Emily-Rose Sheehan
Customer Resolution Advisor at VIVID- Claim this Profile
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Bio
Experience
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VIVID
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United Kingdom
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Non-profit Organizations
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200 - 300 Employee
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Customer Resolution Advisor
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May 2023 - Present
Portsmouth, England, United Kingdom To support the business to manage complaints, ensuring compliance with Complaint and Compensation Policies and the Housing Ombudsman’s code, whilst delivering to agreed standards and performance measures.
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Society of St James
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United Kingdom
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Non-profit Organization Management
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100 - 200 Employee
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Substance Misuse Recovery Support Worker
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Jan 2021 - May 2023
Portsmouth, England, United Kingdom I work in Recovery Housing, which provides accommodation and structured support and interventions for people with substance misuse related problems who may also have experienced homelessness. I work alongside clients and help them to make positive changes to their lifestyle, access relevant services, such as drug services, and take control of their lives once again.
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McDonald's
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United States
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Restaurants
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700 & Above Employee
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Crew Trainer
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Sep 2017 - Aug 2020
Portsmouth, United Kingdom
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Crew Member
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2010 - Aug 2017
Dover, Kent, United Kingdom
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Marks and Spencer
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United Kingdom
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Retail
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700 & Above Employee
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Foods Assistant
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May 2011 - May 2013
Canterbury, United Kingdom
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Education
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2017 - 2018
University of Portsmouth
Master's degree, Crime Science and Crime Psychology -
2013 - 2017
University of Kent
Psychology with Clinical Psychology, Clinical Psychology -
2011 - 2013
East Kent College
BTEC Medical Science, Distinction* Distinction* Distinction -
2010 - 2011
Canterbury College
BTEC Performing Arts -
2004 - 2010
Sandwich Technology School
GCSEs and GCE
Community
