Experience

Teladoc Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Client Implementation & Program Sr. Associate

  • Aug 2021 - Present

  Work cross functionally with Finance, Data Operations, Marketing, Reporting, Sales, Client Management and Legal to ensure an effective implementation ● Lead Client Implementation to Client Services monthly internal meetings to help transfer clients ● Serve as the main point of contact for clients and lead implementation setup from when contract is signed until 30 days post launch ● Launch anywhere from 5 to 35 clients each month in the Employer/Broker Branch of the… Show more Work cross functionally with Finance, Data Operations, Marketing, Reporting, Sales, Client Management and Legal to ensure an effective implementation ● Lead Client Implementation to Client Services monthly internal meetings to help transfer clients ● Serve as the main point of contact for clients and lead implementation setup from when contract is signed until 30 days post launch ● Launch anywhere from 5 to 35 clients each month in the Employer/Broker Branch of the organization ● Manage various implementation projects such as new business, vendor changes, carrier changes, upsells, divestitures and contract path changes ● Lead Client Facing meetings to work through the implementation process, explaining needs and deadlines from all parties ● Maintain a productive flow of communication with internal teams to ensure tasks are done within SLA ● Obtain claims data for targeted marketing and ROI analysis from Health Plans by working with Data Operations and Legal teams on backend setup ● Conduct eligibility file loads between clients/consulting groups and Internal Data Teams for accurate membership counts and enrollments ● Brainstorm easier processes for Implementation Department and workflow ● Manage multiple project plans in Workfront and tie JIRA tickets to tasks ● Determine clients’ individual needs to provide excellent experience and successful launch ● Build positive relationships with clients and consultants for great experience now and moving forward ● Respond to client questions and concerns in a timely manner while working on backend set up ● Adapt to implement all newer products offered by Teladoc Health ● Utilize systems such as SalesForce, JIRA, Admin, Metabase, Galaxy, Cognos ● Mentor and teach new employees implementation processes and how to successfully launch clients ● Serve as a Subject Matter Expert (SME) and mentor for others for Diabetes Management Program ● Lead efforts to streamline upsell and broker client processes for Teladoc Health clients

• Client Implementation Specialist

  • Nov 2020 - Aug 2021

  Chicago, Illinois, United States



Livongo

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Client implementation Specialist

  • Aug 2020 - Aug 2021

  Chicago, Illinois, United States



Yelp

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Account Executive

  • Jan 2020 - Jul 2020

  ● Worked directly with local businesses to help them achieve their goals through Yelp’s advertising ● Determined business's needs and aspirations by helping clients grow their businesses ● Owned and managed a pipeline of clients ranging from dentists to florists to restaurant owners ● Consulted, educated, and sold Yelp advertising programs through a high volume of sales calls ● Kept up-to-date and adapted to new products and offerings to fit client needs ● Closed over $335k… Show more ● Worked directly with local businesses to help them achieve their goals through Yelp’s advertising ● Determined business's needs and aspirations by helping clients grow their businesses ● Owned and managed a pipeline of clients ranging from dentists to florists to restaurant owners ● Consulted, educated, and sold Yelp advertising programs through a high volume of sales calls ● Kept up-to-date and adapted to new products and offerings to fit client needs ● Closed over $335k in revenue ● Promoted three times within the company due to performance ● Completed the Leadership Development Program to become a manager

• Junior Account Executive

  • Oct 2018 - Jan 2020

  Chicago, Illinois



Chicago White Sox

• United States
• Spectator Sports
• 400 - 500 Employee

• Sales Associate

  • Nov 2017 - Sep 2018

  Greater Chicago Area • Sold various ticket plans, premium seating, and groups • Made 60+ outbound calls a day • Connected with fans to build a positive relationship • Enhanced experiences by uncovering issues • Worked game days and assisted the Sales Department and fans when needed • Brainstormed new ideas for Ticket Sales to help maintain current clients, as well as gain new clients • Entertained clients and prospects by hosting them at the ballpark • Maintained strong relationships with… Show more • Sold various ticket plans, premium seating, and groups • Made 60+ outbound calls a day • Connected with fans to build a positive relationship • Enhanced experiences by uncovering issues • Worked game days and assisted the Sales Department and fans when needed • Brainstormed new ideas for Ticket Sales to help maintain current clients, as well as gain new clients • Entertained clients and prospects by hosting them at the ballpark • Maintained strong relationships with current clients for retention Show less



