Program Administrator

• Nov 2023 - Present

Program Administrator / Case Manager

Case Manager

• Jun 2023 - Present

Human Resources Coordinator

• Jan 2022 - Jun 2023

Talent Acquisition Partner

• Oct 2021 - Jan 2022

Assistant Director

• Apr 2019 - Dec 2019

• Assist the Director in daily activities that are involved with a Maine State licensed childcare facility regulation. Hiring, meet health and safety regulations per state laws, maintain employee files. • Work in all classrooms as a substitute as needed. • Plan employee training and events. • Write job descriptions with Maine State Licensing requirements included, after conducting a job analysis. • Assist the Director in daily activities that are involved with a Maine State licensed childcare facility regulation. Hiring, meet health and safety regulations per state laws, maintain employee files. • Work in all classrooms as a substitute as needed. • Plan employee training and events. • Write job descriptions with Maine State Licensing requirements included, after conducting a job analysis.

Customer Service Representative

• Aug 2016 - Apr 2019

• Received and processed incoming calls using a multi-line phone. • Processed client insurance verification, registration, and health records while staying compliant with HIPPA. • Identified, utilized, and maintained resources needed to communicate effectively with internal and external customers. • Trained clinical and nonclinical staff, and interns in customer service representative, administrative support, and patient account duties agency-wide (in person and virtually). • Received and processed incoming calls using a multi-line phone. • Processed client insurance verification, registration, and health records while staying compliant with HIPPA. • Identified, utilized, and maintained resources needed to communicate effectively with internal and external customers. • Trained clinical and nonclinical staff, and interns in customer service representative, administrative support, and patient account duties agency-wide (in person and virtually).