Experience

Birmingham Orthodontics
• United States
• Hospitals and Health Care
• 1 - 100 Employee
• Front Desk Receptionist

  • Sep 2023 - Present


OnTime Service

• United States
• Consumer Services
• 1 - 100 Employee

• Call Center Representative

  • May 2022 - Feb 2023

  Manage large amounts of inbound and outbound calls in a timely manner. Follow communication “scripts” when handling different topic. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. Seize opportunities to upsell products when they arise. Build sustainable relationships and engage customers by taking the extra mile. Keep records of all conversations in our call center database in a comprehensible way. Frequently attend educational… Show more Manage large amounts of inbound and outbound calls in a timely manner. Follow communication “scripts” when handling different topic. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. Seize opportunities to upsell products when they arise. Build sustainable relationships and engage customers by taking the extra mile. Keep records of all conversations in our call center database in a comprehensible way. Frequently attend educational seminars to improve knowledge and performance. Meet personal/team qualitative and quantitative targets Show less Manage large amounts of inbound and outbound calls in a timely manner. Follow communication “scripts” when handling different topic. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. Seize opportunities to upsell products when they arise. Build sustainable relationships and engage customers by taking the extra mile. Keep records of all conversations in our call center database in a comprehensible way. Frequently attend educational… Show more Manage large amounts of inbound and outbound calls in a timely manner. Follow communication “scripts” when handling different topic. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. Seize opportunities to upsell products when they arise. Build sustainable relationships and engage customers by taking the extra mile. Keep records of all conversations in our call center database in a comprehensible way. Frequently attend educational seminars to improve knowledge and performance. Meet personal/team qualitative and quantitative targets Show less



The Joint Chiropractic

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Wellness Coordinator

  • Apr 2021 - Jul 2021

  Duties Included: Greet patients, schedule appointments, process payment information, performing data entry and administrative tasks as needed, making sure clinic was neat and sanitary, also maintaining Covid-19 protocol. Duties Included: Greet patients, schedule appointments, process payment information, performing data entry and administrative tasks as needed, making sure clinic was neat and sanitary, also maintaining Covid-19 protocol.



Sikes Children’s Shoes

• United States
• Retail Apparel and Fashion

• Retail Sales Associate

  • Apr 2019 - Sep 2019

  This was a Children’s Clothing Store with one side selling clothing items for children (example: shirts, pants, dresses, accessories, etc.) The other side of the store was focused on selling Children’s Footwear. Duties Included: Greeting customers, identifying their needs, making suggestions, fitting children’s feet for comfort and safety, keeping records, stocking shelves, preventing theft, and keeping the premises neat and organized, also working in conjunction with clothing store side to… Show more This was a Children’s Clothing Store with one side selling clothing items for children (example: shirts, pants, dresses, accessories, etc.) The other side of the store was focused on selling Children’s Footwear. Duties Included: Greeting customers, identifying their needs, making suggestions, fitting children’s feet for comfort and safety, keeping records, stocking shelves, preventing theft, and keeping the premises neat and organized, also working in conjunction with clothing store side to boost sales. Show less This was a Children’s Clothing Store with one side selling clothing items for children (example: shirts, pants, dresses, accessories, etc.) The other side of the store was focused on selling Children’s Footwear. Duties Included: Greeting customers, identifying their needs, making suggestions, fitting children’s feet for comfort and safety, keeping records, stocking shelves, preventing theft, and keeping the premises neat and organized, also working in conjunction with clothing store side to… Show more This was a Children’s Clothing Store with one side selling clothing items for children (example: shirts, pants, dresses, accessories, etc.) The other side of the store was focused on selling Children’s Footwear. Duties Included: Greeting customers, identifying their needs, making suggestions, fitting children’s feet for comfort and safety, keeping records, stocking shelves, preventing theft, and keeping the premises neat and organized, also working in conjunction with clothing store side to boost sales. Show less



Bright Horizons

• Education Administration Programs
• 1 - 100 Employee

• Substitute Teacher

  • Oct 2017 - Aug 2019

  Duties Included: Managing classroom behavior, quickly interpreting lesson plans and creating reports to inform the students’ permanent teacher of their success, float between classrooms ranging from infant to pre-kindergarten when asked by school director. Duties Included: Managing classroom behavior, quickly interpreting lesson plans and creating reports to inform the students’ permanent teacher of their success, float between classrooms ranging from infant to pre-kindergarten when asked by school director.



PRIMROSE GARDEN PRESCHOOL LLC

• United States
• 1 - 100 Employee

• Substitute Teacher

  • Jan 2017 - Apr 2017

  Duties Included: Managing classroom behavior, quickly interpreting lesson plans and creating reports to inform the students’ permanent teacher of their success, float between classrooms ranging from infant to pre-kindergarten when asked by school director. Duties Included: Managing classroom behavior, quickly interpreting lesson plans and creating reports to inform the students’ permanent teacher of their success, float between classrooms ranging from infant to pre-kindergarten when asked by school director.



DICK'S Sporting Goods

• United States
• Retail
• 700 & Above Employee

• Retail Sales Associate

  • May 2016 - Jan 2017

  Duties Included: Serve customers by helping them select products, drive sales through engagement of customers, suggestive selling, and sharing product knowledge. Greets and receives customers in a welcoming manner. Responds to customers' questions, do seasonal inventory as required, some administrative tasks, keeping store neat and organized, miscellaneous tasks when asked by manager. Duties Included: Serve customers by helping them select products, drive sales through engagement of customers, suggestive selling, and sharing product knowledge. Greets and receives customers in a welcoming manner. Responds to customers' questions, do seasonal inventory as required, some administrative tasks, keeping store neat and organized, miscellaneous tasks when asked by manager.



Auburn Spirit/Campus Spirit

• Retail Salesworker

  • May 2014 - Apr 2016

  Duties Included: Serve customers by helping them select products, drive sales through engagement of customers, suggestive selling, and sharing product knowledge. Greets and receives customers in a welcoming manner. Responds to customers' questions, do seasonal inventory as required, some administrative tasks, keeping store neat and organized, miscellaneous tasks when asked by manager. Duties Included: Serve customers by helping them select products, drive sales through engagement of customers, suggestive selling, and sharing product knowledge. Greets and receives customers in a welcoming manner. Responds to customers' questions, do seasonal inventory as required, some administrative tasks, keeping store neat and organized, miscellaneous tasks when asked by manager.