Experience

Clarity Software Solutions, Inc.

• United States
• Software Development
• 100 - 200 Employee

• Business Analyst

  • Mar 2019 - Present

  • Establishes project deliverables, dependencies, and due dates, and continually assists in identifying and mitigating risks that may impact the project• Identifies and engages project stakeholders to understand their business needs• Compiles business needs into an organized business requirements document• Communicates requirements to the software engineering resources and provides input during solution design• Assists the QA team in identifying test scenarios and expected results, defect triage, root cause analysis, and resolution as well as facilitates the user acceptance testing process with end users including test plan documentation and technical support• Assists in migration planning and validation of migration from environment to environment Show less

• Jr. Business Analyst

  • May 2018 - Mar 2019

  • Analyzed and translated client applications and business logic with an end goal of a clean implementation conforming with internal system processing frameworks and client needs• Contributed to business process analysis and design, deployment planning and execution• Wrote and maintained all project documentation and specifications as necessary and in a manner consistent with company expectations

• Client Experience Specialist II

  • Nov 2016 - May 2018

  • Maintained Clarity’s ongoing client relationships for a portfolio of account assignments in various stages of lifecycle support, including technical troubleshooting, new client implementations, customer maintenance work, new business needs, and daily operations of the application



Farmington Bank

• United States
• Banking
• 1 - 100 Employee

• Loss Mitigation Representative

  • Sep 2015 - Oct 2016

  • Processed customer applications for mortgage assistance by gathering appropriatedocumentation, performing financial analysis, and determining program eligibility.• Managed short sale and foreclosure proceedings.• Used specialized software, including Excel, Word, and Outlook, for financial analysis, customer profiles, document retrieval, historical reporting, correspondence, and technical applications.

• Receptionist

  • Sep 2014 - Sep 2015

  • Greeted and directed all guests throughout the building, processed mail deliveries, and answered and directed incoming phone calls.• Organized and managed the reception area, including filing systems, supply inventory, and equipment maintenance.• Provided weekly Customer Service Call Center support during high call volume and short staffsituations and on weekends.• Helped troubleshoot customer issues with online and mobile banking by providing technicalsupport and working with vendor software. Show less



YMCA of the USA (National Resource Office)

• United States
• Non-profit Organizations
• 700 & Above Employee

• Personal Fitness Trainer

  • Feb 2013 - Sep 2015