Experience

Savvy DEALER

• United States
• Automotive
• 1 - 100 Employee

• Director of Operations

  • Jan 2022 - Present

  • Development and implementation of internal and external training resources• Working with clients to resolve website bugs and maintain inventory•Product Managment

• Client Services Coordinator & Tier 1 Client Support

  • Mar 2020 - Mar 2022

  • Monitoring incoming tickets from clients and assigning them as needed• Resolving client issues that come in via phone call, text, or email and escalating issues as needed. Issues include a variety of tasks including Website Management, Inventory Management, Facebook Advertising, Google Advertising, Troubleshooting, etc.

• Facebook Department Supervisor

  • Jan 2020 - Aug 2021

  • Scheduling and Coordinating Facebook Ads for Multiple Clients• Supervising a small team, Including: keeping team members updated on client's needs & Ad requests, checking Ads for accuracy, training new team members on Procedure & Policy

• Facebook Ad Creator

  • Aug 2019 - Aug 2021

  • Created a variety of Facebook Ads for Clients based on Clients’ specific needs. • Completed Ads accurately in a timely manner.

• Independent Contractor

  • Jan 2019 - Aug 2019

  • Responsible for the creation of various graphic content for Savvy DEALER according to their Client needs.• Utilizing graphic design concepts to create compelling web banners for use on active client websites. • Researching client products to ensure the best images, information and copy are used for each project.



Club Z! In-Home Tutoring Services

• United States
• Education Management
• 300 - 400 Employee

• Call Center Representative

  • Jan 2019 - Aug 2019

  • Responsible for appointment setting and support for various franchises across the U.S. and Canada. • Assisting clients by assessing their tutoring needs. • Multi-tasking in a fast-paced environment to ensure the correct information is notated for each franchise. • Responsible for appointment setting and support for various franchises across the U.S. and Canada. • Assisting clients by assessing their tutoring needs. • Multi-tasking in a fast-paced environment to ensure the correct information is notated for each franchise.



Gator Ford

• United States
• Automotive
• 1 - 100 Employee

• Social Media Coordinator

  • Aug 2017 - Jan 2019

  • Responsible for the coordination, creation, and implementation of Social Media for Gator Ford. • Coordinated content creation, product photography, content curation, post scheduling.• Responded to reviews on multiple platforms. • Communicated with customers via comments and direct messaging to answer questions and concerns.• Assisted with website management, website banner creation, inventory management, and IT troubleshooting.

• Internet Sales Consultant

  • Apr 2017 - Aug 2017

  · Subject matter expert in the benefits and uses of each product· Providing honest and positive feedback to customers regarding the best products for their needs· Create and submit credit applications· Procure leads for sales staff by cold calling, internet leads and follow ups



DarkStar Marketing

• United States
• Renewable Energy Semiconductor Manufacturing
• 1 - 100 Employee

• Embroidery Technician | Social Media Assistant

  • Sep 2016 - Apr 2017

  · Ran and maintained embroidery machines · Picked and Pulled to fulfill orders · Learned and maintained a knowledge base of various garments & fabrics, and which embroidery techniques were best utilized for each type of product. · Created, managed, posted, and uploaded to nine social media accounts across three businesses · Ran and maintained embroidery machines · Picked and Pulled to fulfill orders · Learned and maintained a knowledge base of various garments & fabrics, and which embroidery techniques were best utilized for each type of product. · Created, managed, posted, and uploaded to nine social media accounts across three businesses



Seminole Hard Rock Hotel & Casino Tampa

• United States
• Gambling Facilities and Casinos
• 700 & Above Employee

• Barista | Host

  • Mar 2016 - Sep 2016

  · Greeted and seated guests · Fulfilled guest orders · Cashed out guests · Created personalized coffee orders · Greeted and seated guests · Fulfilled guest orders · Cashed out guests · Created personalized coffee orders



Cracker Barrel

• United States
• Restaurants
• 700 & Above Employee

• Server | Host

  • May 2013 - Aug 2016

  · Greeted and seated guests · Fulfilled guest orders · Maintained positive guest experience · Directed the Hosts, Servers and Bussers on High Volume days to efficiently seat guests · Greeted and seated guests · Fulfilled guest orders · Maintained positive guest experience · Directed the Hosts, Servers and Bussers on High Volume days to efficiently seat guests



CheapHumidors.com

• United States
• Retail
• 1 - 100 Employee

• Digital Marketing Intern

  • Sep 2015 - Dec 2015

  Created digital marketing projects to include: · Social media management · Giveaways and promotions · Product descriptions · Blog writing Created digital marketing projects to include: · Social media management · Giveaways and promotions · Product descriptions · Blog writing



MedStar Washington Hospital Center

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Graphic Design Intern

  • Jun 2012 - Aug 2012

  · Worked under Senior Graphic Design consultants · Created documents for use throughout hospital network · Organized digital files within server · Updated documents in various programs · Worked under Senior Graphic Design consultants · Created documents for use throughout hospital network · Organized digital files within server · Updated documents in various programs