to accompany its future goals• Developed promotional ideas with a team of 10 to expand hospital outreach• Distributed informational fliers to students to maximize public cognition of St. Jude• Compiled Facebook and Twitter posts to educate online communities about the hospital’s work

Education

  • Ohio University
    Bachelor of Science (BS), Strategic Communication, Creative Writing
    2010 - 2014

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