Experience

EML

• Australia
• Insurance
• 700 & Above Employee

• Account Director

  • Sep 2021 - Present

• Team Leader, Corporate

  • Mar 2021 - Sep 2021

• Senior Client Service Manager

  • May 2020 - Mar 2021

• Client Service Manager

  • Mar 2018 - Mar 2021



Allianz Australia

• Australia
• Insurance
• 700 & Above Employee

• Business Account Manager

  • Mar 2015 - May 2020

  Business Account Manager within the Workers Compensation division. Responsible for overseeing key Corporate Client's Workers Compensation Programs and ensuring an excellence in customer service is maintained. In this role my duties include:- Overseeing Key Corporate Clients Workers Compensation Program- Underwriting and premium management - Credit Management- Mitigating risk and assisting Corporate clients in reducing Workers Compensation premium costs- Strategising with claims staff to ensure the Client's claims are processed efficiently and effectively.- Identifying opportunity for new business- Preparing and delivering presentations and client training/coaching to drive results- Providing a high level of customer service to ensure client retention.- Developing strong relationships and networks- Analysing and managing reporting tools to improve results- Negotiation and problem solving

• Senior Case Manager

  • May 2012 - Mar 2015

  Senior Case Manager within the Workers Compensation Division. My role was to manage a portfolio of Complex Workers Compensation claims within the legislative framework. This included managing injured workers return to work and return to healthI managed a range of claims including those from Corporate business, Small employer and long tail claims.



Aon

• United Kingdom
• Financial Services
• 700 & Above Employee

• Client Executive

  • Jan 2018 - Feb 2018



Collection House

• Customer Service Officer

  • Jun 2011 - May 2012

  Customer Service Officer within the collections department. My role was to assist the business in recovering outstanding debts and meet financial targets. Customer Service Officer within the collections department. My role was to assist the business in recovering outstanding debts and meet financial targets.