Experience

Realstar Management

• Real Estate
• 200 - 300 Employee

• Building Manager

  • Aug 2019 - Present

  Currently I am the Building Manager based at First National House in Harrow for Realstar Management Services UK. FNH is a six-storey office building with five floors of occupied office space covering three different tenants including a serviced office company holding over 130 other companies. My responsibilities include: ➢ Managing a team of four across various roles. ➢ Daily liaisons with the tenants of the building. ➢ Completing regular inspections of the building’s communal areas, roof, and plant rooms. ➢ Liaising and organising with contractors where required ➢ Coordinating weekly fire alarm tests ➢ Identifying maintenance issues and organising call outs when required ➢ Ensuring that PPMs remain on schedule ➢ Implementing systems in order to improve the building ➢ Reviewing & approving invoices ➢ Coordinating works when they are carried out ➢ Completing monthly meter readings Show less



Hollis

• United Kingdom
• Real Estate
• 300 - 400 Employee

• Facilities Assistant

  • Feb 2018 - Aug 2019

  As a Facilities Assistant within Hollis, I was the first point of contact for facilities management matters, delivering a first class, professional service to the business. My responsibilities included: ➢ Providing a warm welcome for all members of staff, as well as external clients visiting for meetings. ➢ Dealing with postal matters including courier collections and franking requirements. ➢ General meeting room upkeep including refreshment requirements and use of equipment. ➢ Coordinating the bookings of MEWPs including for portfolio bookings. ➢ Management of office environment including the upkeep of all the fixtures and fittings. ➢ General office upkeep including the organisation of stationery and catering cupboards. ➢ Replenishment of office equipment and coordinating with milk and fruit suppliers. ➢ Completing COSHH Risk Assessments, and obtaining safety data sheets from suppliers. ➢ General office admin tasks including the use of spreadsheets. ➢ Managing and organising the hiring of machinery for site visits. ➢ Organising of office events including payday drinks and quarterly lunches ➢ Reviewing and inputting team expenses for review Show less



Condeco by Eptura

• United Kingdom
• Software Development
• 100 - 200 Employee

• Systems Coordinator for Royal Bank of Scotland/Condeco

  • Mar 2017 - Dec 2017

  *FIXED TERM CONTRACT ROLE* I was assisting in the migration of desk booking to Condeco, and supporting the Bank’s property strategy by managing and carrying out desk booking deployments across the UK and Ireland. The deployments played a large part in ensuring that strategies have been achieved on time, by ensuring that people can move as required and be able to book their desk ready for their first day in a new location. My responsibilities included: ➢ Managing the Resource Booking enquiries mailbox & achieving the 2 day target for responses ➢ Tracking and planning desk booking deployments ➢ Collaborating with Project Analysts and Project Managers on how best to achieve target dates for deployments. ➢ Supporting weekly testing in UAT and Production ➢ Liaising with multiple teams to ensure accurate desk information and floorplans are loaded on to Condeco. ➢ Re-zoning desk booking groups ➢ Global Admin tasks including the running of reports and assigning admin rights ➢ Point of contact for business unit reps ➢ Loading import and upload requests on to Service Now ➢ Minute taking in weekly defect call Show less



Mitie

• United Kingdom
• Facilities Services
• 700 & Above Employee

• Front of House Supervisor for Royal Bank of Scotland

  • Aug 2016 - Mar 2017

  *SECONDMENT ROLE*I was Front of House Supervisor at one of the key buildings on the RBS campus, managing the building, a team of three, as well as dealing with a large onsite project with an external company.My responsibilities included:➢ Managing a team of three and supporting each member in their role.➢ Managing a team inbox and ensuring a swift response to every enquiry.➢ Completing weekly reports with key information for management.➢ Conducting KPIs and ensuring high levels were achieved.➢ Ensuring that company standards were adhered to.➢ Supporting facilities management and delivering assistance on general tasks.➢ Direct liaison with other contracts including cleaning, security and catering.➢ Supporting and liaising with contractors for major onsite projects.➢ Completing general HR responsibilities including the updating of trackers. Show less

• Receptionist for Royal Bank of Scotland

  • Dec 2014 - Aug 2016

  My responsibilities included:➢ Meeting and greeting clients and providing an exceptional customer experience.➢ Hosting clients for some executive meetings including for the CEO and chairman.➢ Assisting with event preparation and coordinating with the event managers.➢ Registering external visitors with a pass system as well as adhering to full security procedures.➢ Reporting issues and liaising with maintenance, cleaners and vending teams.➢ Maintaining strong client relationships including personal assistants and executives. Show less

• Customer Liaison Officer for Royal Bank of Scotland

  • Nov 2013 - Dec 2014

  My responsibilities included:➢ Acting as a first point of contact for all site occupants, suppliers and other contractors.➢ Ensuring the workplace was maintained to a visible high standard, fit for both internal and external clients.➢ Supporting the Workplace Services team, including the facilities managers.➢ Ensuring standards were maintained across the team and providing support to other roles when required.➢ Providing support to management for daily tasks.