Harlem Irving Companies

• Real Estate
• 1 - 100 Employee

• Marketing Intern

  • Aug 2016 - Nov 2017

  Norridge, IL • Reviewed social media platforms to enhance customer experience online and in person • Organized and execute marketing projects • Contacted store managers about participation in upcoming mailings • Brainstormed new ideas for mall promotions and for WGN Segments • Researched past and future developments for upcoming conferences • Communicated and distributed information to store and area business managers • Assisted in various charity events sponsored by company, including… Show more • Reviewed social media platforms to enhance customer experience online and in person • Organized and execute marketing projects • Contacted store managers about participation in upcoming mailings • Brainstormed new ideas for mall promotions and for WGN Segments • Researched past and future developments for upcoming conferences • Communicated and distributed information to store and area business managers • Assisted in various charity events sponsored by company, including Giving Tree • Edited all print marketing and digital content • Assisted with the development and design of over 20 property site plans Show less



Chicago Blackhawks

• United States
• Spectator Sports
• 200 - 300 Employee

• Street Marketing Team

  • Oct 2016 - Sep 2017

  Chicago, Illinois • Worked official Blackhawks events throughout Chicagoland area • Engaged with fans and participants • Promoted the Chicago Blackhawks through interaction and activities • Ran contests and awarding prizes • Assisted the Marketing and Community Relations Department on game days

• Car Raffle Supervisor/Fundraising Seller

  • Mar 2016 - Sep 2017

  Greater Chicago Area • Ran and organized the sales for the White Sox Mazda Car Raffle • Determined who should work where to optimize sales for car tickets • Counted and handled all money for Car Raffle • Sold raffle tickets to raise money for White Sox Charities • Interacted with fans to provide a great game-day experience • Connected with fans to build lasting relationships with the White Sox Organization • Raised over $18,000 total for the Car Raffle in 19 months



Chase

• Netherlands
• IT Services and IT Consulting

• Lead Teller

  • Oct 2014 - Oct 2016

  Greater Chicago Area •Processed a range of retail and commercial transactions •Employed security measures to ensure funds were not compromised •Engaged with customers, for business and relationship building •Assisted with daily operation and balancing of bank •Conducted friendly and efficient service for customers •Assigned sole control of Main Vault •Reviewed complex transactions and provided supervisor overrides when required



Chicago Steel Hockey

• Media Relations Intern

  • Jun 2015 - Aug 2015

  Bensenville, Ill. • Wrote press releases, features and bios for team and coaching staff • Updated social media (Instagram, Snapchat, Twitter, YouTube) • Assisted in working Tryout Camp • Developed the 2015-2016 Promotional Game Day Schedule • Communicated with players, coaches, and staff to help the organization • Greeted players, parents, and fans • Conducted interviews with players • Brainstormed ideas to involve players in community • Met parents of youth hockey organizations in Fox… Show more • Wrote press releases, features and bios for team and coaching staff • Updated social media (Instagram, Snapchat, Twitter, YouTube) • Assisted in working Tryout Camp • Developed the 2015-2016 Promotional Game Day Schedule • Communicated with players, coaches, and staff to help the organization • Greeted players, parents, and fans • Conducted interviews with players • Brainstormed ideas to involve players in community • Met parents of youth hockey organizations in Fox Valley and introduce them to the Chicago Steel Show less



University of Illinois at Chicago

• United States
• Higher Education
• 1 - 100 Employee

• Athletic Media Relations Intern

  • Oct 2012 - May 2015

  Chicago, Ill. • Write press releases and features for online and alumni magazine • Assist with collegiate sporting events • Contact athletes and coaches for information • Brainstorm new ideas to bring attention to UIC collegiate teams



Victoria's Secret Pink

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Jun 2013 - Oct 2014

  Greater Chicago Area • Sell apparel to customers while building a relationship with them • Maintain a clean and recovered zone • Meet and accomplish goals given to employees every 2-hour segment • Provide friendly and helpful customer service at all times • Offer knowledge and advice to customers • Communicate with managers a to maintain a successful working environment and co-workers

• Head Marketing Intern

  • Dec 2010 - Apr 2014

  Norridge, Ill. • Updated social media • Placed in charge of organizing and executing marketing projects • Contacted store managers about participation in upcoming mailings • Performed market research on how special offers result in more profit • Communicated and distributed information to store and area business managers • Composed e-mails to various CEOs of Corporations • Assisted in various charity events sponsored by company