General Manager

• Nov 2022 - Present

Assistant General Manager

• Mar 2022 - Nov 2022

Develop an annual business plan including budget and routine forecasting and pace reporting.Assist in the development and approval of company Standard Operating Procedures and Brand Standards.Lead and direct the sales and marketing efforts including the development and execution of an annual sales and marketing plan.Actively seek out and promote the business to qualified potential customers while promoting marketing campaigns and events. Act as a direct point of contact for all sales leads and lead generators. Work with internal and external stakeholders to provide education and awareness around the product and company brand.Ensure timely and accurate reporting of business financials and business performance assessments.Exhibit strong interdepartmental communication and develop positive working relationships with other Gravity Haus departments. Monitor and develop business performance benchmarks (KPIs) in cooperation with the GM, VP of Ops, and COO.

Senior Event Services Manager

• May 2021 - Mar 2022

Prepared group events including timely communication to appropriate departments, created reservations in the appropriate departments, and timely preparation of Resumes, Banquet Event Orders (BEO’s), and all other forms related to groups.Finalize the requirements of assigned group bookings while maximizing revenue potential through up-selling and ensuring effective communication both written and personal contact with clients and all departments for the success of the event.Provided a single point of contact for sales and planning to assigned groups with a focus on corporate, social, and wedding groups.Create and distribute final invoicing and preparation of final billings for the group to receive in a timely manner following their event.

Travel Program Coordinator

• May 2019 - May 2021

Coordinate and own multiple workstreams across current and future domestic and international corporate travel programs.Write, design, and market custom program materials for use across print and digital platforms.Coordinate on-site program operations including registration, logistics, food, and beverage management.Positively impact all company areas by delivering refined, high-quality work product that is sophisticated in nature. Coordinate and own multiple workstreams across current and future domestic and international corporate travel programs.Write, design, and market custom program materials for use across print and digital platforms.Coordinate on-site program operations including registration, logistics, food, and beverage management.Positively impact all company areas by delivering refined, high-quality work product that is sophisticated in nature.

Restaurant Manager

• Sep 2017 - May 2019

Perform frequent guest, staff, and overall dining room check-ins to ensure consistent high quality of preparation and service.Supervise the operation of the bar and dining room floor to maximize profitability, minimize legal liability, and conform to alcoholic beverage regulations.Responsible for ongoing support and new hire front of house-training programs, associate schedules, and labor control for the front of house.

Wedding and Event Services Manager

• Sep 2017 - May 2019

Coordinate with Brides and Group Contacts to prioritize work to ensure that the specific needs of each group are exceeded.Manage assigned groups and intradepartmental bookings including Room Blocks, Room Revenue Commitment Dates, Room Block Commitments, Reservation Procedures, Deposits, Rooms Attrition and Cancellation.Developed and distributed all communications relating to planning and execution of group functions, including but not limited to group resumes, banquet event orders (BEO's), and diagrams.Advised prospective brides in all phases of the wedding set up at the facility and recommended other vendors.Maintained vendor relations and served as the point of contact for all selected vendors for each event.Awarded WeddingWire Couples' Choice Award Winner 2019 and The Knot Best of Weddings Winner 2019.

Event Coordinator

• May 2016 - Feb 2017

Planned all manner of corporate events, including trade shows, international meetings, corporate retreats, company outings, conferences, and more.Supervised team of event planners and assistants, while hiring support staff, caterers, and other contract workers as necessary.Organized logistics of event preparation, including location scouting, stage design, venue decor, and program implementation. Planned all manner of corporate events, including trade shows, international meetings, corporate retreats, company outings, conferences, and more.Supervised team of event planners and assistants, while hiring support staff, caterers, and other contract workers as necessary.Organized logistics of event preparation, including location scouting, stage design, venue decor, and program implementation.